For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.

The Committee includes three active Working Groups, including Customer Service and Aviation Education, Media Relations, and Airport Marketing.

Leadership

2020 Chair
Brian Kulpin
Vice President of Marketing and Public Affairs
Reno-Tahoe International Airport

Committee Secretary
Scott Elmore
202-293-8500

Raechel Rucker
202-293-8500

Click here for full committee leadership>

Get Involved

Press Releases

Collaboration with Federal Agencies Essential to Restoring Aviation

ACI-NA today called for continued collaboration and coordination between the aviation stakeholders and the U.S. government as travel begins to resume with the release of “Runway to Recovery.”

Airports Council Launches ‘Ready for Every Journey’ Campaign as Travel Resumes

ACI-NA today launched its “Ready for Every Journey” campaign to help educate passengers and local communities about the steps airports are taking to protect health and safety as travel resumes following the coronavirus (COVID-19) pandemic.

Airports Council Releases COVID-19 Recovery Recommendations and Priorities

ACI-NA today released an introductory report highlighting 42 immediate industry recommendations and priorities (one page fact sheet) to assist with the restart and recovery of air travel in the United States and Canada following the coronavirus (COVID-19) health pandemic.

Events

ACI-NA Commentary on Marketing & Communications

Mask Over Matter: Communicating in the Age of the Mask

By Lise D’Andrea, CXE So, here we are, facing our new reality behind a mask. Since the U.S. Centers for Disease Control and Prevention (CDC) recommended the use of cloth […]

Americans Are Starting to Fly Again

States around the country are taking their first steps to safely reopen our economy and to start rebuilding a sense of normal life. This Memorial Day weekend is the unofficial [...]

Scott Pelley to Keynote Airports Council Annual Conference

Meet our 2020 Annual Conference Keynote Airports Council International – North America (ACI-NA) this week revealed that Scott Pelley, the award-winning 60 Minutes correspondent and former CBS Evening News anchor […]

Event Presentations and Webinars