For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.
The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.
Leadership
2024 Chair
Heather Shelbrack
Deputy Aviation Director, Public Relations
City of Phoenix Aviation Department
Committee Secretaries
Scott Elmore
202-293-8500
Raechel Rucker
202-293-8500
Get Involved
Press Releases
September 10, 2024
Inaugural Winners of the AirportNEXT Awards Announced in Grand Rapids GRAND RAPIDS, MI — Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the […]
September 10, 2024
GRAND RAPIDS, MI – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today named Candace McGraw as the […]
September 6, 2024
WASHINGTON – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, will host the 2024 ACI-NA Annual Conference & […]
Events
ACI-NA Commentary on Marketing & Communications
Last month at the 2024 ACI-NA/AAAE Washington Legislative Conference, ACI-NA Chair Kevin Dolliole and AAAE Chair Perry Miller announced a new initiative called Soaring Scholars: Airport Minority Leadership Initiative, which […]
Even 22 years later, the stories of esteemed aviation leaders and their response to the September 11, 2001, terror attacks continue to provide learning opportunities for the benefit of future […]
By Mark Summers, General Manager/Airports at Zartico We are in the midst of a data renaissance — one that has the potential to be as disruptive to the aviation industry […]
