For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.
The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.
Leadership
2024 Chair
Heather Shelbrack
Deputy Aviation Director, Public Relations
City of Phoenix Aviation Department
Committee Secretaries
Scott Elmore
202-293-8500
Raechel Rucker
202-293-8500
Get Involved
Press Releases
November 18, 2024
WASHINGTON – Airports Council International – North American (ACI-NA) President and CEO Kevin M. Burke today issued the below statement congratulating former Representative Sean Duffy on his nomination to serve […]
November 13, 2024
The Department of Homeland Security plays a vital role in securing air travel across the nation.
October 31, 2024
SAN FRANCISCO, CA – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today announced the recipients of the […]
Events
ACI-NA Commentary on Marketing & Communications
By Leslie Bensen, Founder and CEO, Departure Media In the current economic climate, non-aeronautical revenues are more important to airports than ever before and one of the most important lines […]
Last month at the 2024 ACI-NA/AAAE Washington Legislative Conference, ACI-NA Chair Kevin Dolliole and AAAE Chair Perry Miller announced a new initiative called Soaring Scholars: Airport Minority Leadership Initiative, which […]
Even 22 years later, the stories of esteemed aviation leaders and their response to the September 11, 2001, terror attacks continue to provide learning opportunities for the benefit of future […]
