Passenger Confidence Amid COVID-19: Seeing is Believing

Friday, November 13 from 1:00 PM – 2:00 PM EST

 

Airlines are struggling to regain passenger trust as air travel recovery proceeds slowly amid the ongoing COVID-19 pandemic and international travel remains restricted. A recent article in ACI Insights indicates that of the top ten actions airports can take to enhance customer confidence and satisfaction, the number one action is strengthening their health measures to provide “a feeling of safety and a healthy environment”.

At this point, most airports have already increased the frequency of their cleaning processes and are using EPA-approved disinfectants, especially on high-touch surfaces. Many have started nightly electrostatic disinfection of large spaces. But, most of this work is done behind the scenes and travelers cannot see the efforts being made on their behalf.

What if airports could gather data on the movement of customers throughout their facilities and deploy cleaning teams to the busiest areas in the busiest travel times to proactively address issues as they arise? What if airports could move from time-based cleaning to demand-based cleaning? What if customers could see your crews working on behalf of their health and safety?

Flagship and TRAX team up to answer that “What if?” in this webinar by talking about the marriage of IOT, innovation and real time data analytics in airports to drive reduced inventory costs, rebalanced staff schedules, improved communications and ultimately – increased passenger confidence.

Tracy Davis

Vice President // President and CEO

Infax, Inc. // TRAX Analytics, LLC. 

Don Toole

Senior Vice President, Sales and Marketing

Flagship

Courtney Wright, FMP

Senior Director of Business Development

Flagship

Bio:

Tracy Davis is the Vice President of Infax, Inc. and the President and CEO of TRAX Analytics, LLC.  She has over a decade of aviation experience focused in the realm of data analytics and software services and has worked with over 75 different airports in North America. Tracy is one of the co-creators of the TRAX Analytics platform for custodial and facility management and continues to oversee the development of the data analytics solution that supports over 15 airports nationwide.

Prior to her work in the aviation industry, Tracy ran research labs studying the effects of anesthesia on the developmental brain and continues to enjoy public health and neuroscience research in her spare time.

Bio:

Don is an accomplished, innovative business development executive with an outstanding track record which includes dramatic market share growth, reduced operations cost, optimized marketing initiatives, streamlined workflows, process improvement, and fully engaged employees on high-performing teams.

Prior to joining Flagship in 2016, Don worked as vice president of business development for Healthcare Systems FM where he developed a pipeline, strategy, and collateral for targeting large hospitals and systems in hard FM.

Bio:

Courtney is an experienced business development representative who develops customized solutions for aviation and industrial customers throughout North America.

Recently recognized by Airport Business as a “Top 40 under 40” aviation executive, Courtney earned a Bachelor of Arts (B.A.) focused in Communication and Media Studies from Texas A&M University and is certified as a Facility Management Professional (FMP) by the International Facility Management Association (IFMA).