For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.
The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.
Leadership
2026 Chair
Veronica Cintron
Vice President of Marketing, Communications, and Strategy
Tampa International Airport
Committee Secretaries
Scott Elmore
202-293-8500
Raechel King
202-293-8500
Get Involved
Press Releases
December 5, 2025
KANSAS CITY, MO – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, announced Tina Kinsey, Chief Administrative Officer […]
December 5, 2025
KANSAS CITY, MO – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, announced the recipients of the 2025 […]
October 1, 2025
WASHINGTON – Airports Council International – North American (ACI-NA) Chief Political and Congressional Strategy Officer Annie Russo today issued the below statement calling for policymakers to reopen the government. “ACI-NA [...]
Events
ACI-NA Commentary on Marketing & Communications
Last week, airport chief executives from across the United States and Canada gathered for ACI-NA’s CEO Forum, our annual high-level meeting focused on agenda setting, peer exchange, and relationship building […]
For millions of travelers, the airport journey begins long before they reach the terminal curb. It starts on highways, access roads, parking decks, and increasingly on buses and trains designed […]
A major winter storm is forecast to bring snow, ice, and dangerous road conditions across many parts of the United States, potentially affecting flights and airport operations in the coming […]