For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.

The Committee includes three active Working Groups, including Customer Service and Aviation Education, Media Relations, and Airport Marketing.

Leadership

2020 Chair
Brian Kulpin
Vice President of Marketing and Public Affairs
Reno-Tahoe International Airport

Committee Secretary
Scott Elmore
202-293-8500

Raechel Rucker
202-293-8500

Click here for full committee leadership>

Get Involved

Press Releases

Airports Council Welcomes New Independent Research on Airport Infrastructure Investment

WASHINGTON – Airports Council International – North American (ACI-NA) today welcomed independent analysis calling for Congress to modernize the Passenger Facility Charge local user fee to spur much needed investment […]

AVL’s Lew Bleiweis Becomes Airports Council Chair

WASHINGTON – Following his election in September 2019, Greater Asheville Regional Airport Authority Executive Director Lew S. Bleiweis, A.A.E., became Chair of Airports Council International – North America (ACI-NA) on […]

ACI-NA Recognizes the Winners of the Excellence in Airport Marketing, Communications, and Customer Service Awards

MIAMI – Airports Council International-North America (ACI-NA) announced the recipients of the 2019 Excellence in Airport Marketing, Communications, and Customer Service Awards on November 7, 2019, at an award gala […]

Events

ACI-NA Commentary on Marketing & Communications

Houston Airports Strengthen Veterans Community

As community partners, airports are continually embracing opportunities that recognize the immense contributions veterans make to our communities and empower them as they move beyond their military service. Houston Airport […]

The Countdown Begins: REAL ID Will Be Required for Air Travel in Exactly One Year

Earlier today, Airports Council International-North America (ACI-NA) President and CEO Kevin Burke teamed up with travel industry leaders and government officials to urge the traveling public to obtain REAL ID […]

Building Up a Collection: Airport Trading Cards

By Jeff Lea, St. Louis Lambert International Airport Whatever combination you arrange, three letters can carry a lot of prestige, economic power, a region’s reputation, and even better, generations of […]

Event Presentations and Webinars