2023 Annual Conference & Exhibition

104B

View the committee workshop agenda.

103AB

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101

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104C

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102AB

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104A

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102C

203A

202A

View the Committee track agenda.

1:15 PM – 2:45 PM

The future of HR at airports will require airports to build a resilient and high performing workforce, ensuring their continued success in an ever-changing landscape. We will discuss, brainstorm, come up with potential solutions, and uncover industry best practices with fellow colleagues on the hot topics that human resources professionals currently are or will be facing at their airports.

102

Although threats and vulnerabilities are everywhere, and can emerge from “insiders” or entities completely external to the aviation industry, the focus should be on leveraging available resources and implementing the most effective mitigation measures. By raising awareness about emerging security concerns in the airport community, this session will assist decision-makers in understanding organizational risks and identifying strategies to improve security outcomes.

103

Art can be a powerful visual tool to enhance the airport customer experience, create a sense of place, and speak to the communities the airport serves. Airports frequently display art that they acquired or have on loan and sometimes even integrate art into construction projects. What happens when airports need- or want- to relocate or even destroy installations? Art can convey a message, but does the airport want to avoid or create a forum for free expression? What contract language and policies should airports consider using to achieve their goals? The panel will discuss many of the legal- and practical- considerations for a successful airport art program.

104A

Has your airport recently received questions from stakeholders regarding ESG? If not, the questions are likely coming from investors and insurers. Come to this session to hear about how airports are developing their ESG materials, including perspectives from those that are starting from their sustainability reports, as well as airports starting from scratch. This session will also include an overview of the work that the ACI-NA cross-committee task group has undertaken on reporting and metrics.

104B

An array of technologies are arriving at airports that promise to increase operational efficiency, enhance situational awareness, optimize resource allocation, and improve margins of safety. In this session, we’ll survey several of these capabilities and discuss how they can be effectively utilized in the airport environment.

104C

The workforce challenges our industry are experiencing now are in part due to a lack of awareness of aviation career opportunities amongst students. Educating and engaging students about the airport industry at an early stage not only inspires their passion but also equips them with essential skills and knowledge required for future employment opportunities. Learn about the pivotal role that school outreach programs – aimed at students as young as elementary school – play in fostering a strong future talent pipeline.

102

The AI-driven future of travel has arrived. Computer Vision is helping to reshape the transportation industry at every level from streamlining the passenger experience, to improving gate turnaround, to reducing your carbon footprint. As the industry continues to evolve, converging technologies such as Artificial Intelligence and federated learning will enable the next generation of prescriptive and adaptive data-driven outcomes benefiting passengers, the industry and sustainability. In this session, we’ll explore how a computer vision infrastructure that is manageable, scalable, and resilient, drives real-time insights and delivers all the outcomes that an airport needs – improving the passenger experience, operational efficiency, safety and security, sustainability, and revenue generation.

103

Airport properties accommodate different types of tenants and serve many different purposes. What is – and what should be- the FAA’s role in airport development? What is the status of the Draft FAA Policy Regarding Processing Land Use Changes? Will the new FAA Reauthorization Act revise the wording of Section 163 which restricts FAA’s authority over airport land use? What creative approaches can airports consider in lease models while adhering to their grant assurances? This panel of attorneys will discuss the ways in which airports can develop their land while adhering to their legal and regulatory obligations and maintaining the control they need.

104A

Electricity has become a hot topic at airports, as stakeholders identify increased needs and airports with Net Zero plans find electricity to be a critical path item. This session will provide a c-level suite look at electricity management at airports, from projected needs, infrastructure considerations, working with stakeholders, and managing the new and different kinds of risks that come with electrification.

104B

With the rollout of airport safety management system (SMS) requirements in the United States and ongoing efforts to in Canada to “modernize” its airport SMS programs, airport safety was a topic of intensive focus even before high profile safety incidents in the U.S. prompted the FAA’s March 2023 “Safety Summit”. In this session, we’ll explore the next steps U.S. and Canadian airport operators can take on their safety journey, with a focus on SMS, apron safety, safety data analysis, and effective safety promotion.

104C

Airport professionals face a barrage of crises any given day.  From macro events like global pandemics and significant security events to micro disruptions like unhappy passengers and flight delays, airports are continually in a crisis response and recovery mode at every level.  Each crisis impacts the airport’s brand and reputation within its community, threatening its competitiveness and ability attract new passengers and air service options.  This session will highlight the strategies and tactics airports are deploying to proactively manage what they can and respond to what they can’t, all to protect the airport’s brand.

102

With emerging risks, increased insurance premiums, retentions and pullbacks, this session will focus on how airports can manage and mitigate their risks in an evolving environment.

103

Airport managers know firsthand how much work it takes to keep things going, and how many people it takes to do it.  Employees of airports, contractors, airlines, Federal agencies, law enforcement, and concessionaires are all critical. While airports can regulate some speech and expressive activity in some ways, activity involving unions and organizing may implicate other legal principles. Social media and other forms of personal expression can also raise legal issues for airports as employers. How should airports think through these issues? How can airports contractually protect their operations from labor disruptions?  And what do recent legislative initiatives and court cases tell us about the ability of the airport sponsor to mandate certain wages and benefits for workers? The panel will address these and other legal issues.

104A

Resiliency is about being prepared for both the unexpected, as well as the slow-moving, impactful when-they-occur events. This session will focus on resiliency related to changing weather patterns and what airports can do to be prepared in advance, as well as lessons learned from recent experiences.

104B

Advanced Air Mobility (AAM) systems are undergoing rapid development and refinement, significant demonstration programs planned for the 2024 Paris Olympics, 2028 Los Angeles Olympics, and airline announcements of commercial service as early as 2025 in both Chicago and New York. What do these developments mean for airport operators and the communities they serve? How will the affect airport infrastructure in the near, mid-, and long-term future? Most importantly, what can your airport be doing to prepare? Come for a discussion of these and other key topics as we help you not to fear the eVTOL.

104C

Looking to improve your airport customer experience?  Try looking at your employee experience.  Airport workers – especially frontline staff – are crucial “value add” brand ambassadors and, given the proper support and focus, can have a positive, measurable impact on the airport’s bottom line.  But measuring, optimizing, and leveraging airport employee satisfaction and engagement is not an easy endeavor.  This session will explore how airports are designing new strategies to examine the entire employee journey and how it impacts the customer experience.

Solutions Showcase Theater 1

Learn how to create safer spaces for travelers and employees in high-touch, high-traffic environments such as airports from Vaask’s CEO. With hands being a major carrier of diseases, it’s important to reduce risk in areas that are most susceptible to germ spread. This Solution Showcase will cover approaches to promoting healthy habits, designing hand hygiene into spaces, and applicable regulations.

Solutions Showcase Theater 2

HALIO Smart Glass has redefined a new airport experience for travelers, operators, retailers, & employees. The airport has now become a pleasant experience. Saving energy, providing unobstructed views, utilizing more floorspace & creating beautiful concourses that encourage revenue-generating dwell time, is quickly becoming the new normal. Only HALIO can provide all of these benefits. Control your daylight, in seconds, your way. Our journey together starts now!

Solutions Showcase Theater 1

Get insights into transforming the passenger experience through technology and digitization in this session with Arup. Learn about successful implementations at Delta SkyWay and other airports, improving satisfaction, reducing stress, increasing efficiency, and supporting employees at every passenger touchpoint. Don’t miss out on the opportunity to gain a competitive advantage in the industry.

Solutions Showcase Theater 2

Learn how ACI member airports can secure leadership buy-in for achieving net zero carbon by 2050. Discover tools and messaging to understand the airport’s pathway to net zero, translating technical elements into language and priorities that resonate with airport executives. This interactive Solution Showcase will include live polling for audience input.

Solutions Showcase Theater 1

Discover the latest developments in sustainable apron buses for airport passenger transfers between terminal and aircraft parking positions, presented by COBUS Industries. Explore electric and hydrogen-powered options for a future-oriented partnership that prioritizes reliable and powerful sustainable airport operations.

Solutions Showcase Theater 2

Experience the power of Smart Connected Airport Operations. PTC’s nationally deployed system empowers airport operators to enhance safety and efficiency while reducing energy costs. By improving turnaround time KPIs, our solution delivers real and measurable operational improvements that drive success.

Solutions Showcase Theater 1

Zartico’s insights combine geo-location and event data, unlocking untapped revenue streams. Analyzing the movement and behavior of passengers, these insights can help you make future-focused strategic decisions, identify if you’re losing market share and optimize your marketing campaigns based on passenger location and preferences.

Solutions Showcase Theater 2

Experience the future of aviation in this captivating Solutions Showcase. Discover Airside 4.0, a roadmap for smarter, safer, and more efficient airports. Through AI, sensorization, and cloud computing, Airside 4.0 creates a seamless airport environment, optimizing decision-making, resource allocation, and reducing human error. Join ADB SAFEGATE for real-world case studies and unlock the full potential of Airside 4.0.

102

By 2030, U.S. airports will serve an estimated 1 million more passengers per day – on top of the 2.5 million passengers per day they serve today. This session will discuss strategies to leverage innovation and technology to meet this massive increase in demand and deliver an outstanding passenger experience.

103

With some exceptions, U.S. airport sponsors are obligated to spend airport revenue only on the capital and operating expenses of the airport.  But what exactly can and should be included in those categories?  What are some lessons learned from airports who have been through an FAA revenue use audit? Beyond the basics, this session will examine the nuances of interpreting the grant assurances and policies guiding the use of airport revenue. Enjoy this panel discussion as experienced airport professionals analyze situations commonly faced by airport sponsors.

104A

Both the Canadian and U.S. federal governments have committed the aviation sector to Net Zero by 2050. Airlines have also set a Net Zero goal, in response to community and passenger demands. And ACI-NA member airports also have undertaken a Net Zero by 2050 goal. Getting there is going to require leadership, problem-solving and stakeholder management. Come to this session to hear from the airport leaders who are on varying stages of their Net Zero journey.

104B

Positioning, Navigation, and Timing (PNT) is increasingly used in all aspects of airport operations and communications. Airports, air carriers, federal/state/local stakeholders all rely on accurate PNT information to provide services from snow plowing to flight. The increasing use of Global Positioning Navigation (GPS) as the primary source of PNT information makes these stakeholders vulnerable to adversaries seeking to cause harm by disrupting or manipulating the GPS signal. This session will discuss GPS attributions, detection and roles and responsibilities during a GPS event.

104C

We have seen a rapid evolution in the way teams communicate and engage with the proliferation of more remote work options and an inter-generational workforce.  With no shortage of communications tools and resources available, the real challenges are communicating with transparency, reaching the right audiences to make problem statements, actions, and goals known, and listening to feedback.  From the c-suite to public relations to human resources, everyone has a role in internal communications.  This session will focus on the best practices and principles of internal communications to align teams, drive effective action, and deliver results.

102

Explore the dynamic relationship between airport data and marketing in this insightful session. Discover how airports can leverage data to enhance marketing strategies, improve passenger experiences, and drive business growth. Learn about the types of data collected, including demographics and travel patterns, and the technologies used for analysis.

103

Safety and security is a primary concern for airports throughout North America. Even with best efforts, violence can tragically erupt, affecting lives and interfering with the air transportation system. How can airports, working with TSA and law enforcement, prevent violence and, if it does occur, stop it in its tracks? What are the legal considerations for searching people? What should airports consider when different parts of their campus are under different gun laws and regulations? How do airports communicate amongst agencies in the midst of emergencies? The panel of airport leaders, security experts, and attorneys will address these and other issues.

104A

A top airline priority is increasing availability of SAF. This session will focus on what airport executives need to know about SAF, from emissions-related questions from the community, SAF availability, whether SAF infrastructure investments may be needed,  as well as the book-and-claim process that airport executives will want to understand.

104B

Aviation activity is back post-pandemic and airports in the U.S. and Canada have pivoted back to the development of critical infrastructure to meet it. In this session, well take a closer look at how these projects are being accomplished and the lessons they provide for all considering their next major development program.

104C

Description and speakers to be announced soon!

Solutions Showcase Theater 1

SITA Airside Optimizer offers a wide range of Airport Collaborative Decision Making (A-CDM) services. Customers can select and subscribe to individual services or opt for a full implementation based on their requirements. This cloud-based suite provides real-time information, giving customers easy access to relevant data whenever they need it.

Solutions Showcase Theater 2

Delivering a first-rate passenger experience has always been a critical factor for airports to improve operational efficiency and increase profits. Now, as the demand for domestic and international travel surges to new post-pandemic highs, airports are also facing mounting pressure to replace aging infrastructure amid the competitive race to achieve carbon neutrality.

Solutions Showcase Theater 1

Discover the game-changing Magnetic Stanchion, revolutionizing queue design with its hybrid features. Explore innovative queuing solutions like Smart Gate Technology, Egress Gates, Emergency Breakaway Belts, and Overhead Signage that create a holistic and modern queuing experience for passengers.

Solutions Showcase Theater 2

Discover how MySmartPlans merges customizable software with human integration to enhance construction projects. The Digital Information Librarian (DIL) ensures data accuracy and organization, creating a reliable digital twin of your project. This improves accountability, transparency, and efficiency. Explore the success of MySmartPlans on the Kansas City International New Terminal Build, reducing risks and litigation.