For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.
The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.
ACI-NA Commentary on Marketing & Communications
Even 22 years later, the stories of esteemed aviation leaders and their response to the September 11, 2001, terror attacks continue to provide learning opportunities for the benefit of future […]
By Mark Summers, General Manager/Airports at Zartico We are in the midst of a data renaissance — one that has the potential to be as disruptive to the aviation industry […]
By Steve Romme, Co-founder of Airport One, LLC As a marketer specializing in helping airports grow, I understand the significant challenges airport marketers face. Through this blog post, I will […]