SALARY
$35.26 – $37.07 Hourly

$2,820.80 – $2,965.60 Biweekly

$73,340.80 – $77,105.60 Annually

Position Summary 

Perform functional and technical Network Information Systems support:  Plan, develop, install and maintain all aspects of communications on the City of Albuquerque’s enterprise network including wireless networks, local area networks (LAN), metropolitan area networks (MAN), wide area networks (WAN), VoIP, remote enterprise installations, problem troubleshooting, network management system administration and network security. This position will be responsible for and involved in network, video and phone related projects; including recommendations for network, network security, phone related product, and configuration.  Candidates are expected to demonstrate meaningful experience with technologies above and to be able to demonstrate in-depth knowledge of network hardware, network and software as well as troubleshooting skills.  Will participate in department projects and be able to work under minimal supervision and provide status reports and projects updates.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Supervision Received and Exercised 

Receive general direction from higher level supervisory or management staff.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essentialfunctions may include, but are not limited to the functions listed below. Mustbe able to perform the essential functions of the job with or without areasonable accommodation.

Planning, forecasting, designing, implementing and managing the City’s enterprise network infrastructure, which includes LAN, WAN, and wireless environments; and peripherals like IP cameras, wireless access points (AP’s) and VoIP related equipment and software.
Monitor and tune the City’s enterprise network for optimal performance and security, including scheduling maintenance, and creating reports from historical data.
Perform preventive maintenance tasks to ensure minimal network and phone down time. This includes performing enterprise and site system and security health checks, and hardware reviews.
Respond to and troubleshoot system problems for enhanced performance; troubleshoot and resolve user problems.
Contact vendors for components, technical references, quotes and/or services required for network expansion and maintenance.
Creating and updating documents of any changes, additions, deletions and revisions to network components, wiring and facilities; prepare status reports as required.
Participate in evaluations of proposed network hardware to ensure compatibility with existing systems.
Use accurate and proper work methods and techniques and ensure they are in compliance with applicable standards and specifications; ensure adherence to safe work practices and procedures.
Ensure adherence to security policy and guidelines for network access and protection of the City’s information resources; add or delete user access as required.
In response to City department needs, write detailed documentation of requirements, development and present solution to include product, licenses, software and installation quotes (if necessary), the installation, hardware set up and configuration.
Design and implement of the City’s network information management system; develop procedures for network system operations, control and recovery.
Perform complex preventive maintenance tasks to preclude major network compatibility with existing systems; create various reports, charts and other materials from historical data to assist in preventive maintenance of the City’s networks.
Perform or assist with project management duties in support of City construction or remodel projects to include preparing project cost estimates and justification for new systems or system modifications and enhancements; prepare requests for proposals for vendor services and hardware/software purchases; evaluate bids and make recommendations on vendor selections.

SUPPLEMENTAL FUNCTIONS:Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of computer network engineering.
Perform related duties and responsibilities as required.
Minimum Education and Experience Requirements 

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Bachelor’s degree from an accredited college or university in management information systems, computer science, or engineering; and

Two (2) years of network, VoIP or wireless communications experience.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Driver’s license, or the ability to obtain by date of hire.

Possession of a valid City Operator’s Permit (COP) within 6 months from date of hire.

Must be able to successfully qualify for and maintain a Sunport Access Control Card as determined by the criteria set forth by the policies and guidelines of the Aviation Department and the Transportation Security Administration (TSA). Successful completion of a security background check conducted by U.S. Customs & Border Protection, if applicable.

Preferred Knowledge 

Principles and practices of computer science, information systems and electrical engineering; to include Cisco IOS and VoIP
Methods and techniques used in the installation, trouble shooting, upgrading and problem resolution of information systems
Operational characteristics of various computer programs, local and wide area networks and software packages
Principals of basic report preparation
Operational characteristics of a variety of logical communication protocol systems
Methods and techniques of VoIP, local, metropolitan, and wide area network design and planning
Operations, services, and activities of a comprehensive information systems services program
Municipal business principles and how such integrate into information systems technology
Operational characteristics of network operating systems adn VoIP
Principles and practices of program development and administration
Pertinent Federal, State and local laws and codes and regulations governing data communications
Advanced methods and techniques used in the installation, troubleshooting, upgrading and problem resolution of network information systems
Advanced methods and techniques using network management platforms to remotely monitor, configure and troubleshoot network components
Advanced methods and techniques used to generate reports that provide past and current data for use in historical and trending analysis
Advanced principles and practices of computer science, information systems and telecommunications
Preferred Skills and Ability 

Evaluate, test, implement and support new network systems
Independently diagnose and resolve the most difficult network information system problems
Plan and participate in maintaining wide, metropolitan, local area, and wireless networks including peripherals, VoIP phones, IP cameras, AP’s
Interpret, explain and enforce department policies and procedures
Work independently in the absence of direction
Communicate clearly and concisely
Perform the essential functions of the job with or without reasonable accommodation
Understand and follow oral and written instructions
Establish and maintain effective working relationships with those contacted in the course of work
Independently diagnose and resolve the most difficult network information system problems
 

Working Conditions

Environmental:
Office, computer room and telecommunications room environments; exposure to computer screens; will be required to work at multiple worksites; occasional exposure to noise, cold temperatures and inclement weather; may be required to drive from site to site.

Physical:
Essential and supplemental functions may require maintaining physical condition necessary for sitting or standing for prolonged periods of time.  Individuals must be able to lift equipment in excess of 50 pounds and may have to work from substantial heights (catwalks, roofs, ladders, etc.).