The Vice President of Terminals and Guest Experience serves as the operational and strategic leader responsible for shaping every aspect of the guest experience within RDU’s terminals, blending operational excellence with the warmth and attentiveness of world-class guest focused environments. The Vice President of Terminals and Guest Experience is responsible for delivering a world-class, passenger-centered environment across both Terminal 1 and Terminal 2 customer facilities. Ultimately, the role of the Vice President of Terminals and Guest Experience is to ensure our establishment operates smoothly, maintaining our high-quality standards and leading to the utmost customer satisfaction. This leadership role requires a personable, detail-oriented leader who excels in customer service with interest in bringing a customer service focus to the airport industry. This leadership role leads the airport’s guest experience strategy, overseeing all programs and teams that impact the guest experience to deliver excellent airport services and facilities while exceeding the expectations of RDU guests, customers, and users. The leader will champion a culture of hospitality excellence, ensuring the guest journey evokes warmth, comfort, and a sense of welcome consistent with top-tier hotels and resorts. The role emphasizes proactive engagement, anticipating guest needs, and creating memorable experiences that reflect personalized care and world-class service standards.

Education:
Required:

·         Bachelor’s degree in Business Administration, Organizational Leadership, Customer Experience Design, Facilities Management, Hospitality Management or related field OR relevant experience in lieu of a bachelor’s degree.

Experience:
Required:

·         8 years of experience in customer-centered facility operations, hospitality, guest services, or customer-centered facility operations hospitality services with a strong tactical background.

·         Leadership experience overseeing multi-disciplinary teams in a 24/7/365 service environment.

·         Direct management experience of a large team of customer-focused professionals.

·         Ideal candidates will demonstrate both tactile operational success and strategic acumen with an understanding of guest psychology, with experience integrating hospitality philosophies into large, complex operational public environments.

Preferred:

·         10 years of experience in customer-centered facility operations, hospitality, guest services, or customer-centered facility operations hospitality services with a strong tactical background.

·         Experience will preferably come from a large venue such as airport, university, hotel, stadium, or other hospitality-focused operational facility.

 

Operations Research Analyst

Overview

The Operations Research Analyst provides data-driven analytical information to management regarding department procedures, processes, and structure to assist management in organization improvement.

• Provides analytical information to management regarding department procedures, processes, and structure to assist management in organization improvement.
• Develops, implements, and oversees proactive, data-driven airport security programs to ensure compliance with 14 CFR 1542 and/or international regulations.
• Identifying vulnerabilities, conducting risk-based assessments, and managing security technology systems (e.g., surveillance, biometrics, perimeter, and access control) using Security Management Systems (SeMS).
• Developing security training programs and preparing reports for the airport and stakeholders
• Evaluates, reviews, analyzes, and determines effectiveness of current practices, policies, and programs; identifies ways to improve the department through regular and ongoing review of processes, procedures, and structure.
• Conducts and performs research and logical analysis of procedural, financial, and structural barriers to determine areas of needed improvement; recommends improvement strategies for restructuring or redesigning based on findings.
• Analyzes procedural, financial and structural barriers to provide effective and efficient delivery to the department including an analysis of the flow of service delivery and the interrelationship of program components.
• Analyzes client requests and provides guidance and technical assistance in obtaining accurate information from the City’s core data source; counsels clients in interpreting and summarizing statistical results; performs statistical programming utilizing a variety of statistical software packages to summarize data and create reports and/or visual representations.
• Serves as the expert for various special projects as assigned by management; provides analysis based on strong data and information.
• Assist management with research, data analysis and drafting presentations; participate in professional development and educational conferences; learns new and updated software, programs, and tools.
• Performs any and all other work as needed or assigned.

Knowledge and Skills

• Knowledge and/or training in Data Analysis, Data Modeling, Dimensional Modeling and Data Warehouse concepts.
• Thorough knowledge of project management principles.
• Knowledge of research methodology.
• Knowledge of statistical analysis.
• Technical knowledge of the projects subject matter sufficient to operationalize complex project activities.
• Ability to manage unit/program activities.
• Ability to disseminate information through the preparation of concise reports.
• Communicating effectively verbally and in writing.
• Establishing and maintaining strong working relationships

MINIMUM QUALIFICATIONS

EDUCATION:

Bachelor’s degree in an any field.

EXPERIENCE: 

Three (3) years professional level experience in operational analysis which involved collection/analysis of data; evaluation of program/process effectiveness; and/or identifying areas for improvement and existing barriers to program/process. Knowledge of and experience with 14 CFR 1542 and Security Management Systems is desired.

EQUIVALENCY(IES): 

High school diploma or GED plus seven (7) years of required experience will meet the education and experience requirements.
Associate’s degree in any field plus five (5) years of required experience will meet the education and experience requirements.
Master’s degree (or higher) in any field plus two (2) year of required experience will meet the education and experience requirements.

LICENSE(S) and/or CERTIFICATION(S):

Some positions may require valid driver’s license and good driving record.

OTHER REQUIREMENT(S):   

No FELONY or Class A misdemeanor convictions.
No Class B misdemeanor conviction within the last ten (10) years.
No family violence convictions
Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge
Must pass an intensive background investigation and drug test.

Salary Range

$62,379.20 – $76,585.60

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

CLASS SUMMARY:

Manages and supports day-to-day airport operations focusing on safety, security, compliance, airport emergencies and public safety operations. Responsible for managing, responding to and maintaining a safe and secure airport environment. Accountable for coordinating with agencies such as the TSA FAA, airlines, airport tenants and staff, and other regulatory and emergency organizations. Ensures the effective mobilization of protective, public safety and emergency services for the airport in all safety, severe weather, security related emergencies and incidents. Reviews airport safety, security programs, directives and airport tenant activities for compliance with airport, state and federal regulations. Ensures compliance with FAR 139, Kentucky State Fire Commission and Emergency Medical (EMS) Service Regulations. Leads airport certification programs and ensure compliance with federal, state, and local regulations, and develop and implement long-term strategic plans to meet the goals of the airport.

ESSENTIAL DUTIES:

• Directs, delegates and reviews assigned work, hires, terminates, and writes performance appraisals. Provides coaching and counseling, staff development, and applies organizational policies and procedures.
• Guides, and support response efforts with emergency/security/safety departments and the decision-making process.
• Reviews, evaluates, and documents airport emergency and security programs, directives, and tenant and employee security activities to ensure compliance with airport policies and applicable federal emergency and security regulations.
• Coordinates and responds to aircraft incidents, hazardous materials events, active security threats, weather-related incidents, and other airport emergencies as required.
• Provides oversight for airport safety, security, airfield compliance, and emergency response programs.
• Reviews and monitors the Airport Rules and Regulations.
• Evaluates exercises and emergency response to ensure a high-level of safety, security and compliance.
• Ensures the Runways, Taxiways, Runway Safety Areas within the AOA must remain in good standing with the Federal Aviation Administration (FAA).
• Tasked with updating and maintaining various operational plans in compliance with federal mandates to include the Airport Security Program, Airport Certification Manual and Airport Emergency Plan.
• Oversees AOA movement area, non-movement area and escorting driving program at CVG Airport Authority.
  Oversees planning, implementation, and management of the airport operations center and responsible for all centralized dispatch functions for Public Safety including Police, ARFF, Operations and Maintenance.
• Represents airport management in coordinating airport emergency, and disaster management plans with the FAA, TSA, FEMA, law enforcement agencies, U.S. Customs, airlines and other tenants, and emergency relief organizations.
• Ensures availability of documents for review by federal agencies.
• Directs SMS, health and safety programs for CVG Airport Authority, employee safety training, and oversees required health and safety monitoring.
• Responsible for all contract management activities as documented in KCAB Policy 1014, Contract Management. As the subject matter expert, responsible for all key aspects of contract management ensuring KCAB’s interests are represented in any business activities regarding the agreement.
• Develops and manages departmental budget.
• Performs other duties of a similar nature and level as assigned.

EDUCATION & EXPERIENCE:

Bachelor’s Degree (Master’s Degree preferred) in a related field (Airport Administration, Business or Public Administration) and 12 years of direct experience.  Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING/CERTIFICATIONS:

Required

• Maintain Security Identification Display Area (SIDA) clearance
• Airport Security Coordinator Certification
• Professional accreditation through the American Association of Airport Executives or ACI
• Obtain and maintain position appropriate NIMS & emergency training
• Valid driver’s license
• Ability to obtain and maintain position appropriate Federal security clearance
• This position requires driving on the airfield and airfield ramps

DEMONSTRATED KNOWLEDGE IN:

• Management principles and practices
• FAR 139
• SMS
• Environmental and safety regulations
• Federal, State and local regulations regarding safety, health and environmental compliance
• Contract management
• Project management

DEMONSTRATED SKILL IN:

• Directing and managing staff efficiently and effectively
• Clearly and effectively communicating, negotiating and advocating, both orally and in writing
• Use of a variety of computer-based technologies including word processing, and spreadsheets
• Establishing and maintaining effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups
• Use of independent judgment
• Team leadership

Why Join Us?

BENEFITS:  (Full Time Positions)

• 100% Employer Paid Health & Wellness Center
• Comprehensive Insurance Options: Medical, dental, vision and life insurance, including a $0 premium medical plan option and no spousal surcharge
• CVG CARES: $2,500 employer paid childcare subsidy
• Health Savings Account & Dependent Care Flexible Spending Account
• Retirement Plans: Employer and employee contributions to KY Public Pension Authority retirement plan
• KY Deferred Comp Plans: 401(k) and 457 options
• Generous Paid Time Off: Including 10 holidays a year
• Employee Assistance Program
• Voluntary Wellness Program: Earn financial incentives and paid time off
• Tuition Reimbursement and Professional Development Programs
• Performance Reward Program (potential to earn up to $2100.00 annually)
• Onsite Fitness Facilities

Don’t meet every requirement?

If you are excited to make a positive impact for our region, but your experience doesn’t align perfectly, we encourage you to apply.  You may be the right candidate for CVG Airport, whether it be this role or another.

Interested candidates can obtain more information and apply at  www.cvgairport.com/jobs.

Find Your Dream Job at CVG Airport

CVG Airport is an Equal Opportunity Employer.

Paine Field is hiring an Operations Specialist to join our dynamic team. We are seeking ambitious outgoing individuals to help Paine Field manage its FAA Part 139 and TSA 1542 requirements and diverse operations of the airfield. Successful candidates will be detail-oriented, professional, flexible, and reliable. They will be responsible for coordinating a wide-range of stakeholders to ensure safe and secure operations of the airport.If you are a detail-oriented and motivated Operations professional with experience with general aviation and commercial service, then this is the right position for you.

Paine Field Airport Snohomish County offers outstanding benefits, competitive wages, job flexibility, and a friendly, diverse team atmosphere where employees are appreciated and make a real difference. Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful job, but a lifelong career at Snohomish County.

MINIMUM QUALIFICATIONS
A Bachelor’s degree in Airport/Business Administration or related field; AND one (1) year of airfield operations experience; OR any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass job related tests.

PREFERRED QUALIFICATIONS
Commercial service airport experience preferred.

SPECIAL REQUIREMENTS
A valid Washington State driver’s license is required within thirty (30) days of employment.

Must obtain a concealed weapons permit within ninety (90) days of hire. Must pass a fingerprint-based Criminal History Record Check (CHRC) as required by TSA.

Internal Number: 2026-00087

Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals:

Advance Airport Development
Transform the Customer Experience
Optimize Ongoing Business
Cultivate Our Culture

Here, culture starts with each of us. Our workplace is shaped by mindsets that guide how we show up for one another: believing the best in people, collaboration, empathy, listening, and thoughtful decision-making. If you are ready to contribute to a team that values meaningful impact and enjoys the journey along the way, we invite you to apply today and help us connect our community to the world.

 

Why You’ll Love Working at SAN:

Location:  The new Airport Authority Administration building, located on the San Diego International Airport campus and near the waterfront, providing stunning views of our runway, San Diego Bay, the Pacific Ocean, and the city skyline.

Hybrid Schedule: This role follows a hybrid schedule with both on-site and remote work. On-site days are required, based on department needs, to support collaboration and business operations. Remote work flexibility is available on other days as determined by the department.

Salary: The hiring salary for Manager, Airline Relations is $150,165-$160,677. The full pay range for Manager, Airline Relations is $109,210-$191,119.

Benefits: You will enjoy 14 paid holidays, 18 – 33 days of vacation (PTO), parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan and 457 defined contribution plan. Plus, take advantage of our annual employer-funded Lifestyle Spending Account, designed to support your personal development and growth activities—and much more!

Wellness: Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego’s best walking trails.
About the Job:

The Finance & Airline Relations department is looking for a Manager, Airline Relations with a strategic partnership focus on strengthening relationships with our airline partners while supporting the operational and financial goals of the Airport Authority. This role leads the team responsible for airline asset management and agreement administration while serving as a key liaison between the Airport Authority and its airline partners. At the heart of airport operations, the Manager collaborates across departments and with airline stakeholders to ensure agreements, operational needs, and strategic priorities remain aligned.

The ideal candidate has already built a career working at the intersection of airlines and airports. They bring experience managing or supporting airline agreements, working with aviation-related assets or commercial programs, and collaborating with airline partners on operational or strategic initiatives. They understand the financial and operational implications behind airline agreements and are comfortable representing their organization in complex, high-trust discussions with airline stakeholders.

As a leader of the Authority’s Airline Relations team, this role will be key in preparing the organization for upcoming airline lease negotiations. For aviation professionals who have built their careers working with airline partners, this role offers the opportunity to apply that experience in one of the country’s most operationally complex and dynamic airport environments.

 

What You’ll Do:

Airline Partnerships & Stakeholder Coordination: Build and maintain trusted relationships with airline partners while representing the Airport Authority in airline meetings, advisory groups, and collaborative initiatives. Work closely with internal teams, airlines, and stakeholders to ensure operational needs, agreements, and strategic priorities remain aligned.

Airline Asset Management & Space Strategy: Oversee airline asset management programs including space allocation, planning, and tenant improvement projects. Ensure airline facilities, operational needs, and airport development initiatives remain coordinated in a dynamic operating environment.

Contracts & Airline Agreements: Lead the development, analysis, and negotiation of complex airline agreements and related contracts, ensuring alignment between operational requirements, financial goals, and regulatory obligations.

Program & Project Leadership: Guide asset management programs and initiatives by defining project scope, establishing goals, and ensuring successful delivery on schedule and within budget. Review key reports, project plans, and documentation to maintain progress and accountability.

Financial & Business Analysis: Evaluate financial and business models tied to airline agreements and airport commercial programs. Translate financial and operational insights into strategic recommendations that support long-term airport and airline success.

Procurement & Compliance: Direct the preparation and execution procurement processes related to airline agreements and commercial initiatives while ensuring compliance with lease terms and regulatory requirements.
The Skills You Need:

Leadership: Engages and motivates individuals and teams to deliver results by defining work objectives, setting expectations, and recognizing achievements; ensures high productivity and commitment of team members by maintaining effective communication and relationships.

Regulatory Knowledge: Aviation-related revenue project development, asset management, property management and/or airport management experience is preferred.

Relationship Management: Proven results establishing strong interpersonal business relationships at all levels and across diverse cultures; effectively facilitate service delivery; experience with commitment towards outcomes and to ensure favorable customer experience are maintained.

Problem-Solving/Agility: Aptitude to work independently and demonstrated sound judgment in ambiguous situations; demonstrated aptitude to deliver results in a matrixed, cross-functional organization; ability to think strategically, synthesize business/financial data and develop innovative solutions.

Project Management: Accurately assesses project scope, budget, and timeline by determining required process steps and resources needed to achieve defined outcomes and objectives.

Influence: Communicates and writes proficiently to gain others’ support for ideas, proposals, projects, and solutions; articulates clear rationale and is assertive while exhibiting flexibility.

Levering Technology: Strong proficiency with Microsoft Office Suite including Word, PowerPoint, and Excel.
About the Team:

The Finance & Airline Relations team oversees airline budgets, treasury functions, financial performance, and agreement management. This role offers a unique opportunity to be part of a finance organization while working directly with various airport tenants in a highly collaborative environment. You’ll join a team of experienced, professional, and genuinely fun colleagues who value strong relationships, clear communication, and smart, data‑driven decision‑making.

Requirements
The Experience You Need to Have**:

Ten years of experience involving commercial business development, asset management, property management, and/ or airport management of which three (3) years involved overseeing a team of management, and/or airport management professionals, or any equivalent combination of education, training, and/or experience.
Graduation from an accredited four-year college or university with a major in business or public administration, real estate, finance, architecture, construction management, or a closely related field.
Licenses, Certificates, and Special Requirements :

Maintain a valid driver’s license and the ability to maintain insurability under the Authority’s vehicle insurance policy.
Successful completion of a fingerprint-based background investigation, training, and testing required for employment and operation of Authority and San Diego County physical security, surveillance, radio and telecommunications equipment.
Preferred Licenses; Certificates; Special Requirements:

Designation as an Accredited Airport Executive (AAE) or Certified Member (CM), International Airport Professional (IAP), Project Management Professional (PMP), Certified Public Accountant (CPA), Juris Doctor (J.D.)
**Don’t meet every requirement? That’s okay. At San Diego International Airport, we value your unique experience and your willingness to learn. Some roles require specific qualifications or degrees, but others don’t—and we’re always open to individuals committed to growth and excellence. If this sounds like you, we encourage you to apply. And if it’s not the right fit, we’ll keep you in mind for future opportunities. We may have the perfect spot for you to land.

 

EEO Statement

It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.

Physical & Mental Demands

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. If you need any form of accommodation during the recruitment process, please inform the Talent Acquisition Partner (Recruiter).

Under California Government Code Sections 3100 – 3109, public employees are designated disaster service workers. The term “public employees” includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as they may be assigned to them by their employer or law.

 

 

 

About the Job:

The Finance & Airline Relations department is looking for an Associate Asset Manager with a keen eye for detail and a curiosity for how airport operations, real estate, and agreements intersect to support the business of aviation. This role helps administer the Airport Authority’s real estate agreements with airlines’ related tenants, ensuring those agreements accurately reflect how space is used across the airport and deliver the value they were designed to generate.

Working alongside Asset Managers, the Associate Asset Manager supports agreement administration, monitors lease compliance, coordinates tenant improvement projects, and maintains strong working relationships with tenants. The role collaborates closely with internal teams across the Authority to help ensure that operational needs, financial terms, and tenant agreements remain aligned.

The ideal candidate will bring strong relationship-building skills, attention to detail, and an interest in understanding how operational realities and financial terms connect. They are comfortable reviewing agreements, asking thoughtful questions, and working collaboratively to resolve issues and keep projects moving forward.

At San Diego International Airport, space is one of our most valuable resources. This role offers a unique opportunity to gain insight into how airport property, airline relationships, and revenue generation work together while developing the skills needed to support negotiations and manage complex agreements that help shape the future of the airport.

What You’ll Do:

• Real Estate Agreement Administration: Support the administration of airport real estate agreements by researching terms, preparing documentation, and helping ensure agreements align with Authority policies and program requirements.
• Tenant Account Management: Serve as the primary point of contact for assigned airline and tenant accounts, ensuring compliance with agreement terms including financial obligations, reporting requirements, and operational standards.
• Lease Compliance & Space Oversight: Monitor tenant spaces and conduct inspections to ensure leased areas are used in accordance with agreement terms and Authority policies.
• Tenant Improvement Coordination: Review and coordinate routine tenant improvement projects to ensure alignment with lease provisions, operational needs, and airport standards.
•  Negotiation & Transaction Support: Assist Asset Managers with real estate negotiations, transactions, and Requests for Proposals (RFPs); help prepare and administer routine airport-related agreements.
• Tenant & Internal Coordination: Act as a liaison between tenants and internal stakeholders to support projects, resolve operational issues, and maintain alignment across departments.
• Issue Resolution: Investigate and support resolution of tenant or public concerns related to leased spaces, agreements, or operational matters.
• Operational & Asset Efficiency: Understands how tenant agreements, operational space usage, and billing systems intersect to identify opportunities to improve asset utilization, tenant services, and operational efficiency.

The Experience You Need to Have**:

• Three years of progressively responsible professional business experience, at least two years of which involve commercial or industrial asset management, property management, and/ or real estate development, or any equivalent combination of education, training, and/or experience.
• Graduation from an accredited four year college or university in business or public adminis­tration, finance, real estate, or a closely related field.

Preferred Education, Certification, and Licenses:

• Advanced degree such as a Master’s degree in business, public administration, finance, real estate, or a Juris Doctor (JD).
• Designation as a Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or Airport Certified Employee (ACE).

Learn more and apply at san.org/careers

The hiring salary for Associate Asset Manager is $95,109-$101,767. The full pay range for Associate Asset Manager is $73,161-$117,057.