For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.

The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.

Leadership

2021 Chair
Jeff Lea
Manager, Strategic Communications
Minneapolis St. Paul Metropolitan Airports Commission

Committee Secretaries
Scott Elmore
202-293-8500

Raechel Rucker
202-293-8500

Click here for full committee leadership>

Get Involved

Press Releases

Airports Council Applauds DHS Extension of REAL ID Implementation

Airports Council International – North America (ACI-NA) President and CEO Kevin M. Burke today applauded the announcement by the Department of Homeland Security (DHS) to extend the implementation of REAL ID requirements as the country continues its work to recover from the ongoing effects of the COVID-19 pandemic. ACI-NA is the trade association representing commercial service airports in the United States and Canada.

Airports Council Welcomes Updated CDC Travel Guidance

Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today welcomed updated guidance put forward by the Centers for Disease Control and Prevention (CDC) to ease travel restrictions for fully vaccinated passengers, including eliminating the need for fully vaccinated U.S. passengers to self-quarantine following international and domestic travel.

Airports Council Supports President Biden’s Plan for $25 Billion in Infrastructure Funding for Airports

ACI-NA today released the following statement in response to President Biden’s American Jobs Plan, which would provide $25 billion in funding to support America’s airport infrastructure.

Events

ACI-NA Commentary on Marketing & Communications

How to Build a Post-COVID Customer Experience Action Plan

By Liliana Petrova, Founder and CEO, The Petrova Experience As we welcome the new wave of travelers, ensuring safe, seamless experiences is make-or-break for airports in the next 6 months. […]

Leveraging Brand Values to Win back Customer Confidence

By Roel Huinink, President & CEO, JFKIAT At JFKIAT our T4 is MORE culture is driven by our greatest asset, our people and community. However, as an air terminal with […]

Looking Forward One Year In

By Kevin M. Burke, President and CEO, ACI-NA Now at the one-year milestone of widespread travel and local restrictions to help stop the spread of COVID-19, we are reminded that […]

Event Presentations and Webinars