For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.

The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.

Leadership

2022 Chair
Glen Thomas
Director of Strategic Marketing & Communications / PIO
Memphis-Shelby County Airport Authority

Committee Secretaries
Scott Elmore
202-293-8500

Raechel Rucker
202-293-8500

Click here for full committee leadership>

Get Involved

Press Releases

Airports Council Welcomes Lifting of Test Requirements for Entering the U.S.

ACI-NA President and CEO Kevin M. Burke today issued the following statement welcoming the Centers for Disease Control and Prevention (CDC) decision to lift the requirement for travelers to test negative for COVID-19 before entering the United States.

Airports Council Announces Winners of 2022 Airport Concessions Awards

Salt Lake City International Airport (SLC) was announced as the winner of the Richard A. Griesbach Award of Excellence, and the 2022 ACI-NA Concessions Person of the Year was awarded to Dawn Hunter of Seattle-Tacoma International Airport (SEA).

Airports Council Congratulates ACI-NA Vice Chair Chellie Cameron on New Position

ACI-NA congratulated Philadelphia International Airport CEO and ACI-NA Vice Chair Rochelle “Chellie” Cameron on being named the next Chamber of Commerce for Greater Philadelphia President and CEO.

Events

ACI-NA Commentary on Marketing & Communications

Airports Council Establishes DEI Working Group to Drive Association Efforts

Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today announced the formation of its Diversity, Equity, and Inclusion […]

Celebrating April as U.S. Airport Professional Appreciation Month

  As U.S. Airport Professional Appreciation Month comes to a close, we have been so excited to celebrate the airport industry professionals who are demonstrating their commitment to industry excellence […]

Marking 20 Years of Our Partnership with TSA

By Kevin M. Burke, President and CEO, ACI-NA Collaboration has long been the hallmark of our industry.  No matter if we’re in a season of joy or a time of […]

Event Presentations and Webinars