For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.

The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.

Leadership

2021 Chair
Jeff Lea
Manager, Strategic Communications
Minneapolis St. Paul Metropolitan Airports Commission

Committee Secretaries
Scott Elmore
202-293-8500

Raechel Rucker
202-293-8500

Click here for full committee leadership>

Get Involved

Press Releases

Statement from ACI-NA President and CEO Kevin M. Burke on International Reopening

WASHINGTON – Airports Council International – North America (ACI-NA) President and CEO Kevin M. Burke today issued the following statement on the Biden Administration’s announcement that it would begin easing […]

Airports Council Releases 2020 Traffic Data

Latest Report Confirms Devastating Pandemic Losses for North American Airport Industry WASHINGTON – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United […]

Airports Council Welcomes Steps to Restore International Travel

ACI-NA today released the following statement from ACI-NA President and CEO Kevin M. Burke in response to the announcement that fully vaccinated United States citizens will be permitted into Canada for non-essential travel beginning August 9, 2021.

Events

ACI-NA Commentary on Marketing & Communications

How to Build a Post-COVID Customer Experience Action Plan

By Liliana Petrova, Founder and CEO, The Petrova Experience As we welcome the new wave of travelers, ensuring safe, seamless experiences is make-or-break for airports in the next 6 months. […]

Leveraging Brand Values to Win back Customer Confidence

By Roel Huinink, President & CEO, JFKIAT At JFKIAT our T4 is MORE culture is driven by our greatest asset, our people and community. However, as an air terminal with […]

Looking Forward One Year In

By Kevin M. Burke, President and CEO, ACI-NA Now at the one-year milestone of widespread travel and local restrictions to help stop the spread of COVID-19, we are reminded that […]

Event Presentations and Webinars