Keeping San Francisco International Airport (SFO) moving takes more than technology — it takes strategy, foresight, and collaboration. At the heart of this effort is our Airport Integrated Operations Center (AIOC) — the 24/7 nerve center that ensures smooth, safe, and guest-first operations across SFO.

We’re looking for an AIOC Process Development & Impact Coordinator, who will lead the development of the AIOC’s operational framework through process development, while also serving as the central resource for monitoring and mitigating operational impacts. The AIOC Process Development & Impact Coordinator will design, document, and implement standard operating procedures, workflows, and best practices; assess current practices to identify improvement opportunities; and integrate innovative solutions that improve efficiency, strengthen communication, and enhance operational readiness.

The AIOC Process Development & Impact Coordinator will also maintain awareness of all projects, major events, and activities that may impact airport operations, working proactively with internal and external stakeholders to evaluate potential impacts and develop mitigation strategies. This includes tracking and analyzing performance metrics, overseeing the development of training materials and technical documentation, and ensuring that process improvements are consistently applied across all shifts. This role bridges the functions of process improvement and impact forecasting to ensure both operational continuity and long-term efficiency gains for the AIOC.

Apply now and elevate your career in a dynamic, fast-paced environment: https://careers.sf.gov/l?go=5ByAJEYQ

Essential functions and duties include:

– Lead the design, documentation, and maintenance of standardized operating procedures (SOPs), workflows, and process maps for AIOC operations.
– Conduct gap analyses and workflow assessments to identify inefficiencies, redundancies, and improvement opportunities.
– Partner with cross-functional teams to pilot and implement innovative solutions aligned with operational goals and guest service standards.
– Support overall tracking of projects and assist with shutdown notifications and communications to affected stakeholders.
– Monitor the performance of implemented improvements, track key performance indicators (KPIs), and prepare regular reports for AIOC and SFO leadership.
– Coordinate with SFO ITT to ensure data availability and system integration that supports efficient process execution.
– Develop training programs, job aids, and instructional materials in partnership with the AIOC Training Coordinator to ensure consistent process application across all shifts.
– Maintain real-time and long-range awareness of all planned and unplanned activities, including construction projects, airline operational changes, and special events, to assess their potential impact on airport operations.
– Serve as the primary point of deconfliction for operational impacts, ensuring timely and coordinated responses across AIOC teams.
– Collaborate with project leads, liaisons, and stakeholders to analyze project scope, logistics, and complexity, recommending strategies that protect KPIs and minimize disruptions.
– Partner with Forecasting & Capacity Planning to interpret passenger flow data, traffic patterns, and flight schedules for proactive operational planning.
– Provide daily and periodic operational outlooks to AIOC management, identifying areas of potential impact and recommended mitigations.
– Foster strong working relationships with internal departments, airlines, contractors, and external partners to facilitate seamless coordination.
– Deliver timely, actionable communication on operational impacts, process changes, and mitigation strategies through verbal briefings, written reports, and shared information systems.
– Apply graphical applications models using advanced analytical tools (e.g., Power BI, Tableau, Microsoft SQL, etc.).
– Promote a culture of proactive planning, continuous improvement, and shared accountability for operational performance.
– Perform other functions outlined in the 1824 – Principal Administrative Analyst job classification.

How to Qualify

Education: Possession of a Baccalaureate Degree from an accredited college or university, AND

Experience: Five(5) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution:

Experience Substitution: Possession of a graduate degree (Master’s degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualification:

– Operations-oriented mindset with experience leading and contributing to complex airport operational and process improvement projects that enhance efficiency, guests’ experience, and overall airport performance.
– Ability to work effectively, professionally, and courteously with individuals in multiple roles, in high-pressure environments, including during emergencies.
– Strong conceptual, analytical, and creative problem-solving skills, including gathering and interpreting data, identifying effective solutions, and communicating them clearly to diverse audiences.
– Ability to holistically evaluate operational responses, plans, and procedures to identify and implement innovative processes, technology, and communication solutions.
– Proficiency in data collection, analysis, and visualization using tools such as Power BI, Tableau, and Microsoft SQL, with the ability to translate insights into actionable operational improvements.
– Knowledge of business process management, process modeling, and continuous improvement principles (Lean, Six Sigma Green Belt and/or Black Belt).
– Strong understanding of medium to large airport operations, including specific knowledge of SFO’s operational characteristics, stakeholder environment, and the broader impacts of operational decisions on the global aviation ecosystem.
– Understanding of change management principles and the ability to implement change using collaborative, inclusive, and well-structured approaches.