For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.

The Committee includes three active Working Groups, including Customer Service and Aviation Education, Media Relations, and Airport Marketing.


2019 Chair
Tina Kinsey
Director of Marketing, PR & Air Service Development
Asheville Regional Airport

Committee Secretary
Scott Elmore

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Press Releases

ACI-NA Recognizes the Winners of the Excellence in Airport Marketing, Communications, and Customer Service Awards

MIAMI – Airports Council International-North America (ACI-NA) announced the recipients of the 2019 Excellence in Airport Marketing, Communications, and Customer Service Awards on November 7, 2019, at an award gala […]

Brad Martin Named 2019 Ted Bushelman Legacy Award for Creativity and Excellence Recipient

Miami, FL – Airports Council International – North America (ACI-NA) today announced Brad Martin, recently retired Deputy Director of Aviation Customer Service at Boston Logan International Airport, as the recipient […]

James C. Cherry Named 2019 Downes Award Recipient by Airports Council

TAMPA, FL – Airports Council International-North America (ACI-NA) announced that James (Jim) Cherry has been named the recipient of the 2019 Williams E. Downes, Jr. Memorial Award.  The Downes Award, […]


ACI-NA Commentary on Marketing & Communications

Houston Airports Strengthen Veterans Community

As community partners, airports are continually embracing opportunities that recognize the immense contributions veterans make to our communities and empower them as they move beyond their military service. Houston Airport […]

The Countdown Begins: REAL ID Will Be Required for Air Travel in Exactly One Year

Earlier today, Airports Council International-North America (ACI-NA) President and CEO Kevin Burke teamed up with travel industry leaders and government officials to urge the traveling public to obtain REAL ID […]

Building Up a Collection: Airport Trading Cards

By Jeff Lea, St. Louis Lambert International Airport Whatever combination you arrange, three letters can carry a lot of prestige, economic power, a region’s reputation, and even better, generations of […]

Event Presentations and Webinars