For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.
The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.
ACI-NA Commentary on Marketing & Communications
By Liliana Petrova, Founder and CEO, The Petrova Experience As we welcome the new wave of travelers, ensuring safe, seamless experiences is make-or-break for airports in the next 6 months. […]
By Roel Huinink, President & CEO, JFKIAT At JFKIAT our T4 is MORE culture is driven by our greatest asset, our people and community. However, as an air terminal with […]
By Kevin M. Burke, President and CEO, ACI-NA Now at the one-year milestone of widespread travel and local restrictions to help stop the spread of COVID-19, we are reminded that […]