For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.
The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.
Leadership
2025 Chair
Erin Burns
Deputy Director of Aviation for Customer Experience, Marketing & Communications
Louis Armstrong New Orleans International Airport
Committee Secretaries
Scott Elmore
202-293-8500
Raechel Rucker
202-293-8500
Get Involved
Press Releases
December 5, 2025
KANSAS CITY, MO – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, announced Tina Kinsey, Chief Administrative Officer […]
December 5, 2025
KANSAS CITY, MO – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, announced the recipients of the 2025 […]
October 1, 2025
WASHINGTON – Airports Council International – North American (ACI-NA) Chief Political and Congressional Strategy Officer Annie Russo today issued the below statement calling for policymakers to reopen the government. “ACI-NA [...]
Events
ACI-NA Commentary on Marketing & Communications
At the International Aviation Club’s latest luncheon in Washington, D.C., Kevin Burke, President and CEO of Airports Council International – North America (ACI-NA), sat down for a fireside chat with […]
By Leslie Bensen, Founder and CEO, Departure Media In the current economic climate, non-aeronautical revenues are more important to airports than ever before and one of the most important lines […]
Last month at the 2024 ACI-NA/AAAE Washington Legislative Conference, ACI-NA Chair Kevin Dolliole and AAAE Chair Perry Miller announced a new initiative called Soaring Scholars: Airport Minority Leadership Initiative, which […]