We Hope to See You in Miami!

The 2024 ACI-NA Business of Airports Conference is the industry’s forum to help airports and stakeholders better understand the evolving airport business model.  Join us and take a deep dive into concessions management, financial management, workforce planning, and new trends in aeronautical and non-aeronautical revenue.

Who Should Attend

Any professional interested in learning about aviation trends or meeting industry leaders, including:

  • Airport Directors
  • Finance Professionals
  • Property and Commercial Management Professionals
  • Concessions Professionals
  • Human Resources Professionals
  • Customer Service Professionals
  • Diversity and Inclusion Professionals

Registration Information

Online registration is now open. Please click the link above to register. 

ACI-NA Member: 

Early-Bird Registration
(Until May 3)

$1,100 USD

Regular Registration
(After May 3)

$1,350 USD


Early-Bird Registration
(Until May 3)

$1,550 USD

Regular Registration
(After May 3)

$1,800 USD

U.S./Canadian Federal Gov’t: 

Early-Bird Registration
(Until May 3)

$550 USD

Regular Registration
(After May 3)

$550 USD

Cancellation Policy: Cancellations must be sent to meetings@airportscouncil.org no later than May 3, 2024. Registration fees are refundable but subject to a $100 administrative fee. Refunds will be credited back to the original payment method within 14 business days. No refunds or credits will be given for cancellations received after May 3, 2024.

Due to popular demand, hotel rooms at the JW Marriott Miami Turnberry Resort and Spa are currently sold out at the ACI-NA discounted group rate. While there may be rooms available at the JW Marriott Miami Turnberry Resort and Spa, unfortunately, ACI-NA was unable to secure additional rooms at the discounted group rate.

If you have not secured a hotel reservation, ACI-NA has partnered with aRes Travel, a trusted third-party travel planner. You can search for available hotel options through their platform.

Please Note: Rates, deposits, and cancellation policies may vary when booking through aRes Travel, and guests are responsible for reviewing and understanding these policies. If you have any questions regarding hotel policies or payments made on the aRes website, please contact the aRes Reservation Center, or the hotel directly.

Hotel Information

JW Marriott Miami Turnberry Resort and Spa
19999 West Country Club Drive
Aventura, FL 33180
(305) 932-6200

ACI-NA has reserved rooms at the JW Marriott Miami Turnberry Resort and Spa. The discounted hotel rate for the traditional room type is $269 USD plus applicable taxes for single/double occupancy and a Resort Fee of $40 per room, per night, plus applicable taxes. Other category/view room types are available at a higher rate.

The last day to reserve your room at the discounted rate is Friday, May 17, 2024.

Rooms may sell out at the discounted rate before the booking deadline. We encourage you to reserve your room early.

Guarantee & Cancellation Policy: All reservations will be guaranteed for the first night’s room and tax. Cancellations made prior to 72 hours of arrival will not be charged.

The schedule at a glance is now available. Please keep checking back for updates.

Track Agendas

Become a Sponsor

Sponsorship opportunities are available for the 2024 Business of Airports Conference. The deadline to secure sponsorship is Friday, May 10. Please contact Karynna Baresel at sponsorship@airportscouncil.org for additional details.

Meet Your Keynote Speakers

Rocky Ozaki

AI and You. How and Why You Will Naturally Co-exist

Rocky is the Founder & CEO of the NoW of Work – a business transformation firm whose primary focus is helping leaders build future-proofed, resilient teams that are anchored on cultures of innovation and agility.

Rocky explores the future of workplace cultures in the context of artificial intelligence (AI) and machine learning (ML). He looks at how organizations can blend these technologies with human input to create the perfect balance of efficiency, productivity, and creativity. Rocky will demystify AI while providing specific use cases for how you, and the industry at large, should be leveraging it today. You’ll leave his session not only better understanding AI, but be excited to dive in (both personally and professionally) the very next day!

Rocky couples a decade of senior leadership roles in large organizations, with 10-years in start-up tech to form what he believes is the culture and operational DNA for all modern companies. Previously, Rocky held the role of Vice-President and Head of Corporate Innovation for the BC Tech Association and is a 3-time tech startup Founder.

Kristin Scroggin

Generation Them: Navigating a Multi-Generational Workforce

Embark on a journey with Generation “THEM,” a captivating exploration into the ‘WHY’ behind each American generation’s unique perspectives. Discover the key to fostering understanding, strengthening teamwork, and ensuring workplace cohesion. This presentation provides a solid grasp of generational norms. It emphasizes the critical need to attract and  retain top young talent for long-term sustainability, all while offering a light-hearted look at the quirks that make us uniquely human.

Meet Kristin Scroggin – A huge fan of Generational Diversity armed with a Communication Studies master’s degree from the University of Alabama and a bachelor’s from Montevallo in decoding GenZ slang and millennial emojis.  Kristin embarked on her research endeavors during her almost 20-year tenure as a professor at the University of Alabama in Huntsville before giving birth to her company, genWHY Communications in 2017.

Thank You to Our Sponsors