Airports play an essential role in the passenger journey. As airport operators, service providers and industry experts, how can we craft customer experiences and volunteer/ambassador programs that deliver five star service? Join ACI-NA and AAAE at the Airport Customer Experience Symposium, March 4-7, 2019 in Chicago, to explore best practices and emerging trends in airport CX. The Symposium will offer an informative and exciting program that highlights all facets of the airport customer experience and volunteer/ambassador programs.

Who Should Attend

Any professional interested in learning about aviation trends or meeting industry leaders, including:

  • Airport concessions professionals
  • Airport customer service professionals
  • Airport directors
  • Airport operations professionals
  • Airport public affairs professionals
  • Marketing directors
  • Passenger services professionals

Host Airport

Online registration is now closed. On-site registration will be available. 

Hotel Information

The Loews Chicago Hotel

455 North Park Drive
Chicago, IL 60611

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