FOR IMMEDIATE RELEASE
June 14, 2018

 

PORTLAND – Airports Council International-North America (ACI-NA) today announced that Dallas Fort Worth International Airport is the winner of the Richard A. Griesbach Award of Excellence in the 2018 ACI-NA Airport Concessions Awards.  The 2018 ACI-NA Concessions Person of the Year was awarded to Laurie Noyes of Tampa International Airport.

“ACI-NA’s Richard A. Griesbach Award of Excellence recognizes the most innovative and outstanding work in airport concessions,” said ACI-NA President and CEO Kevin M. Burke. “Terminal D at Dallas Fort Worth International Airport is a great example of the innovative work airports are doing to improve the passenger experience while generating business that is vital to their bottom line. I congratulate Dallas Fort Worth International Airport and the rest of the ACI-NA Airport Concessions Awards winners on their accomplishments in airport concessions.”

Serving 8.5 million international passengers in 2017, Dallas Fort Worth International Airport’s Terminal D continually evolves to offer passengers luxury shopping and dining experiences as well as everyday travel essentials. To appeal to all a variety of passengers, DFW’s goal is to showcase known and loved brands as well as local favorites in Terminal D. The airport also strives to be on the cutting edge of innovation with the DFW Airport App, a mobile app that serves as a useful tool for travelers with step by step directions in the terminal, restaurant menus, and flight information.

Laurie Noyes of Tampa International Airport was recognized as the 2018 ACI-NA Concessions Person of the Year. As the Vice President of Concessions, Noyes has led the largest Airport Concession Redevelopment Program that airport has ever seen, including implementing new lines of business generating millions of dollars annually. She is an active member of the ACI-NA Commercial Management Committee, serving as a member of the steering group.

“Laurie’s perseverance and relentless commitment to excellence is one reason why the Tampa International Airport continues to rank among the best airports in the world,” said Burke. “ACI-NA is pleased to recognize her work to deliver passengers the outstanding service for which the airport is known.”

The awards were announced during a gala dinner at the 2018 ACI-NA Business of Airports Conference in Portland, OR. More than 600 commercial management, business diversity, human resource, and finance representatives from the North American airport industry attended the conference.

This year’s contest received more than 140 nominations from airports of all sizes throughout the U.S. and Canada. In addition to the Griesbach Award and Concessions Person of the Year, 37 other awards were presented in the following categories:

 

Best “Green” Concessions Concept or Practice

1^st Place: Bistrot, Aéroports de Montréal  (Operated by HMSHost)

2^nd Place: Green Plate Program, Portland International Airport

3^rd Place: Green Restaurant Certification, John F. Kennedy International Airport, Terminal 4  (Operated by JFKIAT & SSP America)

 

Best Innovative Consumer Experience Concept or Practice

1^st Place: Hollywood Theatre, Portland International Airport

2^nd Place: WeWatt, Indianapolis International Airport

3^rd Place: ROAM Fitness, Baltimore-Washington International Airport  (Operated by ROAM Fitness)

 

Best New Consumer Service Concept

1^st Place: Mobile Point of Sale (mPOS), Paradies Lagardère

2^nd Place: Server Pager System, Paradies Lagardère
3^rd Place: Be Relax Spa, Washington Dulles International Airport (Operated by Be Relax)

 

Best New Food and Beverage (Full-Service Concept)

1^st Place: Book & Bourbon Southern Kitchen, Louisville International Airport  (Operated by HMSHost)

2^nd Place: Lift Bar & Grill, Vancouver International Airport  (Operated by SSP Canada)

3^rd Place: Hickory, Dallas Fort Worth International Airport  (Operated by Paradies Lagardère)

 

Best New Food and Beverage (Quick-Service Concept)

1^st Place: Thai Express, Calgary International Airport  (Operated by MTY Group)

2^nd Place: Café con Leche, Tampa International Airport  (Operated by SSP America)

3^rd Place: Blue Star Donuts, Portland International Airport   (Operated by Blue Star Donuts)

 

Best New Duty Free Concept

1^st Place: DFS Duty Free Pop-up Shops, John F. Kennedy International Airport, Terminal 4  (Operated by DFS Duty Free)

 

Best New Local Concept

1^st Place: Angel Food Bakery and Donut Bar, Minneapolis–Saint Paul International Airport  (Operated by Delaware North)

2^nd Place: I VINI, Austin–Bergstrom International Airport  (Operated by Delaware North)

3^rd Place: Vin Room, Calgary International Airport  (Operated by Vin Room YYC Airport)

 

Best New National Brand Concept

1^st Place: Hard Rock Café, George Bush Intercontinental Airport and Tampa International Airport (Operated by SSP America)

2^nd Place: Shake Shack, Los Angeles International Airport, Terminal 3  (Operated by HMSHost)

 

Best New News & Gift Concept

1^st Place: New Stand, Los Angeles International Airport, Terminal 1  (Operated by Pacific Gateway)

2^nd Place: Distillery District Marketplace, Louisville International Airport  (Operated by Paradies Lagardère)

 

Best New Retail Concept

1^st Place: Up Pup ‘N’ Away, Hollywood Burbank Airport  (Operated by BRICKANDMORTAR.ME.INC)

2^nd Place: The Runway, Tampa International Airport  (Operated by Paradies Lagardère)

3^rd Place: Nuts on Clark, O’Hare International Airport  (Operated by Nuts on Clark)

 

Best Food & Beverage Program – Large Airport

1^st Place: George Bush Intercontinental Airport, Terminal A

2^nd Place: John F. Kennedy International Airport, Terminal 4

3^rd Place: Dallas Fort Worth International Airport, Terminal D

 

Best Food & Beverage Program – Medium Airport

1^st Place: Dallas Love Field Airport

2^nd Place: William P. Hobby Airport

 

Best Food & Beverage Program – Small Airport

1^st Place: Louisville International Airport

2^nd Place: Tucson International Airport

 

Best Retail Program – Large Airport

1^st Place: Dallas Fort Worth International Airport, Terminal A

2^nd Place: George Bush Intercontinental Airport, Terminal A

3^rd Place: Vancouver International Airport, International Terminal

 

Best Retail Program – Medium and Small Airport

1^st Place: Louisville International Airport

 

2018 Concessions Person of the Year

Laurie Noyes, Tampa International Airport

 

2018 Richard A. Griesbach Award for Excellence in Airport Concessions

Dallas Fort Worth International Airport, Terminal D