We Hope to See You in Arlington!
ACI-NA’s Business of Airports Conference is the industry’s forum to help airports and stakeholders better understand the evolving airport business model. Join us June 23 – 25, 2025 in Arlington, TX and take a deep dive into concessions management, financial management, workforce planning, supplier diversity and management, and new trends in aeronautical and non-aeronautical revenue.
Who Should Attend
Any professional interested in learning about aviation trends or meeting industry leaders, including:
- Airport Directors
- Finance Professionals
- Property and Commercial Management Professionals
- Concessions Professionals
- Human Resources Professionals
- Customer Service Professionals
- Workforce Development Professionals
Registration Information
Online registration is now open. Please click the link above to register.
ACI-NA Member:
Early-Bird Registration
(Until May 16)
$1,100
Regular Registration
(After May 16)
$1,350
ACI-NA Non-Member:
Early-Bird Registration
(Until May 16)
$1,550
Regular Registration
(After May 16)
$1,800
U.S./Canadian Federal Gov’t:
Early-Bird Registration
(Until May 16)
$650
Regular Registration
(After May 16)
$650
Cancellation Policy: Cancellations must be sent to meetings@airportscouncil.org no later than May 16, 2025. Registration fees are refundable but subject to a $100 administrative fee. Refunds will be credited back to the original payment method within 14 business days. No refunds or credits will be given for cancellations received after May 16, 2025.
Hotel Information
Loews Arlington Hotel
888 Nolan Ryan Expressway
Arlington, Texas 76011
ACI-NA has reserved rooms at the Loews Arlington Hotel. The discounted hotel rate for the traditional room type is $213 USD for single/double occupancy per night plus applicable taxes. Other category/view room types are available at a higher rate.
The last day to reserve your room at the discounted rate is Friday, May 30, 2025. Rooms may sell out at the discounted rate before the booking deadline. We encourage you to reserve your room early.
Guarantee & Cancellation Policy: All reservations will be guaranteed for the first night’s room and tax. Cancellations made prior to 24 hours of arrival will not be charged.
The agenda is available below. Please keep checking back for updates.
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Become a Sponsor
Sponsorship opportunities are available for the 2025 Business of Airports Conference. The deadline to secure sponsorship is Friday, May 23, 2025.
Please contact Karynna Baresel at sponsorship@airportscouncil.org for additional details.
Meet Your Keynote Speakers
Shawn Kanungo
Former Innovation Expert for Deloitte
Disruption Strategist, Bestselling Author
As a globally recognized innovation strategist and bestselling author, Shawn Kanungo works at the intersection of creativity, business, and technology. He spent 12 years at Deloitte working closely with leaders to help them better plan for the opportunities associated with disruptive innovation. In his high energy keynotes, Kanungo draws on his extensive experience to provide audiences with an optimistic roadmap for the future; one that embraces unexpected approaches to innovation to remain competitive and relevant.
Since leaving Deloitte, Kanungo has worked with hundreds of organizations on their journey to digital transformation. He’s led complex projects incorporating artificial intelligence, cloud technologies, behavioral economics, Web3, and more. Today, Kanungo is a Partner with Queen & Rook, where he advises leading organizations and executives on disruptive trends and invests in early-stage ventures.
Kanungo is the first innovation expert to have a streaming special, released on Apple TV and Prime Video in August 2023. It complements and shares the name of his bestselling debut book, The Bold Ones, a playbook for individuals to become bolder and push their careers and organizations forward. It has been touted as one of McKinsey’s top decision-making books for leaders. Kanungo’s work has also been featured in the Globe and Mail, The Guardian, CBC, and CTV.
A prolific content creator, Kanungo’s content on innovation has garnered millions of views across LinkedIn, TikTok, YouTube, and Facebook. He’s been recognized by Edify magazine as one of their “Top 40 Under 40” and was called the “best virtual keynote speaker I’ve ever seen” by Forbes in 2021.
Bob Jordan
President, CEO, & Vice Chairman of the Board of Directors
Southwest Airlines
Bob Jordan is a 36-year Southwest® veteran, who began his career as a programmer in Technology. Since that time, Bob has held 15 different positions at Southwest, including leadership roles in Finance, Planning, Procurement, Fuel, Facilities, Technology, Corporate Strategy, and has served Southwest’s Chief Commercial Officer.
During his tenure at Southwest, the airline has grown from a regional presence with around 7,000 People and 90 airplanes to a beloved national brand. Bob has been responsible for the delivery of many key Company initiatives, including the implementation of Southwest’s current ordinal boarding process, spearheading the significant upgrade, modernization, and re-platforming of Southwest’s e-commerce platform, revamping the Rapid Rewards® loyalty program, leading the comprehensive “Heart” brand refresh, and implementing a new reservations system that was favorably received by Customers. Bob was also instrumental in leading the introduction of many of Southwest’s current significant ancillaries, such as EarlyBird Check-In®, Business Select®, and Upgraded Boarding, which had instant value creation.
Bob also played a critical role in Southwest’s acquisition of AirTran Airways, and served as President of AirTran during the integration, a strategic move that expanded Southwest’s significant domestic and international network. He led the creation of the Company’s first commercial organization, which brought together Marketing, Network Planning, and Revenue Management for the first time in Southwest’s history.
Directly prior to assuming the CEO role in February 2022, Bob served as Southwest Airlines’ Executive Vice President of Corporate Services, where he oversaw Companywide hiring, personal and professional training and development opportunities for every Southwest Employee, fostering Southwest’s renowned Culture through a period of intense growth and change, and all internal and external communication. During the global pandemic, Bob led Company efforts around voluntary retirement and leave programs that were critical to avoiding pay cuts, layoffs, and furloughs—maintaining Southwest’s record of never having a single layoff in the airline’s history. Bob is a passionate advocate of “The Southwest Way,” which refers to the Company’s core values and People-centric Culture.
Today, as CEO, Bob is leading the implementation of the “Southwest. Even Better.” transformational plan, designed to meet evolving Customer preferences with more choices and greater comfort and deliver increased revenue opportunities. This includes assigned and premium seating, an updated boarding process, the continuation of two free checked bags for all Customers, enhancements to the airline’s Rapid Rewards program, redeye flying routes, global airline partnerships, and a new vacations product, Getaways by SouthwestTM.