For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.

The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.

Leadership

2022 Chair
Glen Thomas
Director of Strategic Marketing & Communications / PIO
Memphis-Shelby County Airport Authority

Committee Secretaries
Scott Elmore
202-293-8500

Raechel Rucker
202-293-8500

Click here for full committee leadership>

Get Involved

Press Releases

Airports Council Statement on Davidson Confirmation

U.S. airports are very concerned about the impacts that C-band 5G operations will have on travelers, shippers, and communities because of uncertainty about how new operations and flight restrictions might lead to widespread disruptions when C-band 5G operations commence.

Airports Council Statement on Airport Selection under 5G Deal

The list of airports put forward by the FAA is largely irrelevant because the entire aviation system is about to be adversely impacted by this poorly planned and coordinated expansion of 5G service in and around airports.

Airports Council Announces Staff Promotions

Among several staff announcements, Annie Russo has been named ACI-NA’s Chief Political and Congressional Strategy Officer, a new position for the organization. 

Events

ACI-NA Commentary on Marketing & Communications

Marking 20 Years of Our Partnership with TSA

By Kevin M. Burke, President and CEO, ACI-NA Collaboration has long been the hallmark of our industry.  No matter if we’re in a season of joy or a time of […]

St. Pete-Clearwater International Airport (PIE) Celebrating 15th Anniversary with Allegiant Air!

By Tom Jewsbury, Airport Director, St. Pete-Clearwater International Airport (PIE) Fifteen years has flown by, literally, with Allegiant! In September 2006, PIE announced a new airline was coming to town […]

How to Build a Post-COVID Customer Experience Action Plan

By Liliana Petrova, Founder and CEO, The Petrova Experience As we welcome the new wave of travelers, ensuring safe, seamless experiences is make-or-break for airports in the next 6 months. […]

Event Presentations and Webinars