By Colleen Hamilton, Principal, Art of Context Colleen Hamilton is a principal with Art of Context, a Boston-based technology firm helping airports improve passenger experience through innovative technology solutions that […]
By R. Clay Paslay Clay Paslay is Managing Partner and CEO of the Paslay Group, the premiere, full-service airport consultancy providing Executive Program Management, Business Advisory, and Development services for […]
Even 22 years later, the stories of esteemed aviation leaders and their response to the September 11, 2001, terror attacks continue to provide learning opportunities for the benefit of future […]
By Mark Summers, General Manager/Airports at Zartico We are in the midst of a data renaissance — one that has the potential to be as disruptive to the aviation industry […]
By Steve Romme, Co-founder of Airport One, LLC As a marketer specializing in helping airports grow, I understand the significant challenges airport marketers face. Through this blog post, I will […]
By Stephanie Czaplicki, Boingo Wireless Vice President of Account Management The next generation of airport wireless is here, improving the passenger experience and accelerating innovation. From biometric ticketing to digital […]
By Isaac Pato, Data Analyst; Jon Jager, Solutions Engineer; and Loretta Manning, Digital Marketing at Cirium. Airports Council International – North America regularly provides industry intelligence: research, reports and […]
By Ramsey Nuwar, Johnson Controls Airports across North America and on a global scale have committed to achieving net zero carbon emissions by 2050, but securing the funding to achieve […]
By John Hoover, Marketing Director, Tellabs Orlando International Airport’s new Terminal C had an initial opening in September 2022, greater fanfare in the December 2022 time frame and has been […]
By Colleen Hamilton, Principal, Art of Context Maximizing resource use and improving the passenger experience are at the top of any airport’s priority list. FIDS has long been a key […]
By Neil Chatwood, Transportation Lead, Omnivex Corporation QR codes are not a new concept. They have been around for close to 30 years. However, the Covid-19 pandemic caused a resurgence […]
By: Erin Westerman, Marketing Manager, B2Gnow The U.S. Department of Transportation’s Notice of Proposed Rulemaking (NPRM) will help improve and modernize Airport Concession Disadvantaged Business Enterprise (ACDBE) and Disadvantaged […]
During the 2022 ACI-NA Annual Conference in Minneapolis, Alessio Olivetti caught up with Scott Pelley, the 60 Minutes correspondent and 2022 annual conference keynote, who shared his experience as tireless […]
Like so many other industries in our economy, airports have not been immune to the workforce challenges as we emerge from the COVID-19 pandemic and the booming summer travel season […]
ACI-NA’s mission is to serve as the Voice of Airports® in Washington and Ottawa and be a fierce advocate for airport industry priorities. We owe our success to the many […]
Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today announced the formation of its Diversity, Equity, and Inclusion […]
As U.S. Airport Professional Appreciation Month comes to a close, we have been so excited to celebrate the airport industry professionals who are demonstrating their commitment to industry excellence […]
By Tom Murphy, Director, Human Resiliency Institute at Fordham University. As airports strive to rebuild their workforces after the pandemic, there is no better employee than a military veteran. However, […]
By Tom Murphy, Director, Human Resiliency Institute, Fordham University Edge4Vets will expand its veteran employment training program offered in partnership with ACI-NA in the spring of 2022 to give a […]
By Kevin M. Burke, President and CEO, ACI-NA Collaboration has long been the hallmark of our industry. No matter if we’re in a season of joy or a time of […]
By Tom Jewsbury, Airport Director, St. Pete-Clearwater International Airport (PIE) Fifteen years has flown by, literally, with Allegiant! In September 2006, PIE announced a new airline was coming to town […]
By Sherry Stein, Head of Technology Strategy, SITA Many countries require landing cards or declaration forms as part of the customs and immigration process; most are distributed as paper forms […]
By Liliana Petrova, Founder and CEO, The Petrova Experience As we welcome the new wave of travelers, ensuring safe, seamless experiences is make-or-break for airports in the next 6 months. […]
By Tom Murphy, Director, Human Resiliency Institute, Fordham University The airport industry is no stranger to adversity. We have faced many challenges over the years, though none can stand against […]
By Michael Corcione, Partner, HKA Global, Inc. In recent years, cyber-attackers have preyed upon the weaknesses of vendors and third parties to access computer systems at hospitals, banks, financial services […]
By Roel Huinink, President & CEO, JFKIAT At JFKIAT our T4 is MORE culture is driven by our greatest asset, our people and community. However, as an air terminal with […]
By Kevin M. Burke, President and CEO, ACI-NA Now at the one-year milestone of widespread travel and local restrictions to help stop the spread of COVID-19, we are reminded that […]
By Roel Huinink, President & CEO, JFKIAT This past year has disrupted and accelerated the pace of change in people, processes, place and technology across all aspects of the aviation […]
Associate Justice Ruth Bader Ginsburg was a champion of women’s rights and a leader in creating a more equitable system of justice in the United States. Her sharp intellect and […]
By Lise D’Andrea, CXE So, here we are, facing our new reality behind a mask. Since the U.S. Centers for Disease Control and Prevention (CDC) recommended the use of cloth […]
While airport terminals remain quiet because of the coronavirus (COVID-19) health pandemic, airports remain open and operational as essential and critical infrastructure. Airports might not be welcoming as many passengers […]
This month, ACI-NA had the pleasure of co-hosting the first ever presidential candidate forum focused on infrastructure, offering candidates a platform to address key infrastructure issues that impact every American […]
Last week, ACI-NA welcomed the news of an infrastructure investment framework – called the “Moving Forward Framework” – which was announced by a group of Members of Congress, led by […]
As community partners, airports are continually embracing opportunities that recognize the immense contributions veterans make to our communities and empower them as they move beyond their military service. Houston Airport […]
Earlier today, Airports Council International-North America (ACI-NA) President and CEO Kevin Burke teamed up with travel industry leaders and government officials to urge the traveling public to obtain REAL ID […]
By Jeff Lea, St. Louis Lambert International Airport Whatever combination you arrange, three letters can carry a lot of prestige, economic power, a region’s reputation, and even better, generations of […]
For some, Labor Day (or Labour Day for our readers in Canada) is a much needed long weekend culminating with a festive backyard cookout. For others – our industry included […]
To your passengers, the cleanliness of your restrooms says a lot about the overall state of the airport. It’s often the first and last facility they visit before their departure. […]
Independence Day is more than fireworks and cookouts. It’s a special day we celebrate liberty and those who have helped secure the freedom we cherish today. Honoring our veterans is […]
Last week, Los Angeles World Airports Chief Executive Officer Deborah Flint addressed the Washington Aero Club at a lunch event in Washington, D.C. In her speech, Flint described Los Angeles […]
Over the last few years, ACI-NA has been proud to partner with Edge4Vets to help connect veterans with airports across North America to place them in careers that utilize the […]
Today marks the official start to Infrastructure Week 2019, the long-celebrated week each year when the infrastructure community comes together and engages in a broad conversation about the importance of […]
BLENDING SMART TECHNIQUES WITH SEXY APPROACHES By Nicole Nelson The new carrier. The new city. The new growth. In the language of air service development, all of the above translate […]
AIRPORTS CONFRONT DRONES WITH SAFETY AND SECURITY TOP OF MIND By Sandy Smith One of the last things a pilot on approach to a busy airport wants to worry about […]
By Chris Phelan, Vice President, Industry and Government Affairs, Canadian Airports Council The Canadian Airports Council has joined with several other Canadian associations that represent local and regional airports to […]
DIGITAL AND MOBILE TECHNOLOGIES ENHANCE TRAVELERS’ EXPERIENCES, MAXIMIZE REVENUE By Sheryl Jackson While technology plays a large role in many different aspects of the airport industry from operations and security […]
By Bill Wyatt, Executive Director, Salt Lake City International Airport I’m often asked why, after a week of retiring from the Port of Portland (PDX), I decided to accept an […]
Maintaining the safety and security of the traveling public is a top priority for airports. With more than 1.7 billion passengers traveling through a U.S. airport in 2017, airports continually […]
Benjamin Franklin said there are only two certainties in life: death and taxes. If there’s one more thing we can be certain of on April 15, it’s the airlines continuing […]
Improving the customer experience is top of mind for airports of all sizes across North America. As passenger needs change, airports are beginning to phase our unnecessary, under-utilized or redundant […]
The 35-day government shutdown impacted thousands of federal employees across the country, leaving many without the resources to properly care for their families. Individuals, organizations and airports sprung into action […]
Airports Council International – North America (ACI-NA) strives to advocate for policies and provide services that strengthen the ability of commercial airports to serve their passengers, customers and communities. […]
Every year, Thanksgiving brings an opportunity for American’s to celebrate and give thanks for what is most valuable to them. ACI-NA has always maintained that airports are valuable economic […]
To commemorate the 40th Anniversary of the enactment of the Airline Deregulation Act of 1978, championed by Dr. Alfred E. Kahn while serving as Chair of the Civil Aeronautics Board […]
Passenger numbers are expected to double by 2035. IoT queue measurement technology enables airports to keep waiting times from growing. By Marc Rauch, Xovis The airport industry stays on the […]
By Douglas E. Kreulen, A.A.E., President and CEO, Metropolitan Nashville Airport Authority Nashville is on fire – there really is no other way to describe it. Always a great place […]
By Mimi Ryals Sue was an exceptional airport leader who garnered respect and admiration among her colleagues,” remembers Candace McGraw, Chief Executive Officer of Cincinnati/Northern Kentucky International Airport and Chair of […]
By Sandy Smith As airports continue to focus on an improved customer experience, they are looking beyond and outside of the box to pinpoint areas that could use improvement – […]
By Sandra Arnoult Anyone who frequents an airport doesn’t need to be told they are usually a work in progress. Airports, their airline and tenant partners, and their terminal designers […]
Airports Align to Amplify Visibility, Voice in Worldwide Slots Guidelines Process By Nicole Nelson Imagine a dozen members of your extended family showing up unannounced at the front door of […]
By: Kevin M. Burke, President and CEO, ACI-NA 2018 represents a great milestone for Airports Council International-North America as we celebrate our seventieth anniversary as the Voice of Airports in […]
By Doug Newson, CEO, Charlottetown Airport Authority Operated by the Charlottetown Airport Authority Inc. (CAA), the Charlottetown Airport (YYG) is located in Canada’s smallest province, Prince Edward Island (PEI), or […]
By Ricondo & Associates Inc. The increasing use of electronic commerce (e-commerce) has changed the landscape of global retailing and is affecting activity at airports. The development of e-commerce includes […]
By Jimy Baynum The idea of a “smart airport” may seem unobtainable. Occasionally, massive crowds, delays and various other touchpoints from check-in to the gate can affect airport visitors’ experiences […]
Airports Navigate the (R)Evolutionary Shift oF TNCs By Nicole Nelson Just beyond the busy holiday season, Eva Cheong recounted San Francisco International Airport’s particularly “rough Thanksgiving” in terms of bottlenecks […]
The CBP has determined that facial recognition biometric exit technology is a viable solution to managing the entrance and exit of travelers coming through U.S. airports. The technology is provided […]
Imagine a day when a passenger could present a single form of ID that would ensure a smooth path through the airport at the very start of his or her […]
By Sandra Arnoult Sweeping changes may come over the next four years as the U.S. Customs and Border Protection rolls out the installation of new biometric technology in U.S. airports […]
Ryan Lynch knew that he wanted to be a pilot at age 5 and started flying at age 14. “When I was in high school and college, there weren’t any […]
By Sandy Smith All it takes is one look around anywhere employees are gathered to see it: the unmistakable sea of silver hair. The workforce in airports – as in […]
