Manager, Air Service Development

Open Until Filled

Minimum Starting Salary: $77,193

Job Summary: The Manager, Air Service Development will execute the air service strategic objectives and key initiatives and managing the air service marketing incentive program. This position works under the direction and supervision of the VP, Airline & Government Relations requiring independent judgment, discretion, initiative and supervisory ability.

Essential Job Duties: 

• Develops and maintains contacts and close working relationships with airlines, other airports, aviation organizations, local businesses, economic development organizations, and Chambers of Commerce with the goal of expanding air service at BNA.
• Conducts comprehensive research and analysis regarding passenger demand, industry trends, state and regional developments, airline strategy and new market opportunities.
• Manages overall air service incentive marketing program for the BNA including managing the incentive budget, airline reimbursement payment processes, and contract compliance to ensure consistency with BNA Air Service Incentive Plan and FAA guidelines.
• Conducts research and analyzes data involving passenger and air cargo service prospects while staying abreast of industry trends and news that could impact air service.
• Coordinates with and advises the Director of Airline Affairs regarding policies and plans impacting air service development, including passenger and air cargo service.
• Works closely with independent air service consultants to identify air service deficiencies and opportunities and develop proposals to increase air service within the region.
• Crafts and delivers precise, impactful, and professional air service presentations to retain and attract passenger and cargo services.
• Coordinates air passenger and cargo customer surveys within BNA’s service area to determine what passenger and cargo needs are desired by the community.
• Assists in the community stakeholder outreach and education of key target audiences to promote air service growth.
• Responds to marketing, economic, and informational inquiries concerning passenger and air cargo service.
• Attends local, state, national, and international select industry airline / airport conferences as the BNA air service representative.
• Willing and able to travel as necessary both domestically and internationally.
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Supports MNAA’s commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics: 

• Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
• Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
• Professionalism: Demonstrates professional behavior and appearance in all situations.
• Attention to Detail: Is careful about detail and thorough in completing work tasks.
• Researching: Skill in conducting research, including identifying research questions, planning research, gathering data, analyzing data, and interpreting results.
• Negotiation: Skill in bargaining effectively with others to resolve conflict or achieve results.
• Ethical Behavior: Consistently displays ethical behavior.
• Contract Management: Knowledge of the principles and practices of contract preparation, costing, auditing, management, and administration.
• Safety and Security: Knowledge of equipment, policies, procedures, and strategies to promote safety and security.
• Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.
• Microsoft Office: Skill in using Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint.
• Microsoft Windows: Skill in using the Microsoft Windows operating system.
• Airport Operations: Knowledge of materials, methods, and equipment used in the operation and improvement of airports.
• Conflict Management: Skill in managing conflict and identifying effective and mutually beneficial solutions to the sources of conflict.
• Contract Administration: Skill in interpreting, writing, and administering contracts.
• Contract Regulations: Skill in understanding and enforcing contractual agreements, rules, and regulations.
• Creative Problem Solving: Skill in conceptualizing and developing imaginative, workable solutions to problems.
• Judgment and Decision Making: Skill in considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Office Equipment: Skill in using standard office equipment such as telephones, copy machines, scanners, multi-functional printers, and fax machines.
• Written Comprehension: Ability to read and understand information and ideas presented in writing.
• Written Expression: Ability to use words and sentences in writing so others will understand.
• Ability to obtain and maintain a Security Identification Display Area (SIDA) badge.

Qualifications: 

Required: 

• Bachelor’s Degree in aviation related field of study, airport administration, business administration, marketing, or related field.
• 2-4 years’ air service / route development at an airport, airline, or relevant consultant experience
• Valid Class D Driver’s License
• Valid US Passport

Preferred:

• 2-4 years’ marketing or economic development for an airport, airline, or municipality
• Certified Member (C.M.) designation in American Association of Airport Executives (AAAE)
• Accredited Airport Executive (A.A.E.) designation in the American Association of Airport Executives (AAAE)