For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.
The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.
Leadership
2025 Chair
Erin Burns
Director of Communications
Louis Armstrong New Orleans International Airport
Committee Secretaries
Scott Elmore
202-293-8500
Raechel Rucker
202-293-8500
Get Involved
Press Releases
May 8, 2025
“Implementing a comprehensive plan will require strong collaboration among all aviation stakeholders, and airports look forward to rolling up our sleeves and getting to work.”
November 18, 2024
WASHINGTON – Airports Council International – North American (ACI-NA) President and CEO Kevin M. Burke today issued the below statement congratulating former Representative Sean Duffy on his nomination to serve […]
November 13, 2024
The Department of Homeland Security plays a vital role in securing air travel across the nation.
Events
ACI-NA Commentary on Marketing & Communications
At the International Aviation Club’s latest luncheon in Washington, D.C., Kevin Burke, President and CEO of Airports Council International – North America (ACI-NA), sat down for a fireside chat with […]
By Leslie Bensen, Founder and CEO, Departure Media In the current economic climate, non-aeronautical revenues are more important to airports than ever before and one of the most important lines […]
Last month at the 2024 ACI-NA/AAAE Washington Legislative Conference, ACI-NA Chair Kevin Dolliole and AAAE Chair Perry Miller announced a new initiative called Soaring Scholars: Airport Minority Leadership Initiative, which […]