We Hope to See You in Halifax!
Airports are the gateway to unforgettable journeys, and you are the gatekeeper to unparalleled customer experiences.
Join ACI-NA and AAAE at the Airport Customer Experience Symposium in Halifax, Nova Scotia (Canada) from March 3-5, to elevate your strategies and dive into the world of five-star service.
This isn’t just any symposium; it’s a dynamic gathering of airport customer experience and volunteer/ambassador program managers designed to explore best practices and emerging trends.
Our program will spotlight every aspect of the airport customer experience and the magic of volunteer/ambassador programs. Get inspired, network with the brightest minds and your favorite industry friends and discover the secrets to taking customer satisfaction to new heights.
Who Should Attend
Any professional interested in learning about aviation trends or meeting industry leaders, including:
- Airport concessions professionals
- Airport customer experience professionals
- Airport directors
- Airport operations professionals
- Airport public affairs professionals
- Marketing directors
- Volunteer program managers
- Passenger services professionals
Registration Information
Online registration is now open. Please click the link above to register.
ACI-NA/AAAE Member:
Early-Bird Registration
(Until January 24)
$950
Regular Registration
(After January 24)
$1,150
Non-Member:
Early-Bird Registration
(Until January 24)
$1,350
Regular Registration
(After January 24)
$1,550
Cancellation Policy: Cancellations must be sent to meetings@airportscouncil.org no later than January 24, 2025. Registration fees are refundable but subject to a $100 administrative fee. Refunds will be credited back to the original payment method within 14 business days. No refunds or credits will be given for cancellations received after January 24, 2025.
Hotel Information
Halifax Marriott Harbourfront Hotel
1919 Upper Water Street
Halifax, Nova Scotia, Canada, B3J 3J5
ACI-NA has reserved rooms at the Halifax Marriott Harbourfront Hotel. The discounted hotel rate for the traditional room type is $249 CAD for single/double occupancy per night plus applicable taxes. Other category/view room types are available at a higher rate.
The last day to reserve your room at the discounted rate is Wednesday, February 12, 2025. Rooms may sell out at the discounted rate before the booking deadline. We encourage you to reserve your room early.
Guarantee & Cancellation Policy: All reservations will be guaranteed for the first night’s room and tax. Cancellations made prior to 72 hours of arrival will not be charged.
The schedule at a glance is now available. Please keep checking back for updates.
Keynote Speaker
Tareq Hadhad
CEO & Founder, Peace by Chocolate
Founder of Peace on Earth Society
Tareq Hadhad is telling his story. He was a Syrian refugee and now living his new life with his entrepreneurial family on Canada’s east coast. He is the founder and CEO of Peace by Chocolate.
Passionate about peace and entrepreneurship, his family relaunched the family business to recreate the chocolates they exported across the Middle East and their story turned into an international inspiring phenomenon.
Tareq has done over 1000 interviews with news teams across the globe and is a keynote speaker who talks about his family’s compelling story, the positive impact of Syrian newcomers and the spirit of entrepreneurship.
Most recently, he was recognized as one of the Top 50 CEOs in Atlantic Canada by Atlantic Business Magazine.
Make a Lasting Impression by Sponsoring & Exhibiting!
The Airport Customer Experience Symposium is the most vibrant and engaging networking opportunity of the year for airport CX and volunteer/ambassador program professionals, partners, and service providers. By sponsoring the 2025 Symposium, you will reinforce brand loyalty and show current and potential clients that your company is committed to customer experience in the aviation industry.
Events are sold on a first-come, first-served basis. Tabletop exhibits are included as a sponsorship benefit and will not be sold as a standalone opportunity until all sponsored events and items are sold, and will only be sold if space is still available.
Thank You to Our Host Airport
