ACI-NA’s Economic Affairs and Research Department produces various ACI-NA branded surveys to support policy advocacy and help airports benchmark operational statistics to industry standards. ACI-NA branded surveys include the following:
- Concessions Benchmarking (Yearly) – This Survey is designed by the ACI-NA Concessions Benchmarking Working Group to collect important airport concession data. The goal is to build a comprehensive database of key industry measures that member airports can use for comparing and contrasting with their peers.
- Financial Benchmarking (Yearly) – Since 2005, the ACI-NA Benchmarking Survey has attracted airports across all sizes from both US and Canada. This survey is ACI-NA’s largest annual data gathering effort and is deemed essential by most member airports. The goal is to assist ACI-NA and its members to measure operational and financial performance across all airports.
- Airport Infrastructure Needs (Bi-yearly) – The Airport Infrastructure Needs Survey, formerly known as the Capital Needs Study, estimates capital development costs for the airports that comprise the national airport system of the United States, as defined by the Federal Aviation Administration (FAA). The information from the survey lays the foundation for ACI-NA’s continued work on the “Airports for the Future” campaign to ensure airports have adequate resources to enhance capacity and meet the needs of their communities. The survey data is critical in ensuring that federal policymakers understand the complete development needs “picture” as part of their consideration of Airport Improvement Program (AIP).
- Guest Experience Management Survey (Bi-yearly) – ACI-NA conducts the Guest Experience Management Survey, formerly the Airport Passenger Services Survey in order to observe what services and amenities our members offer the millions of diverse passengers passing through their facilities each year. This helps ACI-NA compose an updated, accurate list of both amenities and services provided at each airport.
ACI-NA Survey Disclaimer and Conditions
The information contained in these publications has been compiled based on information submitted to ACI-NA. ACI-NA accepts no responsibility for contributions provided by third parties for inclusion in these documents. Moreover, no reader of these publications should act on the basis of any information contained herein without referring to applicable laws and regulations and taking appropriate professional advice. Although every effort has been made to ensure accuracy, ACI-NA shall not be held responsible for loss or damage caused by errors, omission, misprints or misinterpretation of the contents hereof.
The information contained in aggregated ACI-NA summary presentations may be referenced or used publicly.