Monday, November 16 from 1:00 PM – 2:00 PM EST


Airport Dimensions has reopened over 50% of their shared-use lounge locations known as The Club with a three-phased plan and are closely monitoring the return of travel in the U.S. All of this with the guidance provided by local officials, the Centers for Disease Control and Prevention (CDC), and Dr. Simon Worrell, Global Medical Director of Airport Dimensions’ parent company, Collinson.

Over the past year, a global pandemic on a scale previously unseen in our lifetimes changed the world as we know it. People were told to stay home. Travel stopped. Fear reigned. Transactions hit rock bottom. During this time Airport Dimensions parent company, Collinson has shown it is committed to getting the world travelling safely again, making great strides across various initiatives with testing clinics.


Kenneth Buchanan

Executive Vice President

Dallas Fort Worth International Airport

Chris Gwilliam

Vice President, Business Development

Airport Dimensions

David Sarafinas

Vice President, Medical and Security Assistance



Ken Buchanan is the Executive Vice President of the Revenue Management and Customer Experience Division of Dallas Fort Worth International Airport. He oversees DFW’s Customer Experience, Terminal Management, Concessions, Market Research and Parking Operations. Mr. Buchanan is responsible for directing new strategies related to ground transportation, parking operations, guest transportations, and all customer experiences in the terminals.

Mr. Buchanan’s professional career includes more than 35 years of industry experience in revenue management, operations management, sales, merchandising technology, marketing and customer experience. He has served as the Director of Strategic Initiatives for Coors, Inc. and also has held executive-level positions at Kmart Corp., Kroger Corp., Information Resources Inc., and Pepsi Co.

Mr. Buchanan graduated with a bachelor’s in business from the University of Memphis and earned his MBA from Jackson State University.


Chris Gwilliam serves as Vice President of Business Development at Airport Dimensions. He is responsible for leading and expanding all business development and client management activities. With roughly two decades of experience in the hospitality industry, he leads all growth strategy initiatives in the Americas.

Chris has always worked in fast paced innovative concepts that are focused on continual guest experience improvement.

His primary objectives are to continually strengthen Airport Dimensions competitive position & identify strategic partnerships that support network & revenue growth.


David Sarafinas is the vice president of medical and security assistance for Collinson where he leads travel risk management (TRM) for the Americas. David brings 19 years of experience in duty of care and travel risk management as a thought leader creating new concepts and programs for international organizations in order to fulfill their duty of care responsibilities. He was instrumental in the creation of HX Global (Healix-US) where he recruited and managed the sales and account management teams as the company’s Managing Director from 2013 to 2018. Prior to this, David spent 13 years as the senior director of business development for International SOS from 2001 to 2013.

Prior to his role in the industry, David founded National Medical Electronics where he created, staffed, managed, grew and sold one of the largest biomedical engineering companies in the United States. Sarafinas also spent 10 years serving in the U.S. Navy, where he was assigned to a combat helicopter squadron and provided support for the Navy special operations units.

Moderated by

Jeff Livney

Chief Experience Officer



Jeff Livney is the Chief Experience Officer (CXO) at Grab, the airport e-commerce platform. Founded in 2015 by a team from technology and the airline industry, Grab is the largest airport e-commerce platform and is focused on enabling contactless, self-service order and pay technologies to enhance the guest experience while improving the airport experience, health and safety. Grab is a strategic partner and investment of Collinson and a member of the Collinson Airport Alliance.

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