Marketing, Communications & Customer Experience Committee Leadership

Chair
Heather Shelbrack
Deputy Aviation Director, Public Relations
City of Phoenix Aviation Department

Immediate Past Chair
Kate O’Rourke
Manager of Public Relations and Marketing
Fredericton International Airport Authority

Commissioner’s Liaison
Lesa Seibert
Commissioner
Louisville Regional Airport Authority

Vice Chair
Erin Burns
Director of Communications
Louis Armstrong New Orleans International Airport

Board Liaison
Johanne Gallant
President and CEO
Fredericton International Airport Authority

Airport Marketing Working Group
Alexandra Ingle
Brand and Experience Designer
Greater Asheville Regional Airport Authority

Subcommittees >>

Media Relations Working Group
Mindy Kershner
Sr. Manager, Communications & Community Affairs
Cincinnati/Northern Kentucky Int’l Airport

Customer Experience Working Group
Karen W. Ellis
Assistant Airport General Manager – Chief Customer Experience Officer
Hartsfield-Jackson Atlanta International Airport

Tawana Allen
Vice President, Customer Experience
Greater Orlando Aviation Authority

Nadia Benelfellah
Communications Advisor
Aéroports de Montréal

Tiffany Chase
Director, Communications & Marketing
Halifax International Airport Authority

Paul Clark
Vice President
InterVISTAS Consulting Inc.

Leah Douglas
Director of Guest Experience
Philadelphia International Airport

Leslie Fella
Director of Marketing and Air Service
Evansville Regional Airport

Krista Kealey
Vice President, Communications and Public Affairs
Ottawa International Airport Authority

Jessica Lipton
Manager, Marketing & Communications
Fort McMurray Airport Authority

Harold Mester, C.M.
Director of Public Affairs & Marketing
Milwaukee Mitchell International Airport

Rachel Barth, C.M.
Director of Communications and Customer Engagement
Lincoln Airport Authority

Cassie Brannagan
Communications Advisor
Kelowna International Airport

Veronica Cintron
Vice President of Communications
Tampa International Airport

Pasquale DiFulco
Manager, Strategic Aviation Communications
Port Authority of New York and New Jersey

Sevda Fevzi
President & CEO
Sevly Inc.

Kari Goetz
Founder
Winzig Consulting

Angie Kocerka
Executive Director- Marketing & Strategic Partnerships
Chicago Department of Aviation

Crystal Lorbacher
Vice President of Communications, Government & Community Affairs
Raleigh-Durham Airport Authority

Charles Schuler
Director, Marketing and Communications
San Francisco International Airport

Sam Haynes
Deputy Chief – Communications & Marketing
Austin-Bergstrom International Airport

Adrian Leung
Principal Consultant
Steer

Rosa Johnson
Manager, Aviation Customer Communications
Seattle-Tacoma International Airport