For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.

The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.

Leadership

2021 Chair
Jeff Lea
Manager, Strategic Communications
Minneapolis St. Paul Metropolitan Airports Commission

Committee Secretaries
Scott Elmore
202-293-8500

Raechel Rucker
202-293-8500

Click here for full committee leadership>

Get Involved

Press Releases

Airports Council Statement on Conclusion of U.S. – Canadian Bilateral Meeting

WASHINGTON and OTTAWA – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today issued the following statement following […]

Airports Council International – North America Announces New Industry Leaders

WASHINGTON – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today announced the election of new leaders across […]

ACI-NA Applauds COVID-19 Relief for Airports in Latest House Package

Airports Council International-North America (ACI-NA) today released the following statement in response to the House of Representatives’ latest COVID-19 relief proposal that provides $8 billion for U.S. airports. “On behalf of U.S. airports, we thank House leaders for including much-needed funds for airports in their latest COVID-relief bill,” said ACI-NA President and CEO Kevin M. Burke. “Without any clear projections for when people will resume air travel, American airports continue to suffer unsustainable financial losses from the steep and prolonged downturn in commercial aviation.”

Events

ACI-NA Commentary on Marketing & Communications

Mask Over Matter: Communicating in the Age of the Mask

By Lise D’Andrea, CXE So, here we are, facing our new reality behind a mask. Since the U.S. Centers for Disease Control and Prevention (CDC) recommended the use of cloth […]

Americans Are Starting to Fly Again

States around the country are taking their first steps to safely reopen our economy and to start rebuilding a sense of normal life. This Memorial Day weekend is the unofficial [...]

Scott Pelley to Keynote Airports Council Annual Conference

Meet our 2020 Annual Conference Keynote Airports Council International – North America (ACI-NA) this week revealed that Scott Pelley, the award-winning 60 Minutes correspondent and former CBS Evening News anchor […]

Event Presentations and Webinars