Crowd listening to a speaker at ACI-NA’s 2017 Annual Conference

Cheers to 70 Years: The Best Is Yet to Come

By: Kevin M. Burke, President and CEO, ACI-NA

2018 represents a great milestone for Airports Council International-North America as we celebrate our seventieth anniversary as the Voice of Airports in North America. Anniversaries like this provide a great opportunity to reflect on our past, celebrate our present and look ahead to the future.

As you know, air travel – and the world – has transformed immensely over the last seventy years. And our industry’s evolution along with it hasn’t always been easy or certain. That’s one of the chief reasons ACI-NA exists.

Then in a post-war world with a growing economy, air travel was increasingly accessible to the masses. As we entered the golden age of travel, airports faced many of the same challenges we see today, including burdensome government regulation, infrastructure and investment needs, and airline decision making.

Realizing that there was power in the collective, nineteen founding members convened in New York in 1948 to establish a body that would bring airports together in addressing the challenges and issues of an evolving aviation industry.  From there, our journey took off as the Airport Operators Council.

Looking back, this industry has overcome significant hardships and setbacks. From economic ebbs and flows to airline industry deregulation and airline consolidation to the September 11, 2001 attacks, this industry has always had to be nimble and responsive to the challenge of the day.

Your association has had to be nimble too. In the past seventy years, our name has changed from Airport Operators Council to Airport Operators Council International, and now to Airports Council International-North America in an effort to make room for our ever growing U.S. and Canadian membership and global connections.

While the issues of the past may sound familiar today, so much has changed. Today, airports operate more as businesses than they ever have before.  They are becoming cities unto themselves.

The current landscape presents many unique challenges that require solutions. Today’s airports are not your father or grandfather’s airport. We are seeing a change in the way technology affects air transportation across the world.

Meeting the demands of passenger and cargo growth has never been more important. Our airports must have the ability to modernize as they seek to accommodate rapid growth in passenger and cargo traffic. In the United States alone, airports need nearly $100 billion in infrastructure upgrades and maintenance in order to remain competitive with airports across the globe.

Solving today’s challenges are essential in order to lay the foundation for the future. As such, airports around the world are actively working to enhance competition, create efficiencies through technology, and improve the passenger experience.

There used to be more than thirty airlines that no longer exist because of airline consolidation. The future of the airport industry is at stake without an economic climate that fosters airline competition and choice.

Competition has many benefits in our industry, which can be enhanced through more air service routes and more airline choices. In order to ensure communities in North America remain connected to the global marketplace, we are actively working to make certain our industry – airports and airlines – are as competitive as they can be. Our work in this important area will only grow in the years ahead.

Technology will also be a large part of an overall improved and seamless passenger experience. Today, easiness is synonymous with technology. What new technologies can we use to our benefit? Biometrics is speeding up the boarding process for certain flights, and in a just a few years, all flights may be boarded with the scan of a face.

It’s clear that we must focus on enhancing the passenger experience for a successful future. But these challenges are too big for anyone to handle alone. And that’s where your association comes in.

Members always tell me the real value of ACI-NA comes through our ability to advance airport priorities in Washington and Ottawa, provide essential industry intelligence by keeping the pulse of the issues impacting airport operations, and foster industry collaboration by creating a forum to develop and exchange best practices.  The rich history of advocating for policies and services that strengthen airports will continue as we reflect on our accomplishments and look beyond the horizon.

ACI-NA is only as strong as its members and their active engagement. Our team is proud of the members we serve because of the profound and positive impact they have on local communities across North America. Thank you for your leadership.

Today, as we celebrate our seventieth year with a strong membership and transnational – even global with the establishment of ACI World in 1992 – reach, we recognize that there are obstacles still to overcome. We’re not done yet. We’re just getting started.

Here’s to the next seventy years.

Meet the Member: Rep. Jeff Denham

ACI-NA President and CEO Kevin M. Burke recently caught up with Rep. Jeff Denham, a member of the House Transportation and Infrastructure Committee, to talk about prospects for an infrastructure bill in Congress.

ACI-NA Celebrates 2018 Infrastructure Week at TPA

Infrastructure Week, a week-long celebration of the vast network that supports – and moves – the U.S. economy, is taking place this week. ACI-NA’s Airport Infrastructure Needs Study details that U.S. airports have nearly $100 billion in infrastructure needs through 2021 to accommodate growth in passenger and cargo activity, rehabilitate existing facilities and support aircraft innovation.

For Infrastructure Week 2018, Tampa International Airport hosted ACI-NA and Building America’s Future (BAF) along with members of the Tampa Congressional delegation for an event focused on the need for airport infrastructure investment. This video highlights the lawmakers and industry leaders who called for robust infrastructure investment during the event.

IDENT

The CBP has determined that facial recognition biometric exit technology is a viable solution to managing the entrance and exit of travelers coming through U.S. airports. The technology is provided by the Department of Homeland Security through its office of Biometric Identity Management (OBIM). The system, dubbed IDENT, currently processes some 300,000 biometric transactions each day. The pilot programs launched at some airports over the past year will allow the CBP to determine how well it works with various flights, airports, lighting conditions and internal IT configurations and whether it is flexible, reliable and easy for travelers to use.

Chicago O’Hare International Airport

The technology is being used for unspecified select flights from Chicago since July 2017.

George Bush Intercontinental Airport

Testing on facial recognition technology started in June 2017 on a single daily flight between the United States and Tokyo.

Hartfield-Jackson Atlanta International Airport

Initial airport testing of facial biometrics began in Atlanta in June 2016 to determine how well the technology would work with existing IT systems.

William P. Hobby Airport

The technology was unveiled in August 2017 for use on select flights from the airport.

John F. Kennedy International Airport

A 30-day testing program began in October 2017 using the technology at an unspecified TSA security checkpoint.

Los Angeles World Airports

Three self-service biometric boarding gates use facial recognition technology to get passengers on board international British Airways flights at LAX.

McCarran International Airport

The technology was deployed in August 2017 for a single daily flight from the US to Guadalajara, Mex.

Miami International Airport

The technology started being tested on an unspecified flight from Miami in October 2017.

Washington Dulles International Airport

In June 2017, the airport introduced facial recognition biometric exit technology for a daily flight from the United States to Dubai.

IATA Eyes a Future with One ID

Imagine a day when a passenger could present a single form of ID that would ensure a smooth path through the airport at the very start of his or her journey through the boarding process.

That’s exactly what International Air Transport Association (IATA) has in mind with its concept, ONE ID that would enable a secure, seamless and “frictionless” process allowing them to walk through the airport “without breaking stride.”

IATA confirmed through its 2017 Global Passenger survey that passengers want more automation of airport processes. They would like a single identity token that would be used through all processes, real time information sent to the personal devices and more efficient security without removing or unpacking personal items. Some 82 percent said they would like to be able to use a digital passport on their smart phones for as many travel activities as possible. To meet such a goal, there will have to be close collaboration between various industry and government stakeholders for a solution that applies horizontally across the end to end passenger experience, according to IATA’s Guido Peetermans, Head of Passenger Security. “All stakeholders will benefit from a coordinated approach through improved productivity, increased capacity and cost savings as well as improvements in border, aviation and airport infrastructure security.”

Peetersmans noted that ONE ID does not favor one particular form of biometrics. “While facial recognition may be the most pragmatic choice in many environments, other jurisdictions or stakeholders may prefer other biometrics such as fingerprint or iris for technical, operational or cultural reasons.”

A major barrier to implementing a collaborative identity management solution is to establish trust and collaboration between stakeholders, Peetermans said. “Today, individual stakeholders take steps to ensure their own obligations are met, but with little or no coordination between them. We will need to break these silos and get stakeholders to collaborate towards a solution that would apply horizontally across the whole process.”

Peetermans said that an upfront investment in the new technology required for biometric recognition is required but it is increasingly mature and moving forward at a rapid pace.

“We don’t believe that the installation and integration of the technology components are going to be the bottleneck as is evidenced by various pilot projects that are underway at leading airports around the globe.”