For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.

The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.

Leadership

2022 Chair
Glen Thomas
Director of Strategic Marketing & Communications / PIO
Memphis-Shelby County Airport Authority

Committee Secretaries
Scott Elmore
202-293-8500

Raechel Rucker
202-293-8500

Click here for full committee leadership>

Get Involved

Press Releases

Airports Council Recognizes Winners of the 2022 Excellence in Airport Marketing, Communications, and Customer Experience Awards

WASHINGTON – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today announced the recipients of the 2022 Excellence […]

Sunrise over airplanes on airport tarmac

North American Airports Welcome ICAO Commitment to Net Zero Carbon Goal

ACI-NA today welcomed commitment from the International Civil Aviation Organization (ICAO) to a Long-Term Aspirational Goal for global aviation to reach net zero carbon emissions by 2050. 

Airports Council Congratulates Pekoske on Confirmation as TSA Administrator

WASHINGTON – Airports Council International – North America (ACI-NA) President and CEO Kevin M. Burke today issued the below statement following U.S. Senate confirmation of Transportation Security Administration (TSA) Administrator […]

Events

ACI-NA Commentary on Marketing & Communications

’60 Minutes’ Correspondent Scott Pelley: Aviation is a Miracle

During the 2022 ACI-NA Annual Conference in Minneapolis, Alessio Olivetti caught up with Scott Pelley, the 60 Minutes correspondent and 2022 annual conference keynote, who shared his experience as tireless […]

Airports Invest in Efforts to Strengthen Airport Industry Workforce

Like so many other industries in our economy, airports have not been immune to the workforce challenges as we emerge from the COVID-19 pandemic and the booming summer travel season […]

Airports Council Establishes DEI Working Group to Drive Association Efforts

Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today announced the formation of its Diversity, Equity, and Inclusion […]

Event Presentations and Webinars