Chair
Erin Burns
Deputy Director of Aviation for Customer Experience, Marketing & Communications
Louis Armstrong New Orleans International Airport
Immediate Past Chair
Heather Shelbrack
Deputy Aviation Director, Public Relations
City of Phoenix Aviation Department
Commissioner’s Liaison
Lesa Seibert
Commissioner
Louisville Regional Airport Authority
Vice Chair
Veronica Cintron
Vice President of Communications
Tampa International Airport
Board Liaison
Johanne Gallant
President and CEO
Fredericton International Airport Authority
Working Group Leadership
Airport Marketing Working Group
Leslie Fella
Director of Marketing and Air Service
Evansville Regional Airport
Media Relations Working Group
Mindy Kershner
Sr. Manager, Communications & Community Affairs
Cincinnati/Northern Kentucky Int’l Airport
Customer Experience Working Group
Karen W. Ellis
Assistant Airport General Manager – Chief Customer Experience Officer
Hartsfield-Jackson Atlanta International Airport
Steering Group Members
Tawana Allen
Vice President, Customer Experience
Greater Orlando Aviation Authority
Rachel Barth, C.M.
Director of Air Service Development & Strategic Marketing
Lincoln Airport Authority
Tiffany Chase
Director, Marketing, Communications & Customer Experience
Halifax International Airport Authority
Pasquale DiFulco
Manager, Strategic Aviation Communications
Port Authority of New York and New Jersey
Sevda Fevzi
President & CEO
Sevly Inc.
Sam Haynes
Deputy Chief – Communications & Marketing
Austin-Bergstrom International Airport
Alexandra Ingle
Marketing & PR Manager
The Greater Asheville Regional Airport Authority
Krista Kealey
Vice President, Communications and Public Affairs
Ottawa International Airport Authority
Jessica Lipton
Manager, Marketing & Communications
Fort McMurray Airport Authority
Charles Schuler
Director, Marketing and Communications
San Francisco International Airport
Nadia Benelfellah
Manager, Airport Communications
Aéroports de Montréal
Duone Byars
Director of Marketing
Houston Airports System
Paul Clark
Vice President
InterVISTAS Consulting Inc.
Leah Douglas
Director of Guest Experience
Philadelphia International Airport
Kari Goetz
Founder
Winzig Consulting
Heidi Huebner
Guest Services Division Director of Volunteer and PUP Program
Los Angeles World Airports
Rosa Johnson
Manager, Customer Communications
Seattle-Tacoma International Airport
Angie Kocerka
Executive Director- Marketing & Strategic Partnerships
Chicago Department of Aviation
Harold Mester, C.M.
Director of Public Affairs & Marketing
Milwaukee Mitchell International Airport
Alyssa Smith
Manager, Communications
Vancouver International Airport
Rob Yingling
Director, Corporate Communications
Metropolitan Washington Airports Authority
Young Professional Representatives
Jonathan Hanna
Vice President, Operations
Nassau Airport Development
Brittney Jones-Dabney
Marketing and Communications Manager
Montgomery Regional Airport
Mia Healy-Waldron
Deputy Director of Customer Service
Massachusetts Port Authority
Adrian Leung
Principal Consultant
Steer