We Hope to See You in Halifax!
Airports are the gateway to unforgettable journeys, and you are the gatekeeper to unparalleled customer experiences.
Join ACI-NA and AAAE at the Airport Customer Experience Symposium in Halifax, Nova Scotia (Canada) from March 3-5, to elevate your strategies and dive into the world of five-star service.
This isn’t just any symposium; it’s a dynamic gathering of airport customer experience and volunteer/ambassador program managers designed to explore best practices and emerging trends.
Our program will spotlight every aspect of the airport customer experience and the magic of volunteer/ambassador programs. Get inspired, network with the brightest minds and your favorite industry friends and discover the secrets to taking customer satisfaction to new heights.
Who Should Attend
Any professional interested in learning about aviation trends or meeting industry leaders, including:
- Airport concessions professionals
- Airport customer experience professionals
- Airport directors
- Airport operations professionals
- Airport public affairs professionals
- Marketing directors
- Volunteer program managers
- Passenger services professionals
Registration Information
Online registration is now open. Please click the link above to register.
ACI-NA/AAAE Member:
Early-Bird Registration
(Until January 24)
$950
Regular Registration
(After January 24)
$1,150
Non-Member:
Early-Bird Registration
(Until January 24)
$1,350
Regular Registration
(After January 24)
$1,550
Cancellation Policy: Cancellations must be sent to meetings@airportscouncil.org no later than January 24, 2025. Registration fees are refundable but subject to a $100 administrative fee. Refunds will be credited back to the original payment method within 14 business days. No refunds or credits will be given for cancellations received after January 24, 2025.
Hotel Information
Halifax Marriott Harbourfront Hotel
1919 Upper Water Street
Halifax, Nova Scotia, Canada, B3J 3J5
ACI-NA has reserved rooms at the Halifax Marriott Harbourfront Hotel. The discounted hotel rate for the traditional room type is $249 CAD for single/double occupancy per night plus applicable taxes. Other category/view room types are available at a higher rate.
The last day to reserve your room at the discounted rate is Wednesday, February 12, 2025. Rooms may sell out at the discounted rate before the booking deadline. We encourage you to reserve your room early.
Guarantee & Cancellation Policy: All reservations will be guaranteed for the first night’s room and tax. Cancellations made prior to 72 hours of arrival will not be charged.
The schedule at a glance is now available. Please keep checking back for updates.
Make a Lasting Impression by Sponsoring & Exhibiting!
The Airport Customer Experience Symposium is the most vibrant and engaging networking opportunity of the year for airport CX and volunteer/ambassador program professionals, partners, and service providers. By sponsoring the 2025 Symposium, you will reinforce brand loyalty and show current and potential clients that your company is committed to customer experience in the aviation industry.
Events are sold on a first-come, first-served basis. Tabletop exhibits are included as a sponsorship benefit and will not be sold as a standalone opportunity until all sponsored events and items are sold, and will only be sold if space is still available.
Keynote Speaker
Stephanie Cadieux
In May 2022, Stephanie Cadieux was appointed to a four-year term as Canada’s first Chief Accessibility Officer (CAO). Before her appointment, she was a member of the Legislative Assembly of British Columbia for 13 years, from 2009 to 2022.
She is a member of the disability community and has used a wheelchair since the age of 18. Her lived experience gives her a deep understanding of the unnecessary barriers faced by people with disabilities and the cost of these barriers to our collective wellbeing.
Throughout her career, she has been a tireless advocate for increased accessibility.
She is a firm believer that as a society, we can no longer afford to accommodate inaccessibility and must challenge outdated mindsets and unconscious bias at every opportunity.
Thank You to Our Host Airport
