Improving the customer experience is top of mind for airports of all sizes across North America. As passenger needs change, airports are beginning to phase our unnecessary, under-utilized or redundant […]
The 35-day government shutdown impacted thousands of federal employees across the country, leaving many without the resources to properly care for their families. Individuals, organizations and airports sprung into action […]
Airports Council International – North America (ACI-NA) strives to advocate for policies and provide services that strengthen the ability of commercial airports to serve their passengers, customers and communities. […]
Every year, Thanksgiving brings an opportunity for American’s to celebrate and give thanks for what is most valuable to them. ACI-NA has always maintained that airports are valuable economic […]
To commemorate the 40th Anniversary of the enactment of the Airline Deregulation Act of 1978, championed by Dr. Alfred E. Kahn while serving as Chair of the Civil Aeronautics Board […]
Passenger numbers are expected to double by 2035. IoT queue measurement technology enables airports to keep waiting times from growing. By Marc Rauch, Xovis The airport industry stays on the […]
By Douglas E. Kreulen, A.A.E., President and CEO, Metropolitan Nashville Airport Authority Nashville is on fire – there really is no other way to describe it. Always a great place […]
By Mimi Ryals Sue was an exceptional airport leader who garnered respect and admiration among her colleagues,” remembers Candace McGraw, Chief Executive Officer of Cincinnati/Northern Kentucky International Airport and Chair of […]
By Sandy Smith As airports continue to focus on an improved customer experience, they are looking beyond and outside of the box to pinpoint areas that could use improvement – […]
By Sandra Arnoult Anyone who frequents an airport doesn’t need to be told they are usually a work in progress. Airports, their airline and tenant partners, and their terminal designers […]
Airports Align to Amplify Visibility, Voice in Worldwide Slots Guidelines Process By Nicole Nelson Imagine a dozen members of your extended family showing up unannounced at the front door of […]
By: Kevin M. Burke, President and CEO, ACI-NA 2018 represents a great milestone for Airports Council International-North America as we celebrate our seventieth anniversary as the Voice of Airports in […]
By Doug Newson, CEO, Charlottetown Airport Authority Operated by the Charlottetown Airport Authority Inc. (CAA), the Charlottetown Airport (YYG) is located in Canada’s smallest province, Prince Edward Island (PEI), or […]
By Ricondo & Associates Inc. The increasing use of electronic commerce (e-commerce) has changed the landscape of global retailing and is affecting activity at airports. The development of e-commerce includes […]
By Jimy Baynum The idea of a “smart airport” may seem unobtainable. Occasionally, massive crowds, delays and various other touchpoints from check-in to the gate can affect airport visitors’ experiences […]
Airports Navigate the (R)Evolutionary Shift oF TNCs By Nicole Nelson Just beyond the busy holiday season, Eva Cheong recounted San Francisco International Airport’s particularly “rough Thanksgiving” in terms of bottlenecks […]
The CBP has determined that facial recognition biometric exit technology is a viable solution to managing the entrance and exit of travelers coming through U.S. airports. The technology is provided […]
Imagine a day when a passenger could present a single form of ID that would ensure a smooth path through the airport at the very start of his or her […]
By Sandra Arnoult Sweeping changes may come over the next four years as the U.S. Customs and Border Protection rolls out the installation of new biometric technology in U.S. airports […]
Ryan Lynch knew that he wanted to be a pilot at age 5 and started flying at age 14. “When I was in high school and college, there weren’t any […]
By Sandy Smith All it takes is one look around anywhere employees are gathered to see it: the unmistakable sea of silver hair. The workforce in airports – as in […]
