For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.
The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.
The Runway Network Mentorship Program
Navigating the dynamic landscape of airport marketing, communications/public relations, and customer experience requires a unique blend of industry knowledge and creative problem-solving. The Runway Network Mentorship Program is designed to bridge the gap between seasoned airport industry professionals and emerging leaders within the MarComCX community.
Looking to share your decades of expertise or seeking guidance on your career trajectory?
Join the Runway Network!
Leadership
2026 Chair
Veronica Cintron
Vice President of Marketing, Communications, and Strategy
Tampa International Airport
Committee Secretaries
Scott Elmore
202-293-8500
Raechel King
202-293-8500
Get Involved
Press Releases
October 21, 2026
SEATTLE, WA — Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today announced Pasquale DiFulco, Manager of Strategic […]
October 21, 2026
SEATTLE, WA – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today announced the recipients of the 2026 […]
March 23, 2026
The Department of Homeland Security and its component agencies, including U.S. Customs and Border Protection and the Transportation Security Administration, are essential partners to airports, working collaboratively to ensure the security of air travel and to facilitate global connectivity.
Events
ACI-NA Commentary on Marketing & Communications
A major milestone for cross-border air travel in North America took flight this week as Billy Bishop Toronto City Airport officially opened its U.S. Customs and Border Protection Preclearance facility, […]
Last week, airport chief executives from across the United States and Canada gathered for ACI-NA’s CEO Forum, our annual high-level meeting focused on agenda setting, peer exchange, and relationship building […]
For millions of travelers, the airport journey begins long before they reach the terminal curb. It starts on highways, access roads, parking decks, and increasingly on buses and trains designed […]