The 2020 ACI-NA Business of Airports Conference is the industry’s forum to help airports and stakeholders better understand the evolving airport business model.  Join us and take a deep dive into concessions management, financial management, workforce planning, and new trends in aeronautical and non-aeronautical revenue.

The ACI-NA Business of Airports Conference will also celebrate the achievements in airport concessions, finance, human resources, and business diversity during an awards gala dinner on Wednesday, June 10.

Who Should Attend

Any professional interested in learning about aviation trends or meeting industry leaders, including:

  • Airport Directors
  • Finance Professionals
  • Property and Commercial Management Professionals
  • Concessions Professionals
  • Human Resources Professionals
  • Customer Service Professionals
  • Diversity and Inclusion Professionals

Registration Information

Early Bird Registration

(Until May 1)

Member – $950
Non-member – $1,300
Federal Government – $500
Student– $250
Guest – $275
Gala Award Dinner Only – $150


Regular Registration

(After May 1)

Member – $1,150
Non-member – $1,500
Federal Government – $500
Student– $250
Guest – $275
Gala Award Dinner Only – $150

Hotel Information

The Phoenician
6000 East Camelback Road
Scottsdale, AZ USA 85251

For hotel reservations, call the The Phoenician directly at 480-941-8200

Be sure to identify yourself as being with the ACI-NA Group to receive the group rate of $229 USD per night single/double occupancy plus applicable taxes.

The last day to receive this discounted rate is Friday, May 15, 2020. Rooms may sell out before this date, so make your reservations early.

To view the 2020 individual track agendas, please see below.

Meet Your Keynote

General Session 1: Keynote Address

Wendy Lea
Board Leader, CEO and Entrepreneur

Wendy Lea is a leading expert in digital innovation strategies that drive growth for global organizations and economic vibrancy for communities. CEO, board leader, entrepreneur, investor, mentor, and community steward, Wendy is equally well-versed in helping large enterprises facilitate organic growth as she is in developing startup innovation strategies that catalyze economic vibrancy for states, regions, and city ecosystems.

Her multi-faceted background and extensive network of high growth startups, venture capitalists, and cross-sector business leaders gives her the forward-thinking, entrepreneurial, and innovative perspective needed to help modernize and reimagine new ways for traditional organizations and communities to thrive.

Wendy is recognized for her work in digital innovation across industries, named a “Woman of Influence” in both Silicon Valley and San Francisco and was recently honored with the Signal Excellence Award in 2018 by Procter & Gamble as well as University of Cincinnati’s Carl H. Lindner College of Business Distinguished Service Award.

Wendy embraces the belief that “good relationships make good business.”

Sunday, June 7, 2020

Phoenix Sky Harbor International Airport Tour

(Pre-registration required)

Phoenix Sky Harbor International Airport has arranged an Airport tour on Sunday, June 7, 2020, from 1:00pm – 3:00pm to view the newly remodeled North Concourse at Terminal 3.

The concourse consists of ten boarding gates serving five commercial airlines in a common use environment.  Come see the new shops which include Discover Arizona with Tech-on-the-Go/House of Marley and Stellar News + Market with Starbucks. Tantalize your taste buds and grab a bite at one of our new eateries which include Scramble, Ajo Al’s, and the Phoenix Beer Company.

The tour will begin in Terminal 3, Level 5, Friends and Family Room at 1:00pm. Bus transportation will be provided to The Phoenician. All attendees must preregister for the tour. Up to 50 people can attend and will be accommodated on a first-registered, first-served basis. All tour attendees will need to provide a Government Issued ID on the day of the tour.

Click here to register for the airport tour

Becoma a Sponsor

Sponsoring an ACI-NA conference or meeting offers your company a prime opportunity to network with existing clients and showcase your company’s goods and services to prospective customers in your target market. ACI-NA offers a variety of opportunities for companies of all sizes to sponsor any of our annual conferences and meetings and reach our airport and aviation-related business members.

Become a sponsor