SALARY

$22.39 – $23.04 Hourly
$1,791.20 – $1,843.20 Biweekly
$3,880.93 – $3,993.60 Monthly
$46,571.20 – $47,923.20 Annually

Position Summary
Assist in ensuring the public safety of the Albuquerque International Sunport by monitoring the airport security
systems; operate a multi-line, multi function touch screen telephone system; respond to noti􀀁cations of aircraft
incidents/accidents, security incidents, criminal activities and mechanical/janitorial problems and dispatch to
appropriate police, operations or maintenance personnel.
This is a safety sensitive position subject to random drug/alcohol testing.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job
classi􀀁cation. Job Descriptions are not intended to re􀀂ect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include, but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.
1. Monitor the airport’s crash, 􀀁re and rescue network and dispatch operations and police personnel in response to
aircraft mishaps.
2. Operate a multi-line, multi function touch screen telephone system interfacing numerous telephone lines, several
radio frequencies and a terminal-wide public address system.
3. Monitor the airport’s security systems (CCTV and alarms) and dispatch police personnel to resolve security
incidents/alarms, criminal activities and emergency medical situations. Record video tapes regarding security
issues.
4. Maintain a complete record of all police activities using the airport’s computer aided dispatching program. Relay
police and other emergency calls/information to the police sergeants for dispatch of police of􀀁cers.
5. Receive and process police of􀀁cer requests for National Crime Information Center (NCIC) and New Mexico Law
Enforcement, Telecommunications System (NMLETS) computer inquiries.
6. Update 􀀃ight information as received from airlines for various changes in scheduled 􀀃ights; make necessary
changes to the Flight Information Display System and Baggage Information Display System.
7. Monitor matrix security alarm system to determine the nature, location and priority of alarms and relay this critical
information to Law Enforcement and/or Terminal and Air􀀁eld Maintenance for resolution.
8. Operate computerized paging system for locating and paging passengers and employees; relay information
regarding Air􀀁eld operations including closures and emergencies to Airport tenants and employees.
9. Control manual access to remote gates and doors; maintain control of keys to non-secure areas for authorized
personnel.
10. Receive, catalog, tag and log items turned in to lost and found. Control items for the required 90-day hold period
and dispose according to city Ordinance.
11. Receive incoming telephone calls; respond to public inquiries in a courteous manner; provide information within the
area of assignment; resolve complaints in an ef􀀁cient and timely manner.
12. Relay pertinent information received regarding incidents/accidents at the airport to members of the supervisory/
senior staff, receive calls regarding maintenance issues and submit applicable work orders to maintenance staff as
necessary.
13. Operate a variety of communication systems; access and transmit information from computer systems as needed.

SUPPLEMENTAL FUNCTIONS:
1. Ensure adherence to safe work practices and procedures.
2. Perform related duties and responsibilities as required.

Minimum Education, Experience And Additional Requirements
Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

High school diploma or GED supplemented by thirty (30) credit hours of college level course work in general
studies; and
Three (3) years of experience in any of the following areas:
• radio operations
• computer operations
• switchboard operations
• data entry
One (1) year of processing public service calls is preferred.

ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver’s License, or the ability to obtain by date of hire.
Possession of a valid City Operator’s Permit (COP) within 6 months from date of hire.
Must pass Drug Test, Hearing Test and Background check.
Possession of a NCIC Certi􀀁cation within one (1) year from date of hire.
Possession of a New Mexico Department of Public Safety Telecommunicator Certi􀀁cation within one (1) year from date
of hire.
Must be able to successfully qualify for and maintain a Sunport Access Control Card as determined by the criteria set
forth by the policies and guidelines of the Aviation Department and the Transportation Security Administration (TSA).

Working Conditions
Environmental:
Operations center environment; exposure to computer screens; work in con􀀁ned spaces.
Physical:
Essential and supplemental functions may require sitting for prolonged periods; extensive use of computer keyboard,
mouse and monitor.