Airports play an essential role in the passenger journey. As airport operators, service providers and industry experts, how can we craft customer experiences and volunteer/ambassador programs that deliver five star service, especially during a global pandemic? Join ACI-NA and AAAE online from March 8 – 10 at the 2021 Virtual Airport Customer Experience Symposium. Best practices and emerging trends in airport CX and volunteer programs will be discussed.

The virtual symposium will offer informative and exciting sessions that highlight all facets of the airport customer experience and volunteer/ambassador programs.

Who Should Attend

Any professional interested in learning about aviation trends or meeting industry leaders, including:

  • Airport concessions professionals
  • Airport customer experience professionals
  • Airport directors
  • Airport operations professionals
  • Airport public affairs professionals
  • Marketing directors
  • Passenger services professionals

Registration is OPEN. Please follow the link above to register. 

Registration Rate


The 2021 Virtual Airport Customer Experience Symposium working agenda will be available soon. Please keep checking back for updates.

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