Airports play an essential role in the passenger journey. As airport operators, service providers and industry experts, how can we craft customer experiences and volunteer/ambassador programs that deliver five star service? Join ACI-NA and AAAE at the Airport Customer Experience Symposium, March 9-12, 2020 in New Orleans, to explore best practices and emerging trends in airport CX.

The Symposium will offer an informative and exciting program that highlights all facets of the airport customer experience and volunteer/ambassador programs.

Click here for more general information. 

Who Should Attend

Any professional interested in learning about aviation trends or meeting industry leaders, including:

  • Airport concessions professionals
  • Airport customer service professionals
  • Airport directors
  • Airport operations professionals
  • Airport public affairs professionals
  • Marketing directors
  • Passenger services professionals

Online registration is now closed. On-site registration will be available. Click here for more information.

Early Bird Registration
(On/Before January 24)

ACI-NA/AAAE Member: $600

​Non Member: $800

Regular Registration
(After January 24)

ACI-NA/AAAE Member: $700

Non Member: $900

Hotel Information

New Orleans Marriott
555 Canal Street
New Orleans, LA 70130

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Become a Sponsor

Click here for sponsorship information.