FOR IMMEDIATE RELEASE
November 11, 2015
NASHVILLE, TN – Airports Council International – North America (ACI-NA) announced the recipients of the 2015 Excellence in Airport Marketing, Communications, and Customer Service Awards on November 10, 2015, at an award gala during the 2015 Marketing and Communications Conference in Nashville, TN. Vancouver Airport Authority was also announced as the 2015 Peggy G. Hereford Award recipient as the airport with the most overall recognition in the categories.
“ACI-NA is pleased to recognize the achievements of communication, marketing and customer service professionals in the airport industry with these awards,” said ACI-NA President and CEO Kevin M. Burke. “The role of airport communicators grows more important every day, and airports like Vancouver Airport Authority are finding innovative ways to connect with their communities.”
With more than 350 entries in 18 categories, this year’s awards recognizes the quality of work, abundance of talent, and creativity within the marketing, communications, and customer service field of the airport industry.
The Peggy G. Hereford award is the contest’s top accolade, and it is regarded throughout the airport industry as the highest honor an airport can earn for marketing and communications excellence. The award recognizes overall creativity in communicating the airport’s message, effectiveness in connecting with audiences, and the overall scope of the airport’s effort in marketing and public relations.
A founding member of the ACI-NA Marketing and Communications Committee, Peggy G. Hereford championed the notion that adventure and spirit of aviation should inspire the ways airports tell their stories to the world. She served as the Public Affairs Director at Los Angeles International Airport, where she was the first woman to head the public relations department for a major U.S. airport, retiring in 1977.
Vancouver Airport Authority, the 2015 Peggy G. Hereford Award recipient, placed in the following seven categories:
Category
Marketing Campaigns – Winner
Partnering with Carriers – Honorable Mention
Print Communications – Honorable Mention
Video and Film Productions – Honorable Mention
Community Education and Outreach – Winner
Newsletters – Honorable Mention
Partnering with Concessionaires/Service Providers – Honorable Mention
Individual Category Awards
Annual Reports
Winner
Edmonton International Airport
Honorable Mentions
John Wayne Airport
Austin-Bergstrom International Airport
Nashville International Airport
Digital Advertising
Winner
Metropolitan Washington Airports Authority
Honorable Mentions
Dallas/Fort Worth International Airport
Marketing Campaigns
Winner
Vancouver Airport Authority
Honorable Mentions
Dane County Regional Airport
Louisville International Airport
Partnering With Carriers
Winner
Miami International Airport
Honorable Mentions
Vancouver Airport Authority
Print Communications
Winner
Fort Wayne International Airport
Honorable Mentions
Vancouver Airport Authority
Cleveland Hopkins International Airport
Promotional Items
Winner
Houston Airport System
Honorable Mentions
Dane County Regional Airport
Radio Advertising
Winner
General Mitchell International Airport
Honorable Mentions
Dane County Regional Airport
Dallas/Fort Worth International Airport
Video & Film Productions
Winner
Nashville International Airport
Honorable Mentions
Vancouver Airport Authority
Dallas/Fort Worth International Airport
Miami International Airport
General Mitchell International Airport
Community Education & Outreach
Winner
Vancouver Airport Authority
Honorable Mentions
Tampa International Airport
San Francisco International Airport
Newsletters
Winner
Miami International Airport
Honorable Mentions
Vancouver Airport Authority
Gander International Airport
Public Relations Campaigns
Winner
San Diego International Airport
Honorable Mentions
Los Angeles World Airports
Billy Bishop Toronto City Airport
Social Media Campaigns
Winner
Ottawa International Airport
Honorable Mentions
Denver International Airport
Dallas/Fort Worth International Airport
Special Events
Winner
St. Pete-Clearwater International Airport
Honorable Mentions
Philadelphia International Airport
Akron-Canton Airport
Unscheduled Communications
Winner
St. John’s International Airport
Honorable Mentions
Edmonton International Airport
Calgary International Airport
Websites
Winner
Lynden Pindling International Airport
Honorable Mentions
Montréal–Pierre Elliott Trudeau International Airport
Asheville Regional Airport
Customer Service Programs
Winner
LaGuardia Airport
Honorable Mentions
Dallas Love Field
Miami International Airport
Dallas/Fort Worth International Airport
Houston Airport System
Customer Service Technology Innovation
Winner
Lambert-St. Louis International Airport
Honorable Mentions
Miami International Airport
Dallas/Fort Worth International Airport
Partnering with Concessionaires/Service Providers
Winner
Norman Y. Mineta San José International Airport
Honorable Mentions
Midway International Airport
Vancouver Airport Authority
Award winners were recognized at the 2015 ACI-NA Marketing and Communications Conference in Nashville, TN.
