Airports play an essential role in the passenger journey. As airport operators, service providers and industry experts, how can we craft customer experiences and volunteer/ambassador programs that deliver five-star service?

Join ACI-NA and AAAE at the Airport Customer Experience Symposium, April 3 – 5 in Louisville, to explore best practices and emerging trends in airport CX.

The Symposium will offer an informative and exciting program that highlights all facets of the airport customer experience and volunteer/ambassador programs.

Who Should Attend

Any professional interested in learning about aviation trends or meeting industry leaders, including:

  • Airport concessions professionals
  • Airport customer experience professionals
  • Airport directors
  • Airport operations professionals
  • Airport public affairs professionals
  • Marketing directors
  • Volunteer program managers
  • Passenger services professionals

Registration is now open. Please click the link above to register. 

Early-Bird Registration
(Until February 27)

ACI-NA/AAAE Member: $650 USD

Non-Member: $850 USD

Regular Registration
(After February 27)

ACI-NA/AAAE Member: $750 USD

Non-Member: $950 USD

The working agenda is now available. Please keep checking back for updates!

Hotel Information

Omni Louisville Hotel
400 S 2nd St
Louisville, KY 40202
502-313-6664

ACI-NA and AAAE have reserved rooms at the Omni Louisville Hotel.  The discounted hotel rate is $249 USD per night plus applicable taxes for attendees. To book online, please click here.

The last day to reserve your room at the discounted rate is Monday, March 13.

One night’s room and tax will be guaranteed at the time of reservation. One night’s room and tax will be charged if the reservation is not cancelled within 72 hours. Cancellations made prior to 72 hours of arrival will not be penalized.

Please note: Rooms may sell out at the discounted rate before the booking deadline. We encourage you to reserve your room early.

Become a Sponsor

By sponsoring the 2023 Symposium, you will reinforce brand loyalty and show current and potential clients that your company is committed to customer experience in the aviation industry. All breaks (two, thirty-minute breaks each day) are held in the exhibit space.

Please click here to view sponsorship opportunities.

As we continue taking important steps to provide for the health and safety of our attendees, we ask that you review our COVID-19 information and policies below. By registering for this event you agree to adhere to the below policies to sustain a healthy and safe environment for our attendees. It’s important that we all respond responsibly and transparently to these health precautions. Any and all private health and personal data will be treated with confidentiality and sensitivity.

COVID-19 SAFETY INFORMATION

In order to provide for the health and safety of all conference attendees and staff, ACI-NA adheres to the relevant guidance provided by national public health officials in Canada and the U.S., and follows the unique health requirements imposed by the provinces, states, and localities in which our events take place. ACI-NA requests that anyone who is sick refrain from attending our meetings and that those who begin displaying any Covid-19 symptoms leave the meeting immediately.

RELEASE AND ASSUMPTION OF RISK

I HEREBY RELEASE, WAIVE AND FOREVER DISCHARGE ANY AND ALL LIABILITY, CLAIMS, AND DEMANDS OF WHATEVER KIND OR NATURE AGAINST AIRPORTS COUNCIL INTERNATIONAL – NORTH AMERICA AND ITS AFFILIATED PARTNERS AND SPONSORS, INCLUDING IN EACH CASE, WITHOUT LIMITATION, THEIR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS (“RELEASED PARTIES”), EITHER IN LAW OR IN EQUITY, TO THE FULLEST EXTENT PERMISSIBLE BY LAW, INCLUDING BUT NOT LIMITED TO DAMAGES OR LOSSES CAUSED BY THE NEGLIGENCE, FAULT OR CONDUCT OF ANY KIND ON THE PART OF  THE RELEASED PARTIES, INCLUDING BUT NOT LIMITED TO DEATH, BODILY INJURY, ILLNESS, ECONOMIC LOSS OR OUT OF POCKET EXPENSES, OR LOSS OR DAMAGE TO PROPERTY, WHICH I, MY HEIRS, ASSIGNEES, NEXT OF KIN AND/OR LEGALLY APPOINTED OR DESIGNATED REPRESENTATIVES, MAY HAVE OR WHICH MAY HEREINAFTER ACCRUE ON MY BEHALF, WHICH ARISE OR MAY HEREAFTER ARISE FROM MY PARTICIPATION IN THE CONFERENCE OR EVENT.

I acknowledge and understand the following:

  1. Participation in the conference or event includes possible exposure to and illness from infectious diseases, including but not limited to COVID-19. While particular rules and personal discipline may reduce this risk, the risk of serious illness and death does exist.
  2. I knowingly and freely assume all such risks related to illness and infectious diseases, such as COVID-19, even if arising from the negligence or fault of the Released Parties.
  3. I hereby knowingly assume the risk of injury, harm, and loss associated with the conference or event, including any injury, harm, or loss caused by the negligence, fault, or conduct of any kind on the part of the Released Parties.