Airports Planning Manager

SALARY: $9,673-$11,786/month

FILING DEADLINE: Open Until Filled

 

Position Description

RECRUITMENT IS OPEN UNTIL FILLED OR UNTIL A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.  Recruitment may close at any time.

This is your opportunity to become a member of an extraordinary organization and a dynamic team at the Fresno Yosemite International Airport as an Airports Planning Manager.  Under administrative direction, administers FAA regulations, develops and manages programs related to facility planning, capital improvement projects, federal grant management, environmental planning, security requirements and noise abatement; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible and complex administrative support to the Director.

The current vacancy exists in the Airports Department located at the Fresno Yosemite International Airport (FAT).  This is an unclassified position in which the incumbent serves at the will of the Department Director.

Pay, Benefits, & Work Schedule

UNIT 14 Classification: City of Management Employee Association (CFMEA)

HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. City contributes $75 per month.
SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
MANAGEMENT LEAVE: 60 hours per fiscal year.
BILINGUAL PREMIUM: PAY: $100 per month
ANNUAL LEAVE: Accrue 15.55 hours per month with cash out provisions.
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
LIFE INSURANCE: Benefit equal to annual salary; premium paid by The City.
LONG-TERM DISABILITY: Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by The City.
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
BILINGUAL PREMIUM: PAY: $100 per month
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state.  Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years.  Participation minimum is age 50 and vested.  Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at

Policies and MOU’s

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for further consideration:

Graduation from an accredited college or university with a Bachelor’s Degree in business administration, urban planning, architecture, engineering, construction management, economics, or a related field.

AND

Four years of responsible supervisory experience in administering on and off airport capital improvement programs, FAA regulations, design and construction administration. Additional qualifying experience may be substituted for the education on a year-for-year basis, up to a maximum of two years.

Licensed as an Architect or Registration as a Professional Engineer by the State of California is preferred.

A copy of degree or college transcripts must be uploaded and included in your on-line application for verification of requirement. Applicants lacking the documentation may be rejected if relying upon education to meet the Minimum Requirements.

INSTRUCTIONS – How to attach a Degree/Transcripts
1. Scan, save and upload your certificate to your personal drive.
2. Log back into PeopleSoft Self Service, Careers.  Choose the link titled Airports Public Safety Officer (PPT).
3. Under “Career Tools”, click on Cover letters and Attachments.
4. Click on +Add attachments.
5. For “Attachment Type”, choose Certificate.
6. For “Attachment Purpose”, enter the name of the certificate
7. Click on Add attachment.
8. Click on Save and Return.

Possession of a valid California Driver’s License at time of appointment.  Candidates considered for hire must provide proof of a valid driver’s license and a current copy of their driving record.

Additional Requirements

Individuals considered for hire will be required to successfully pass a Department of Justice fingerprint process prior to employment with the City of Fresno.

The final selected (eligible candidates certified) will be required to successfully pass a TSA Security Threat Assessment, Federal Bureau of Investigation fingerprinting process and an extensive background investigation before being eligible for hire with the City of Fresno, along with clearing a second fingerprinting process with the Department of Justice.

Selection Process

Interested and qualified applicants must submit an official City of Fresno application on-line. Applications may be submitted at www.fresno.gov. For information on how to complete an on-line application, please view “Instruction Guide” on the City’s website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

After the final filing date, completed applications will be reviewed and a select group of candidates will be invited to interview.

Inquiries should be directed to:
Stephanie Rendon, Senior Human Resources Analyst
(559) 621-6935
Stephanie.Rendon@fresno.gov
2600 Fresno Street
Fresno, CA 93721-3614

Equal Opportunity Employer

We welcome applicants of any race, gender, religion, ancestry or disability. For more information, please refer to our Career Opportunities web page on the City of Fresno web site.

Airport Administration & Contracts Manager

Minimum Preparation for Work:Graduation from an accredited college or university with a Bachelor’s Degree in accounting, finance, public or business administration, and
Five (5) years of experience in analysis, evaluation, and contract negotiations.
Or Combination of education, training, and/or work experience equal to or greater than the requirements listed above as determined by Human Resources.

Necessary Special Requirements:Possession of an appropriate driver license for equipment operated and any license, training or certification required by law or regulation to complete assigned tasks.
Must satisfy all requirements to acquire and maintain Transportation Security Administration (TSA) security clearance.

Nature of Work:
This is responsible administrative and professional work assisting the department head in the day-to-day functioning of the airport, focusing on maximizing revenue and guiding property management and development through skillful contract and lease negotiations and oversight. An employee in this class is responsible for planning, assigning, supervising, and evaluating the work of employees in administrative functions. Work is performed under the general direction of the Assistant Airport Director for Finance, but the position requires the application of considerable independent judgment and initiative in carrying out assignments to a successful conclusion.  Work is evaluated through review of results attained.

 

Examples of Work:
Coordinates and manages the development of ITBs, LOls, RFQs, and RFPs pertaining to airport contracts and leases and participates in selection.
Negotiates, directs and prepares lease, concession, license, easement, and permit agreements.
Negotiates, directs and prepares goods and services contract agreements.
Prepares documentation needed to obtain approvals of airport agreements, such as City Council Items and Mayoral Memos.
Ensures compliance with legal requirements of leases, concessions, licenses, easements, permits, and other contracts.
Contributes to the business development program, project plans and department budgets.
Oversees implementation of policies and procedures for the property and contract division.
Ensures property and contract programs comply with established goals and objectives, applicable laws and regulations, and regulatory agency requirements.
Manages and oversees the Airport Concession Disadvantaged Business Enterprise (ACDBE) program and the Airport Title VI (non-discrimination) program in compliance with federal regulations and serves as a liaison officer.
Performs other duties as assigned.

Knowledge, Skills and Abilities:
Knowledge of pertinent principles, practices, theory, methods, procedures and skills.
Knowledge of property negotiation practices and techniques.
Knowledge of property management principles, methods and practices.
Knowledge of legal aspects of real estate leases and rental agreements.
Knowledge of applicable laws, codes and regulations pertaining to the acquisition and disposition of real property.
Knowledge of principles and practices of budget development and administration.
Knowledge of capital improvement planning and budgeting.
Knowledge of statistical analysis and research techniques.
Knowledge of property legal descriptions, site plans, surveys and appraisal methods, easements, deed and title reports and water rights.
Ability to interpret federal, state and local laws, statutes, ordinances and policies.
Ability to represent the Airport effectively in negotiations.
Ability to provide effective leadership.
Ability to analyze complex operational and administrative problems and recommend or implement effective courses of action.
Ability to communicate effectively in the English language at a level necessary for efficient job performance.
Ability to perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

The mental and physical demands and the work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental and Physical Requirements:
While performing the duties of this job, the employee is regularly required to use hands and fingers to hold or feel, reach with hands and arms, walk, talk and hear.  The employee is occasionally required to stand, sit, climb, balance, stoop, and crouch.  Specific vision abilities include near distance, far distance, color, and peripheral vision, and depth perception.

Work Environment:
The noise level in the work environment is usually moderate.  Some jobs may require an employee to be exposed to outside weather conditions, wet and/or humid conditions.

This description is not intended to be, nor should it be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but duties may be added, deleted, or modified as necessary. This description does not constitute a written or implied contract of employment.

Coordinator, Aviation Safety Management Systems

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What’s in it for you?

  • An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
  • Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
  • A flexible work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

This position reports to the Manager, Aviation Safety Management Systems and will assist with the management, implementation and integration of the Safety Management System (SMS).

As a Coordinator, Aviation Safety Management Systems, you will:

  • Ensure all processes and requirements meet all legal and SMS regulatory requirements.
  • Develop, document and implement standardized “key” safety processes across the organization and ensure that all safety and operational processes and procedures are integrated, and also reflected in emergency preparedness and emergency response procedures.
  • Research information pertaining to SMS processes and developments, and document best practices.
  • Ensure sub-processes and procedures are modified and improved on a regular basis to reflect changes in operational practices, scope of business activities, and new technologies.
  • Develop the SMS framework and document configuration management.
  • Develop a defined and documented hazard identification and risk management processes, applicable organization-wide.
  • Identify safety objectives, goals, performance measures and designing metrics which are integrated with quality management and monitor and support the processes necessary to meet all SMS requirements.
  • Carry out safety management audits and assist with internal, independent and Transport Canada audits.
  • Support, coordinate, conduct and manage investigations into all airside safety incidents, recommendations or observations in relation to safety policies, procedures and training.
  • Determine causal factors and mitigation strategies.
  • Conduct SMS and Human Factors and Behavioural Science presentations and training for GTAA personnel and tenants.
  • Apply appropriate human factor/behavioral science determinations to the SMS database.
  • Prepare and Manage SMS information publications, including technical management of the SMS Web site and SharePoint and any other supporting GTAA applications.
  • Attend and shadow local SMS investigations, reviews, assessments and interviews to provide guidance and expertise to ensure the SMS process is maintained.
  • Monitor progress of SMS recommendations and action plans and follow-up work and preparing SMS status reports.
  • Maintain the SMS database, including the Incident, Wildlife, FOD and Fuel Spill modules.

This unionized position is classified at the Band 7 level, with an hourly wage of $45.97, based on a 37.5 hour work week.

This is the role for you, if you have:

  • Post-Secondary School Diploma/Degree in Airport Management, or equivalent.
  • 2 years of relevant SMS experience in a comparably sized company.
  • 2 years of direct airside operations experience at Toronto Pearson International Airport or similar International Airport(s).
  • 2 years of experience in data analytics.
  • Experience with Personal Computers and relational databases.
  • Human Factors/Behavioral Science Certificate endorsed by Transport Canada would be considered an asset.
  • Provincial Driver’s License (G).
  • Radio Telephone Certification.
  • “D” class Airside Vehicle Operator’s Permit (AVOP) or ability to successfully obtain one within thirty (30) days of appointment to the position.
  • Ability to obtain and retain Transportation Security Clearance.

Knowledge and skills you bring, that set you up for success:

  • Ability to maintain current knowledge of all aspects of Safety Management legislation, policies and procedures and relevant Criminal Justice Bills.
  • Ability to maintain knowledge of relevant Acts, Regulations, Standards, Recommended Practices and Procedures related to airports.
  • Ability to maintain current knowledge of safety and accident investigation theories.
  • Ability to maintain concentration and attention to detail, especially in critical safety areas where care and judgement are essential and prioritize work accordingly.
  • Ability to analyze audit reports, responses and recommendations, to ensure adherence quality assurance, and resolve conflicting views by presenting convincing safety management based rationale and process application whether there is a lack of regulation or protocol or not.
  • Ability to determine and assess causal factors and appropriate human factors/behavioural science associated with all airside incidents, accidents or safety reports or observations.
  • Ability to determine the risk levels associated with any airside activity (current or proposed), or reported safety issue or concern and determine that mitigation strategies are appropriate and will reduce the risk to acceptable levels and allow the activity to continue or commence.
  • Ability to impart knowledge and understanding of SMS requirements to all GTAA personnel, tenants, contractors and others whose work has an impact on airside safety.
  • Ability to participate as a technical expert (Secretary/Acting Chair) of various safety committees to ensure ongoing SMS management through the establishment or provision of recommendations on SMS standards, policies and recommended practices.
  • Ability to respond to calls from GTAA staff and tenants requesting clarification or direction on whether situations or incidents are or will result in investigation.
  • Knowledge of all SMS software applications.
  • Ability to design, manage and maintain the SMS web site and all interfaces with Share Point, the SMS Database and any other supporting GTAA applications.
  • Ability to manage short-term co-op student, reviewing student’s work, providing guidance and direction as required, including conducting an appraisal review, assigning work and deadlines as appropriate.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

Manager of Operations, Baggage (Term Opportunity – One Year)

 Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.  Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What’s in it for you?

  • An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
  • Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
  • A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, Baggage Services, this position will facilitate the flow of baggage to and from the aircraft by leading all aspects of “Day of” activities, including continuous engagement with both internal and external partners to ensure a successful baggage product is delivered. The MO, Baggage, proactively monitors Apron, Terminal, and Baggage systems activity and performance, supervises activities in the baggage control room, and actively monitors BHS/HBS performance, Baggage Programs, Baggage IT, Common Handler, and Resiliency contractors’ delivery of services, raising issues as necessary. In addition, the MO, Baggage, will also manage unionized GTAA staff on shift and provide the necessary leadership to ensure successful operations. This position is on a rotating shift covering 24/7 operations.

As Manager of Operations, Baggage, you will:

  • Own ‘Day-of’ Baggage operations, Single Point of Contact for baggage operations.
  • Champion health and safety and report SMS incidents where appropriate.
  • Maintain situational awareness related to people, planes, and baggage flows and integrity of baggage delivery at all times.
  • Lead and mentor ‘Day-of’ teams to ensure safe and secure ‘Day-of’ operations, including identification and resolution of complex situations, implementing IRROP procedures as required, and returning to normal as soon as possible.
  • Engage and lead a varied team of resources and ensure sufficient deployment during both a regular daily operation and IRROPS situations.
  • Ensure a successful day including a solid knowledge of important metrics and SLAs to ensure compliance.
  • Monitor and report on important metrics daily and when targets are not met, take action to bring systems back into compliance.
  • Proactively monitor IT & OT systems to analyze operational data to guide ‘day-of’ decision making, identify and correct operational issues, and identify areas for improvement.
  • Participate in operational conference calls as it relates to baggage operations.
  • Establish consistent communication to ensure the AOC (Airport Operations Center) and ADM (Airport Duty Manager) maintain airport-wide situational awareness.
  • Provide consistent and reliable feedback to Functional Managers regarding employee performance.
  • Establish and facilitate briefings and post event “hot washes” when applicable and recommend debrief, if required
  • Proactively monitor situations that are specific to baggage operations to ensure they do not advance into impacting the airport as a whole and provide necessary communications as required.
  • Work collaboratively with our internal maintenance teams, IT teams, and contractors to resolve equipment issues in a timely manner.
  • Ensure compliance with all GTAA policies.

This is the role for you, if you have:

  • Minimum 3 years’ experience in an airport environment or similar demonstrated experience serving a large and complex customer base.
  • Minimum 3 years of people management or leadership experience; building impactful, highly skilled and motivated teams.
  • Ability to work in a fast paced and dynamic work environment, where communication and a bias towards action is key.
  • Consistent record of being able to collaborate and effectively communicate overall operational awareness.
  • Demonstrated ability to influence and collaborate cross functionally in a unionized environment, as well as with external partners to achieve results.
  • Problem solving skills with the ability to provide solutions to address the situation.
  • Strong decision-making skills and a sense of urgency to deliver operational excellence.
  • Ability to work on a rotating shift covering 24/7 operations.
  • Valid Ontario G Driver’s License.
  • Ability to obtain a D/A AVOP (Airside Driver’s license).
  • Post-Secondary degree or diploma or a combination of education and experience.
  • Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

Manager, Airport Operations Control

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.  Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What’s in it for you?

  • An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
  • Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
  • A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, Airport Operations, this position will oversee the daily operations of the Airport Operations Control (AOC) teams. For the AOC this includes handling emergency calls for dispatch and coordination, monitoring and dispatch of airport-wide Life Safety Systems.

As Manager, Airport Operations Control, you will:

  • Develop and implement comprehensive training programs to ensure staff are equipped with the necessary knowledge and skills to perform their roles effectively.
  • Oversee onboarding processes to ensure new hires have a smooth transition and are integrated into the team.
  • Continuously monitor and evaluate staff performance to identify training gaps and provide targeted development opportunities.
  • Administer scheduling, pay, and leave to ensure efficient staffing and compliance with HR policies.
  • Communicate effectively with staff, management, and partners to ensure clear understanding of expectations, address concerns, and foster collaboration.
  • Proactively address staff attendance and performance issues in partnership with HR and leadership to resolve problems and maintain a positive work environment.
  • Collaborate with partners to ensure smooth operations and alignment with broader airport objectives.
  • Develop and manage the annual budget and business plan to ensure efficient allocation of resources and achievement of operational goals.
  • Monitor, analyze, and improve operational processes to identify areas for improvement and implement best practices.
  • Maintain a high-level of engagement with the business and create, address or otherwise modify SOP’s to meet business needs and reflect same with communication and training to both teams.
  • Provide data-driven insights to support decision-making and demonstrate the effectiveness of operational initiatives.
  • Provide data analysis and reporting regarding incidents, response times etc. to appropriate Functional Managers in support of TPSP, SMS and EmMS among other programs and efforts.
  • Assess the AOC’s operational performance through the Key Performance Indicators designed to deliver continuous improvement.
  • Lead and develop a diverse and skilled team by providing coaching, guidance, and feedback.
  • Foster a positive and supportive work environment that encourages collaboration, innovation, and high performance.

This is the role for you, if you have:

  • Minimum 2 years’ leadership with people management experience.
  • Minimum 5 years’ experience in an airport environment or similar large public safety operations centre with demonstrated experience in serving a large and complex customer base.
  • Demonstrated knowledge of airport operations including airside, groundside, terminals and maintenance.
  • Ability to focus on analytics and reporting to drive insights.
  • Strong attention to details.
  • Strong ability to communicate both in written and verbal formats.
  • Ability to communicate and train others in related content.
  • Ability to focus on the training and development elements of the role.
  • Understanding and experience with collective bargaining agreements and the application of articles related to staffing, leave, pay, etc.
  • Post-secondary degree or diploma or a combination of education and relevant experience.
  • Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

Manager, Partnerships Growth & Development (Term Opportunity – One Year)

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.  Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What’s in it for you?

  • An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
  • Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
  • A flexible work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, Strategic Partnerships and Digital Business, the Manager, Partnership Growth & Development drives non-aeronautical revenue growth through innovative partnership, advertising, and digital strategies. The role focuses on developing new business opportunities, strengthening existing relationships, and overseeing advertising and sponsorship programs to maximize the commercial value of the Greater Toronto Airport Authority.

As a Specialist, AVOP Program, you will:

  • Generate leads, create and execute pitches and participate in contract negotiations.
  • Lead and nurture new relationships at activation levels.
  • Work closely with the Advertising Partner to grow GTAA ad revenue.
  • Support partner ideation and pitch process to maximize partner success.
  • Explore opportunities to grow ad revenue of existing partners and champion GTAA premium ad position in the market.
  • Collaborate with the Digital Business team to support digital revenue growth.
  • Support product innovation and work with Passenger Experience to unlock and prioritize efforts that will drive maximum future revenue for GTAA.
  • Provide coaching, guidance, and development through meaningful feedback for personal and career growth.

This is the role for you, if you have:

  • 5+ years of experience driving new partnerships and sales growth.
  • 3+ years of project delivery experience.
  • Strong business acumen, interpersonal and communication skills.
  • Strong interpersonal, negotiation and collaborative skills are required to maintain existing relationships, develop new relationships, and work effectively in a multi-stakeholder environment.
  • Demonstrated experience working in a customer centric environment.
  • Post-secondary diploma in Business, Marketing, Communications, Advertising, or another related field.
  • Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

Director, Data Analytics & Emerging Technology

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.  Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What’s in it for you?

  • An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
  • Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
  • A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

We are seeking a seasoned leader to spearhead GTAA’s enterprise Data and Analytics (D&A) program and develop emerging technology roadmaps that accelerate our digital transformation strategy.

Strategic Leadership: Define and drive enterprise data & analytics (D&A) strategy aligned with the GTAA’s transformation vision, LIFT capital programs and our long-term Digital Master Plan.

Enterprise Data & Analytics: Lead the D&A Centre of Excellence team to work alongside GTAA business units and airport partners to comprehend core business objectives and facilitate their achievement using data-driven methodologies. Your responsibilities include managing the enterprise data technology stack to ensure a reliable, scalable, and efficient data technology architecture, operational integrations, data pipelines, and optimal performance of the data lake(s).

Ethical Data Use: You oversee data governance, standards, and data quality frameworks to foster a robust data-driven culture and enhance data literacy capabilities. You ensure the responsible and ethical application of data, analytics, and AI, with particular emphasis on governance and risk management in automated decision-making processes.

Emerging Technology Roadmaps: Develop and implement technological roadmaps that accelerate digital transformation, align with key commercial and agency partner strategies, and foster strategic ecosystem partnerships.

Technology Innovation: Identify, evaluate, and prioritize emerging technologies such as biometrics, AI-driven personalization, and IoT to enhance airport operations, while cultivating relationships with tech companies, startups, and relevant research institutions.

Team Leadership & Development: Build, lead, and mentor diverse, multi-disciplinary teams, set clear objectives, establish a healthy work environment, and drive organizational excellence in data and technology.

Financial Stewardship: Manage a multi-million-dollar annual operating budget reporting regularly to committees and the executive leadership and identifying high-potential venture investment opportunities.

This is the role for you, if you have:

  • Bachelor’s degree in computer science, engineering, information systems, business administration, or a related field, or equivalent work experience. A master’s degree in data science, analytics, or an MBA with an analytics focus is preferred.
  • Industry certifications such as Certified Analytics Professional (CAP) and ITIL are a minimum requirement Preferred certifications include Chief Data Officer (CDAO) programs, Certified Data Management Professional (CDMP), and ISACA CET (Certified in Emerging Technology).
  • 10+ years of business experience preferred, ideally in data science, analytics, or business intelligence roles, with 2-3 years in technology scouting, market research, and competitive intelligence.
  • Proven experience leading data transformation initiatives across large organizations and enterprise-wide data strategies.
  • Familiarity with various analytics technologies and tools (e.g., PowerBI, Tableau) and modern cloud-based analytics platforms (e.g., Microsoft Fabric, GCP, AWS).
  • Ability to understand the business significance of data, work with ambiguity, develop creative approaches to analytical problems, and interpret data from an aviation or complex industrial operations perspective.
  • Experience with data monetization and business value creation from analytics, as well as vendor management and technology partnership development.
  • Strong expertise in statistical analytical techniques preferred, data mining, and predictive modeling; familiar with tools like SQL, Python, Hadoop, NoSQL databases, and platforms such as Tableau and Power BI.
  • Strong understanding of data processes and data flows, SDLC, CI/CD, and cutting-edge data management strategies like Data Mesh.
  • Experience in risk management and regulatory compliance in data handling.
  • Background in technology evaluation, proof-of-concept development, and pilot program management, with a track record of strategic tech partnership development and vendor relationships.
  • Ability to obtain and retain a Transportation Security Clearance.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

Manager, Airside Ground Operations

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.  Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What’s in it for you?

  • An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
  • Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
  • A flexible work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, Ground Operations, this position ensures airport integrity and the consistent flow of aircraft on the airfield. To accomplish this, this role proactively monitors airside and groundside to maintain situational awareness and ensures any remedial action taken preserves the operational efficiency of the airport. Coordinate, integrate and lead a cross-functional team in the successful management of passenger and airline flow by both coordinating “Day of” operations as well as anticipating, and planning mitigation for any potential interruptions to service that may result from external and/or future events/circumstances.

As Manager, Airside Ground Operations, you will:

  • Serve as the Single Point of Contact for all airside operations, ensuring situational awareness and coordination across bussing, maintenance, safety, and electrical teams.
  • Lead and mentor “Day of” teams to manage safe, secure operations, resolve complex issues, and implement IRROP procedures for efficient recovery.
  • Oversee planned and demand-driven airside activities to optimize the flow of aircraft, passengers, baggage, and cargo.
  • Ensure compliance with GTAA policies and regulatory requirements from Nav Canada, Transport Canada, and other governing bodies.
  • Monitor weather conditions and proactively adjust operations to maintain airside flow and capacity, including snow, wind, and lightning events.
  • Recommend and support deployment of snow removal and airfield teams during seasonal weather disruptions.
  • Direct resource allocation and team coordination during irregular operations to maintain safety and service continuity.
  • Analyze operational issues, set priorities, and identify improvements to SOPs, policies, and protocols for enhanced efficiency.
  • Communicate daily airside event plans to the IOCC and lead briefings, hot washes, and operational debriefs with internal and external stakeholders.
  • Responsible for being a customer centric Leader with respect to the mission, vision, values and beliefs.

This is the role for you, if you have:

  • Minimum five (5) years’ experience in an airport environment with demonstrated experience in serving a large and complex customer base.
  • Minimum three (3) years’ experience in a leadership role including People Management, preferably in a matrix-based organization with multiple operations.
  • Strong understanding of airline, aircraft, and ground handling procedures as they relate to Aviation Services.
  • An ability to anticipate and support the “Day of” operational team as required ensuring TPIA has a successful day.
  • Strong relationship management skills with internal and external partners.
  • Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external partners to achieve results.
  • Solid business insights and improvement attitude to solution immediate issues and to identify trends, provide recommendations, plans and implement corrective actions.
  • Excellent communication skills to effectively reach a broad audience of business partners and guests.
    Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence.
  • Ability to successfully lead under pressure and respond to critical and or changing priorities throughout the day.
  • Valid “G” Ontario Drivers License.
  • Ability to obtain a D/A AVOP license within thirty (30) days of appointment to the position and a D AVOP within six (6) months of appointment to the position.
  • Post-secondary degree or diploma in Aviation Management or Business Management and/or equivalent education and work experience.
  • Ability to obtain and retain a Transportation Security Clearance.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

Airport Operations Officer

Job Summary

Inspects airfield and airport facilities and provides a variety of services to tenants and the general public to ensure their safety, security, and to achieve compliance with Federal Aviation Administration (FAA) regulations.

Job Description

Overview

The Airport Operations Officer inspects, observes, and evaluates land side and airport facilities and provides a variety of services to tenants and the general public to ensure their safety, security, and to achieve compliance with Federal Aviation Administration (FAA) regulations. Assists emergency services and coordinates responses.

Essential Functions

1 Answers, responds to, and helps customers and patrons using the airport with all manner of questions, inquiries, or concerns; provides direction, insight, and information for airport operations, services, and other resources; handles and addresses noise complaints and other issues from the surrounding community and neighborhoods.

2 Inspects airport for compliance with FAA regulations pertaining to federal standards and requirements to
ensure the operational readiness of the airport; conducts daily terminal inspections for discrepancies to avoid possible injuries to the public; maintains aesthetics of the airport and reports any issues or maintenance concerns.

3 Assists, supports, and helps airlines with various requests, fuel or lavatory spill calls, custodial spills, and appropriate reporting methods for incidents; effectively uses communications software and systems to send messages to personnel and handle personnel or patron situations.

4 Keeps, maintains, and tracks records for all communications and incidents; ensure all situations are documented and reported to ensure proper and safe handling and resolution.

5 Inputs and submits various work orders for airport maintenance and care; ensures accuracy of information entered to ensure all work orders are completed in a timely and efficient manner; verifies tenant and issues keys and other security items.

6 Acts as liaison between the department and the tenants to provide information and service to tenants regarding
the use of airport facilities; responds to inquiries regarding airport policy, airport tenants, and airport operations; answers TSA related questions and directs individuals to appropriate resources for further information.

7 Responds effectively to alerts and emergency situations; uses communications software to ensure all necessary parties and agencies are notified; effectively coordinates communications and information sharing to mitigate the effect of a situation on airport operations.

8 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Knowledge of airport regulations and general business management.

2 Knowledge of customer service care practices and principles.

3 Knowledge of airport policies, procedures, and detailed terminal layout.

4 Ability to communicate with various individuals from diverse backgrounds.

5 Knowledge of airport, airlines, and resources.

6 Ability to use various communications and information management software.

7 Communicating effectively orally and in writing.

8 Establishing and maintaining strong and effective relationships.

9 Ability to handle and communicate emergency situations with professionalism and skill.

Minimum Qualifications:

EDUCATION: 
High school diploma or GED

EXPERIENCE:
Two (2) years of experience in aviation that must include one (1) of the following areas:

  • Airport Operations
  • Airport Inspections
  • Airport Facility Inspections
  • Airport/Airline Security
  • Landside Terminal Operations
  • Airside Operations
  • Airport Operations Center

EQUIVALENCY: 
An associate degree (or higher) in any field will meet the education and experience requirements.

LICENSE and CERTIFICATIONS:
Valid driver’s license with good driving record.
Some positions require a Movement Area certification within probationary period.

OTHER REQUIREMENTS:
Must pass Transportation Security Administration (TSA) background check.
Availability to work varying shifts (days, evenings, nights) including weekends, holidays.
May be subject to twenty-four/seven (24/7) emergency call outs.

Salary Range: $24.39 – $27.71

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

Manager – Airfield Security

Job Summary

The Manager-Airfield Security manages, oversees, plans, evaluates, and coordinates security policies, procedures, and protocols for the airfield and its operations. Oversees security for tenant activities, capital improvement, and airport construction projects compliance.

Job Description

Overview

The Manager-Airfield Security manages, oversees, plans, evaluates, and coordinates security policies, procedures, and protocols for the airfield and its operations. Oversees security for tenant activities, capital improvement, and airport construction projects compliance.

Essential Functions

1 Oversees and manages airfield security for the airport; ensures all security personnel perform inspections, monitor safety compliance, and administer security protocols on airport properties, projects, buildings, tenant activities, and capital improvements.

2 Manages all activities of security personnel to ensure the airfield security activities are efficient; develops guidelines, procedures, policies, rules and regulations and monitors compliance with policies and procedures.

3 Investigates security problems and participates, leads, and manages emergency situations; communicates and collaborates with airside and landside operations and other groups to address security breaches and make changes as necessary.

4 Identifies needed areas of change and potential security breaches and makes recommendations to improve operations; directs and manages the implementation of corrective action and responsibility; plans, assigns, and supervises managers and security teams within the airfield.

5 Establishes short-, mid- and long-term goals and objectives; develops approves schedules, priorities, and standards for achieving goals, and directs evaluation activities; oversees the preparation of management, security situations, and productivity reports and studies.

6 Oversees special investigations, internal audits, security plans, and research studies; manages the preparation of and evaluation of budget request; monitors the planning, development, and operation of security operations.

7 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Knowledge of municipal, state, and federal aviation regulations and security protocols.

2 Knowledge of security protocols, policies, and procedures.

3 Ability to determine emergent and security breaches, and suggest corrective action.

4 Ability to manage security operations and communicate with various individuals, tenants, and airport personnel.

5 Ability to interpret, educate, and apply regulations to correct compliance issues.

6 Ability to navigate emergency situations with knowledge, security, and experience.

7 Ability to provide security training and professional development

8 Ability to manage time and complete multiple tasks.

9 Communicating effectively verbally and in writing

10 Establishing and maintaining effective working relationships.

MINIMUM QUALIFICATION

EDUCATION:

High school diploma or GED.

EXPERIENCE: 

Five (5) years of experience in aviation or airport operations which must include one (1) or more of the following areas:
Airport Landside Operations
Airport Security Operations
Airside/Airfield Operations
Airport Operations Center
Airport Emergency Management
Airfield Safety
Served as a Duty Manager at a FAR 139 airport

AND

Two (2) years of supervisory/lead work experience responsibilities (This experience may be included in the required experience listed above).

EQUIVALENCY: 

Associate degree (or higher) in ANY field plus three (3) years of the required experience including two (2) years of supervisory/lead work experience will meet the education and experience requirements.
Bachelor’s degree (or higher) in aviation, airport, emergency management field plus two (2) years of the required experience including two (2) years of supervisory/lead work experience will meet the education and experience requirements.

 LICENSE AND CERTIFICATION:

Valid driver’s license with good driving record.
Must obtain Airport Movement Area certification within probationary period.

OTHER REQUIREMENTS: 

Must pass Transportation Security Administration (TSA) background check.
Availability to work varying shifts (days, evenings, nights) including weekends, holidays.
May be subject to twenty-four/seven (24/7) emergency call outs.

Salary Range – $64,252.45 – $79,800.20 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.