Job Opportunity: Senior Management Assistant Signage and Wayfinding (1844)- Signage and Wayfinding – SFO

Annual Salary Compensation: $111,930.00 – $136,058.00

Link to Apply: Senior Management Assistant Signage and Wayfinding (1844)- Signage and Wayfinding – SFO

Are you ready to work on something people depend on every single day? This Senior Signage and Wayfinding Management Assistant role at San Francisco International Airport (SFO) puts you at the center of the passenger experience.

Airports don’t run on planes alone—they run on clarity. At SFO, signage and wayfinding are critical to moving millions of travelers smoothly from curb to gate every single day. When it’s done right, most people never think about it—but it’s essential to safety, accessibility, and the overall passenger experience. Apply now and help shape how the world moves through SFO.

Under the direction of the Signage and Wayfinding Manager, the Senior Management Assistant provides dedicated oversight and coordination for the Airport’s Signage and Wayfinding program, ensuring that contracts, projects, and operational requests are effectively managed and aligned with organizational goals. The role supports continuity of operations by overseeing contract expenditures, coordinating cross-departmental efforts, and managing day-to-day signage and wayfinding activities, particularly during periods of high project volume or in the absence of the Signage and Wayfinding Manager. This position ensures timely delivery, fiscal accountability, and consistent implementation of signage and wayfinding standards across the Airport.

The essential functions of this classification include, but are not limited to, the following:

1. Coordinate planning and work functions with Airport departments and contractors to meet established goals, maximize use of staff and resources, and respond to requests for new or modified signage and maps.
2. Support management of the Signage & Wayfinding Digital Asset Management Platform.
3. Evaluate site conditions and conduct site walks to assess signage and wayfinding conditions, identify visibility, placement and verify compliance with standards.
4. Review and assess requests for new and existing signage and mapping.
5. Conduct research and reporting activities, including identifying issues; consulting with departmental personnel and subject matter experts; evaluating documentation; conducting surveys and needs assessments; and preparing reports for management or administrative review.
6. Participate in and represent the Signage & Wayfinding section at meetings with Airport departments and contractors.
7. Lead bi-weekly Signage & Wayfinding meetings to discuss current and upcoming projects.
8. Monitor budgets, review invoices, and track contract expenditures related to Signage & Wayfinding contracts.
9. Perform other job-related duties consistent with the Senior Management Assistant (1844) classification.

How to Qualify

Education: Possession of a Baccalaureate Degree from an accredited college or university;
AND

Experience: Three (3) years of full-time equivalent experience performing professional-level administrative duties in functional areas such as: program/office/operations management, budget development and/or administration, development and administration of contractual agreements and/or grants, or other closely related functional areas.

Substitution:

Additional qualifying experience in program/office/operations management, budget development and/or administration, or contract/grant administration may substitute for the required education on a year-for-year basis. One (1) year (2000 hours) of additional qualifying experience will be considered equivalent to thirty (30) semester units or forty-five (45) quarter units.

Verification of Education and Experience

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

What else should I know?

Desirable Qualifications:

Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred to for hiring.

• Two (2) years full-time equivalent experience assisting in the management of a signage and wayfinding program at an airport, hospital, large event venue or similar.
• One (1) year full-time equivalent experience managing and administering a computerized platform and/or web application for signage design, asset inventory, and signage location in a map-based visual database.
• One (1) year full-time equivalent experience coordinating and managing projects, developing surveys and needs assessment related to signage and wayfinding.
• Excellent computer, written and oral communication skills.
• Organized and detailed oriented.
• Ability to work effectively with managers, co-workers, contractors, and other personnel; and ability to identify issues and problem solve.
• Experience monitoring budget, reviewing invoices, and tracking expenditures.
• Excellent analytical and reporting skills.