Category: Uncategorized

By Johannes Sittig, CEO, Sittig Technologies

For decades, airport announcements have remained largely unchanged: repetitive, generic, and often disconnected from the actual needs of passengers and operations. In many terminals, announcements are either delivered manually by staff with varying levels of quality or, at best, played from pre-recorded prompt voice files triggered manually by airlines or ground handlers. This fragmented approach is not only inefficient but also fails to deliver the clarity, timeliness, and personalization today’s passengers expect.

The aviation industry is entering a new era of passenger-centric terminal operations. At the center of this transformation is a powerful concept: data-driven, automated announcements that are intelligent, multilingual, and operationally integrated.

The Current State: Manual Triggers and Limited Automation

Today, many airports use a patchwork of announcement methods. Gate agents may read messages live or select from a limited set of prompt voice recordings that are neither dynamic nor scalable. These messages are often not aligned with real-time conditions like boarding status, queue lengths, or terminal congestion. The result? Overlapping audio, irrelevant messages, language barriers, and unnecessary noise pollution.

From an operational perspective, this outdated approach leads to increased personnel workload, inconsistent messaging, and a lack of actionable data. It limits an airport’s ability to respond quickly to disruptions, optimize passenger flow, or offer a consistent brand voice.

The Shift: Automated Announcements Powered by Data

Modern airports are rethinking their announcement strategies with AI-powered Text-to-Speech (TTS) and data-driven automation. Solutions like PAXGuide by Sittig Technologies are leading this shift by offering a platform that transforms the way airports communicate.

Here’s what is now possible:

• Dynamic, AI-generated announcements in over 149 languages and dialects, created on-demand without the need for pre-recordings.
• Smart translation tools that allow new announcements to be created instantly for any language and updated in real time.
• Deep system integration with AODB, FIDS, Passenger Flow Management Systems (e.g., Xovis), camera systems, and workforce management platforms.
• Business-rule automation to ensure the right message is played at the right time and location — for example, redirecting passengers from crowded security checkpoints or issuing targeted final calls only in relevant gate areas.
• Multimodal communication, where the same announcement data is pushed to FIDS screens, mobile apps, airline platforms, and even AI sign language avatars or AI-generated message summaries for accessibility.
• Centralized management and analytics, allowing airports to track, replay, and audit all announcements, identify overuse, and continuously improve passenger flow and information delivery.

The Result: Enhanced Passenger Experience and Operational Efficiency

This next generation of announcement platforms significantly improves both the passenger journey and airport operations. Targeted, relevant messaging helps reduce stress, minimizes missed flights, and supports quiet airport initiatives. On the operational side, automation frees staff from repetitive tasks and allows for better real-time coordination and faster response to disruptions.

Moreover, announcements are no longer just audio. They become a core data stream that can trigger or inform other digital processes across the terminal. This holistic approach represents a true digital transformation in airport communication.

Seamless Integration with AtlasIED Public Address Systems

A critical success factor in achieving this vision is seamless integration with the airport’s PA infrastructure. Sittig’s PAXGuide is fully compatible with AtlasIED systems, enabling smooth deployment without major hardware changes.

The integration ensures that AI-generated, data-driven announcements are played clearly and reliably through AtlasIED’s advanced audio systems, providing consistent quality and coverage throughout the terminal. This partnership empowers airports to modernize their communication strategy with minimal disruption.

Conclusion: From Reactive to Proactive Airport Communication

The future of airport announcements is here. With PAXGuide from Sittig and the Globalcomm platform from AtlasIED, airports can evolve from static, manual messaging to a dynamic, data-driven communication platform. It’s a future where announcements are timely, contextual, multilingual, and integrated into the broader airport IT ecosystem.

The result? Smoother operations. Better-informed passengers. A quieter, more personalized terminal environment. And ultimately, an airport that speaks the language of modern travel.

Learn more about how PAXGuide integrates with AtlasIED to deliver the next generation of automated airport announcements. 

At Sittig, we improve the passenger experience and process efficiency through automated announcements worldwide. Our unified audio management platform is tailored to the needs of airports, airlines, train stations and industrial facilities.

 

 

 

DISCLAIMER

This article was provided by a third party and, as such, the views expressed therein and/or presented are their own and may not represent or reflect the views of Airports Council International-North America (ACI-NA), its management, Board, or members. Readers should not act on the basis of any information contained in the blog without referring to applicable laws and regulations and/or without appropriate professional advice.

By Clement Zhang, Founder, FlightBI

Understanding an airport’s catchment area has always been central to planning, forecasting, and air service development. But as traveler behavior evolves—and competition among airports grows—traditional, static approaches to defining catchment areas are no longer enough.

Why Catchment Definition Matters

A catchment area helps airports understand where their passengers come from, how far travelers are willing to drive, and where they may be choosing competing airports instead. This information supports everything from infrastructure planning to targeted marketing and airline engagement.

When catchment areas are defined too broadly or too narrowly, airports risk overstating demand, missing leakage, or misaligning resources. A more accurate, behavior-driven definition enables stronger route proposals and better strategic decision-making.

Different Approaches, Different Insights

Airports have historically used geographic approaches—such as simple radius maps, drive-time isochrones, or split-line boundaries between neighboring airports—to outline their catchment area. These methods are easy to communicate, but they do not reflect how travelers actually choose airports.

Modeled approaches, including gravity or Huff models, introduce additional factors like flight frequency, connectivity, and fares. These can offer valuable forecasts, especially in regions with multiple competing airports.

Today, many airports are turning to behavioral approaches that examine where passengers truly originate. Using ZIP-level booking patterns, mobility data showing resident travel, and hotel distribution data for visitors, airports can identify “dominant” areas where they capture the majority of demand—and where they are losing travelers to competitors. Tools such as Fligence ZIP-OD are examples of platforms that help airports perform this type of analysis, but a variety of datasets and methods can be used.

Catchment Areas Are Dynamic, Not Fixed

One important shift in recent years is recognizing that a catchment area is not a single, static boundary. It often changes based on:

• Route type: International flights typically pull from a much broader area than short-haul domestic routes.
• Trip purpose: Business travelers prioritize convenience, while leisure travelers may prioritize price.
• Seasonality: Visitor markets expand and contract throughout the year.

Dynamic, behavior-based catchment definitions allow airports to reflect these differences, offering a more accurate view of demand for specific routes or time periods.

A More Nuanced Understanding

Combining geographic, modeled, and behavioral approaches gives airports a fuller picture of how their community interacts with the air transportation system. Traditional drive-time maps remain helpful for illustrating accessibility, while behavioral data provides insight into real-world choices and leakage patterns.

By embracing a more flexible, data-rich approach, airports can better understand their true market—and build stronger, more evidence-based cases when working with airline partners.

 

Clement Zhang has over 25 years of experience developing data and technology solutions for the travel and transportation industry. He is the founder of FlightBI and previously served as Director of Business Intelligence at Cirium, Vice President of Product Development at Diio, and Vice President at MergeGlobal. He holds an MBA from Georgetown University and a Ph.D. from Xi’an Jiaotong University. Clement can be reached at clement.zhang@flightbi.com.

 

 

 

 

DISCLAIMER

This article was provided by a third party and, as such, the views expressed therein and/or presented are their own and may not represent or reflect the views of Airports Council International-North America (ACI-NA), its management, Board, or members. Readers should not act on the basis of any information contained in the blog without referring to applicable laws and regulations and/or without appropriate professional advice. 

By Jessica Haynie, Director of Wireless Solutions, US, for Boldyn Networks

In today’s hyper-connected world, seamless wireless connectivity is no longer a luxury—it’s a necessity.

Travelers expect a smooth, intuitive experience: moving quickly through security, navigating terminals with ease, receiving real-time updates, and accessing personalized offers on demand.

Achieving this level of service depends on robust, scalable, and seamless connectivity.

Airports face unique challenges in providing millions of passengers with reliable and high-speed wireless services 24/7/365. The complexities of wireless technology, coupled with evolving industry standards and diverse use cases, can make deploying and maintaining these networks a daunting task.

With the right partnerships, these challenges become opportunities to elevate the passenger experience and drive greater operational efficiency.

The complex landscape of wireless technology

To support the highly specialized environment of an airport, wireless networks must be multifaceted, encompassing technologies such as Wi-Fi, Distributed Antenna System (DAS), private networks, and core networking. Each of these solutions serves distinct purposes and requires specialized expertise to design, deploy, and maintain effectively.

▪ Wi-Fi: Essential for passenger connectivity, offering internet access throughout terminals and lounges. Can be tailored to unique wireless environments. It also serves as a gateway to key traveler data points enabling airports to make real-time operational adjustments based on actual passenger flow patterns.

▪ DAS: Ensures cell phone signals work well throughout the entire airport. Often deployed for complex and expansive spaces – so both travelers and airport workers can stay connected with better indoor cellular coverage.

▪ Private networks: Bypass public spectrum to manage a separate dedicated network for specific users, enabling advanced applications like monitoring sensors and IoT devices, automating systems, and capturing real-time data analytics.

Airports face unique connectivity challenges: high passenger volumes, sprawling and complex layouts, and surging demand for data-intensive services. Choosing between connectivity solutions depends entirely on each airport’s operational needs, physical environment, and future growth plans. Integrating these systems also demands deep expertise in RF spectrum management, network architecture, regulatory compliance, and that’s just the beginning. The infrastructure must be both robust today and scalable for tomorrow. That’s where Boldyn Networks excels: we design, deploy, and manage custom, end-to-end connectivity solutions purpose-built for high-traffic, high-complexity transit environments.

Navigating your investment

Deploying and maintaining advanced wireless networks requires significant capital and operational investment. Achieving optimal performance means committing resources not only to infrastructure and equipment, but also to skilled personnel. With technology evolving rapidly, today’s cutting-edge systems can quickly become outdated, making regular upgrades essential to sustain performance and future-proof the network.

Working with specialized neutral host providers who have experience in wireless technology and operational management allows airports to implement cost-effective solutions that are adapted to their particular requirements.

Simplifying the path forward

Neutral host providers like Boldyn Networks serve as strategic partners in simplifying the deployment and management of wireless infrastructure. By designing, deploying, and maintaining converged network solutions, including Wi-Fi, DAS, and private wireless networks, they help airports deliver seamless connectivity while minimizing capital expenditures and operational complexity.

As an end-to-end technology partner, Boldyn Networks stays ahead of the curve. Boldyn is rethinking connectivity design for complex settings, through a relentless focus on innovation and performance. Boldyn transforms airports into intelligent, future-ready hubs where seamless connectivity enhances both passenger experience and operational efficiency.

For more information on how Boldyn Networks can modernize your airport’s wireless infrastructure, click here.

 

Focusing on solving wireless connectivity needs in the aviation sector, Jessica Haynie, Director of Wireless Solutions, US, for Boldyn Networks, is a proud appointee to the BIT Steering Committee.

 

 

 

 

DISCLAIMER

This article was provided by a third party and, as such, the views expressed therein and/or presented are their own and may not represent or reflect the views of Airports Council International-North America (ACI-NA), its management, Board, or members. Readers should not act on the basis of any information contained in the blog without referring to applicable laws and regulations and/or without appropriate professional advice.

By Leslie Bensen, Founder and CEO, Departure Media Airport Advertising

Non-aeronautical revenues are more important to airports than ever before, and amongst the most important of these revenue streams is advertising. In order to see the highest return on an airport’s advertising infrastructure, it is critical to avoid the pitfalls.

As a cost-cutting measure, it may be tempting to manage this operation in house. However, there are a number of operational as well as financial reasons why this might not always work out for the best.

Firstly, without specialist experience, an in-house team is unlikely to understand the complexities of the program – what works, where it works and why it works. This expertise could be in the technical side of things, such as knowing what screens are best suited for digital displays, or expertise on where dwell time is at its highest, allowing for more impactful advertising locations.

Secondly, an external specialist’s only job is airport advertising, ensuring that they have ample time to dedicate to the program. Too often, when taken in house, the responsibility of managing the advertising program ends up in the hands of an individual or team managing an already overwhelming number of spinning plates. Assigning it to an agency ensures enough effort is dedicated to it and that it can be managed from a zoomed-out perspective, ensuring a cohesive program that complements the flow of the airport journey, as opposed to splitting it up into portions.

Finally, perhaps one of the most unique challenges that an external body is better positioned to deal with than an in-house team is the issue of sponsorship versus advertising. We come face to face with many airports who have talked themselves into a corner by forming relationships with local partners where – due to factors such as their role in the local community (a hospital for example) – the airport has blurred the lines between sponsorship and advertising, and therefore is unable to clearly designate space and pricing as an advertiser due to the murky waters. An external hand is apolitical and able to step in, navigate these waters and negotiate a fair and equitable solution that is respectful to all partners and values both the airport advertising space and the relationship between airport and local partners.

There is often a huge amount of untapped potential awaiting airports who use advertising intelligently. By handling it with the care it needs, airports can see a jump in profitability, customer satisfaction and productivity.

Leslie Bensen is founder and CEO of Departure Media Airport Advertising, the only out of home (OOH) advertising company in the US that focuses exclusively on airports. With more than 36 years’ experience, Leslie leads her team in creating advertising display programs that improve passenger experience and complement terminal aesthetics. Leslie can be contacted at lcbensen@departure-media.com.

 

 

 

 

 

 

DISCLAIMER

This article was provided by a third party and, as such, the views expressed therein and/or presented are their own and may not represent or reflect the views of Airports Council International-North America (ACI-NA), its management, Board, or members. Readers should not act on the basis of any information contained in the blog without referring to applicable laws and regulations and/or without appropriate professional advice.

 

 

By Kelly Onyedebelu,  Cybersecurity Leader, Bridewell

Airports today are digitally integrated ecosystems where every system, from baggage handling to public announcements, works in concert to move people and goods efficiently and safely. That interconnectivity brings incredible operational benefits, but it also introduces new points of vulnerability. As technology continues to evolve, so must our approach to securing it.

Recent incidents at airports around the world underscore how cyber threats are no longer limited to isolated IT disruptions. Instead, they can have broader impacts across physical infrastructure from HVAC and flight information systems to access control and baggage equipment. While these risks are real, so are the opportunities to build resilience through thoughtful strategy and industry collaboration.

The Foundations of Cyber Resilience: People, Process, and Technology

Cybersecurity is often thought of as a technology challenge, but true resilience comes from aligning people, processes, and technology. These three pillars reinforce one another in that people follow and refine processes, processes guide the use of technology, and technology enables people to protect systems and respond to incidents.

Too often, technology is deployed in  critical infrastructure environments without tailoring it to operational realities. For instance, out-of-the-box configurations may leave default passwords or open ports active on critical systems. Resilience requires more than installing tools. It requires configuring them purposefully, with a clear understanding of how they support safe and secure airport operations.

It is equally important that policies and procedures keep pace with evolving technology. Incident response and business continuity plans should define clear roles and responsibilities, especially when new systems are introduced.

A Culture of Collaboration and Shared Accountability

People are often described as the weakest link in cybersecurity, but that overlooks the value of cross-functional collaboration. Effective protection depends on integrating IT, maintenance, operations, and leadership teams into a shared understanding of risk and response. This means going beyond annual training requirements and fostering a culture of preparedness.

Tabletop exercises and real-time simulations can help teams better understand interdependencies across departments. Practicing these scenarios not only improves incident response, it helps teams identify communication gaps, sharpen protocols, and build trust before a real event ever occurs.

Communication is just as vital as detection. Ensuring that employees understand their role in identifying, reporting, and responding to cyber risks enhances awareness at every level. When people, process, and technology work together as a coordinated ecosystem, airports are better positioned to safeguard operations and protect public trust.

Building Forward Together

Airports are cornerstones of national infrastructure. Protecting them from emerging cyber threats is a shared responsibility across all industry stakeholders. As new technologies like AI and automation are integrated into operations, our collective approach must emphasize agility, resilience, and shared accountability.

Bridewell remains committed to fostering this culture of collaboration across airport leaders, solution providers, and government partners. Together, we can strengthen the digital foundation of our aviation system and continue delivering safe, reliable service to the public every day.

 

Kelly Onyedebelu is a cybersecurity leader with global experience across critical national infrastructure including aviation, transportation, and energy. He supports organizations with strategic guidance and technical implementation, drawing on a background in operations, compliance, and risk management. Kelly is recognized for advancing security in critical environments and driving organizational resilience.

 

 

 

 

 

 

 

DISCLAIMER

This article was provided by a third party and, as such, the views expressed therein and/or presented are their own and may not represent or reflect the views of Airports Council International-North America (ACI-NA), its management, Board, or members. Readers should not act on the basis of any information contained in the blog without referring to applicable laws and regulations and/or without appropriate professional advice.

By Bryan Houck, ECP Executive Director, Extra Credit Projects 

In today’s competitive travel landscape, airports must think outside the terminal and embrace the role of experience orchestrators. Today’s customers increasingly expect seamless, digitally assisted journeys that begin long before they step into the security line. Successful airports employ data-driven marketing strategies designed to shepherd travelers from the initial spark of inspiration through research, planning, booking, and post-purchase engagement. By understanding this full consumer buying cycle, airports can influence decisions earlier, capture greater market share, increase on-premises purchases, and strengthen long-term brand loyalty.

Inspiring Travel

The first stage of any journey is emotional, not transactional. Travelers are scrolling, dreaming, and exploring before making concrete plans. Airports rarely optimize for this phase, but they are missing out on a strategic opportunity. By partnering with conventions, Visitors Bureaus and airlines, as well as creating compelling social content about new routes or seasonal destinations, airports can position themselves as the perfect launchpad for a dream vacation. Messaging and storytelling should tap into emotions to encourage daydreaming and curiosity. Offering ideas for nonstop destinations can help guide the traveler from vague interest to concrete consideration. Seasonality is also an important communication point, reminding travelers of upcoming holidays and how timing matters when planning a trip. The ultimate goal is to get travelers to envision themselves at their desired destination to drive them from the inspiration phase to the planning phase.

Preparing for Takeoff

Once travelers shift from dreaming to evaluating options, they crave clarity and confidence. This is where airports can transform from passive infrastructure to active enablers. Transparent messaging delivered at the right time will help travelers make informed decisions on how to get there, when to go, and how to get the best convenience and value. Encourage them to make timely bookings without coming off as too pushy or promotional, while acknowledging that they have shifted from inspiration to action. When executed properly, this will make them feel more confident in their decision to use your airport over nearby competitors. The latter is especially true when you communicate the convenience of flying closer to home and avoiding layovers in larger hubs. This is when planning turns into booking.

Reducing Stress and Driving Onsite Purchases

The booking of a trip is not the end of the conversation–in many ways it’s just the beginning. Reduce anxiety and stress by touting onsite amenities such as parking, security wait times, concessions, accessibility options, and terminal layout. Some ideas for communication points in the post-purchase phase include encouraging passengers to:

• Download the airport’s mobile app (if available)
• Pre-book parking
• Reserve wheelchair assistance in advance
• Pre-plan dining option and retail shopping
• Take advantage of unique airport features such as sensory rooms, pet-focused facilities, Military Welcome Centers, etc.

Airports that maintain a helpful tone and anticipate traveler needs can reduce stress and increase satisfaction, even after the trip has ended. Post-visit surveys can capture valuable operational insights, loyalty messaging reinforces a traveler’s’ relationship with the brand, and personalized re-engagement nudges through e-promos and social posts can prompt future bookings or new route exploration.

The call to action is simple: create marketing and customer-experience strategies that treat the traveler journey as a continuous lifecycle rather than isolated moments. This requires coordinated digital infrastructure, data-driven personalization, and cross-department collaboration. The payoff is higher customer satisfaction, greater revenue, and a stronger brand position in the mind of consumers. When airports guide travelers thoughtfully from inspiration through post-purchase, we don’t just support the journey—we elevate it.

Extra Credit Projects (ECP) is a full-service marketing agency powered by ideas and committed to serving our clients. For 20 years, ECP has helped businesses develop brands, tell stories and create campaigns that drive results. Our team provides a range of creative solutions, brand strategy, and media planning services.

 

 

DISCLAIMER

This article was provided by a third party and, as such, the views expressed therein and/or presented are their own and may not represent or reflect the views of Airports Council International-North America (ACI-NA), its management, Board, or members. Readers should not act on the basis of any information contained in the blog without referring to applicable laws and regulations and/or without appropriate professional advice.

By Paulette White, Project Manager, TADERA

Introduction – Are Your Badging Processes Really Keeping Your Airport Safe?

When passengers think of airport security, they picture TSA checkpoints and uniformed officers. But the most important layer of security often goes unnoticed: the credentialing process for airport staff, managed by your trusted agents.

And yet, history has shown us that insider threats – from employees smuggling prohibited items to contractors exploiting outdated access controls – are among the hardest risks to detect. The question airport leaders must ask is not just: “Are we compliant?” but rather: “Are we truly secure?”

The answer lies in taking a multi-pronged approach that combines identity verification, continuous vetting, and routine audits.

 

1. Identity Verification – The First Line of Defense

Manual processes — paper forms, spreadsheets, and siloed systems — leave airports exposed to fraud and human error. Overlooked steps in identity verification could result in an unauthorized individual being granted access to restricted areas.

That’s why leading airports are turning to digital identity verification solutions:

• AI-powered document validation ensures IDs are authentic and match applicant data.
• Biometric information such as fingerprints and facial recognition is captured seamlessly via photo kiosks, removing manual errors from the process.
• Centralized identity records replace outdated spreadsheets and ensure that each individual has one secure, traceable profile.

These innovations don’t just speed up the process — they drastically reduce risks by eliminating duplication, fake credentials, and manual oversight errors.

 

2. Continuous Vetting – Security That Doesn’t Stop at Issuance

Issuing a badge is only the beginning. Insider threats often emerge after someone has been credentialed. An employee might pass the initial background check but later commit an offense that should revoke their access. Without continuous vetting, airports remain blind to these risks until it’s too late.

With continuous vetting, airports gain:

• Real-time integration with DACs and TSA databases, ensuring ongoing monitoring of all credentialed staff.
• Automated alerts when an individual’s status changes — from expired training certifications to criminal history record checks (CHRC) updates.
• Faster action on compliance violations, reducing the window of opportunity for malicious insiders.

This approach aligns with 49 CFR Part 1542 and TSA directives, but more importantly, it empowers airports to move from a reactive to a proactive stance.

 

3. Routine Audits – Shining a Light on Hidden Risks

Compliance audits have a reputation for being time-consuming and stressful. But with insider threats on the rise, they’ve become a critical tool for identifying gaps. Audits can uncover expired badges that were never returned, misused credentials, or access patterns that raise red flags.

The challenge? Manual audits drain resources and are prone to oversight. That’s where automation changes the game:

• Audit-ready dashboards provide instant compliance snapshots.
• Violation and incident tracking ensures a clear trail of accountability.
• Automated reporting tools generate TSA-compliant reports in minutes, not days.

By making audits routine and less burdensome, airports transform them from a box-checking exercise into a strategic shield against insider threats.

 

The Bigger Picture – Why Airports Need to Go Beyond TSA Compliance

TSA regulations set a strong foundation, but today’s reality demands more. Cybercrime, insider collusion, and increasingly sophisticated fraud schemes mean that minimum compliance is no longer maximum protection.

Forward-thinking airports are embracing a multi-layered strategy:

• Digital identity verification at onboarding
• Continuous vetting with DAC integration
• Routine, automated audits that never let risks linger

This holistic approach not only strengthens security but also improves efficiency. By using identity management software,  airports streamline badge processing and free staff to focus on high-value security tasks.

 

Conclusion – Insider Threats Don’t Wait. Neither Should You.

Airports operate in one of the most security-sensitive environments in the world. Insider threats aren’t hypothetical — they’re real, evolving, and often difficult to detect with outdated systems.

The key to staying ahead isn’t just more checkpoints — it’s smarter credentialing and continuous oversight. By embracing digital identity management, airports can create a layered defense that not only meets TSA requirements but exceeds them.

With AirportIQ Secure Credentials, airports gain the peace of mind that their trusted agents, contractors, and staff are not just credentialed once — but continuously monitored, verified, and secured.

About the Author:

Paulette White is the Project Manager for TADERA’s AirportIQ Secure Credentials software. She is a dedicated aviation security professional with over 20 years’ experience in the aviation industry, specializing in employee credentialing, program and project management and risk assessment.  She previously spent more than 20 years at the City of Chicago Department of Aviation, where she oversaw badging and launched the airport’s first-ever compliance program.

DISCLAIMER

This article was provided by a third party and, as such, the views expressed therein and/or presented are their own and may not represent or reflect the views of Airports Council International-North America (ACI-NA), its management, Board, or members. Readers should not act on the basis of any information contained in the blog without referring to applicable laws and regulations and/or without appropriate professional advice.