We Hope to See You in San Jose!
Airports are the gateway to unforgettable journeys, and you are the gatekeeper to unparalleled customer experiences.
Join ACI-NA and AAAE at the Airport Customer Experience Symposium in San Jose, CA from April 7 – 10, to elevate your strategies and dive into the world of five-star service.
This isn’t just any symposium; it’s a dynamic gathering of airport customer experience and volunteer/ambassador program managers designed to explore best practices and emerging trends.
Our program will spotlight aspects of the airport customer experience, employee experience and the magic of volunteer/ambassador programs. Get inspired, network with the brightest minds and your favorite industry friends and discover the secrets to taking customer satisfaction to new heights.
For more information, please visit AAAE’s website here.
Who Should Attend
Any professional interested in learning about aviation trends or meeting industry leaders, including:
- Airport concessions professionals
- Airport customer experience professionals
- Airport directors
- Airport operations professionals
- Airport public affairs professionals
- Marketing directors
- Volunteer/ambassador program managers
- Passenger services professionals
- Employee experience professionals
Online registration is now open. Please click the link above to register.
Registration Information
ACI-NA/AAAE Member:
Early Bird Registration
(On/Before February 20, 2026)
$975
Regular Registration
(After February 20, 2026)
$1,175
Non-Member:
Early Bird Registration
(On/Before February 20, 2026)
$1,375
Regular Registration
(After February 20, 2026)
$1,575
Hotel Information
Signia by Hilton San Jose
170 S Market Street
San Jose, CA 95113
ACI-NA and AAAE have reserved rooms at the Signia by Hilton San Jose. For reservations, book online or call 408-998-1900. Be sure to request the AAAE Customer Experience group rate of $259 USD per night single/double occupancy plus applicable taxes.
The discounted hotel rate ends Friday, March 13, 2026.
Please note that the discounted rate may sell out before the booking deadline. We recommend you book as soon as possible to secure your accommodations.
Guarantee & Cancellation Policy: Cancellation of guaranteed reservations must be received 48 hours prior to arrival in order to avoid charges.
The schedule at a glance is now available. Please keep checking back for updates.
Make a Lasting Impression by Sponsoring & Exhibiting!
The Airport Customer Experience Symposium is the most vibrant and engaging networking opportunity of the year for airport CX and volunteer/ambassador program professionals, partners, and service providers. By sponsoring the 2025 Symposium, you will reinforce brand loyalty and show current and potential clients that your company is committed to customer experience in the aviation industry.
Events are sold on a first-come, first-served basis. Tabletop exhibits are included as a sponsorship benefit and will not be sold as a standalone opportunity until all sponsored events and items are sold, and will only be sold if space is still available.
Contact Gwen Basaria to secure your sponsorship and check availability!
SJC Airport Tour Information
San José Mineta International Airport invites you to take a ride to the west side of the airport to explore its new campus of support facilities that keep Silicon Valley’s airport safe, efficient, and running smoothly. Explore SJC’s fire station – among the first in the United States designed to serve both an airport and the surrounding community – as well as its new Facilities & Engineering campus and San José Police Department’s brand-new air support hangar.
Tours will depart from the Signia by Hilton lobby at 8:00 AM and 10:00 AM and end with drop-off at both terminals by 9:45 AM and 11:45 AM, respectively.
Each tour is capped at 30 participants.
Tour sign-ups will close on Friday, March 27.
NOTE: Tour vehicles will not stop at the passenger terminals until the conclusion of each tour, so it’s not a good option for anyone with a flight scheduled to depart before 10:45 AM (8 AM tour) or 12:45PM (10 AM tour).
Are You Ready to Shop 'Til You Drop?
This annual swag swap is an ACES tradition where attendees bring their favorite, hottest, and most creative airport swag to share with fellow airport industry besties.
Participants are invited to send or bring items to exchange with other attendees—everything from fun giveaways to unique airport-branded merchandise. Attendees are not required to participate in this activity.
You can send as much or as little as you like, but for planning purposes, we anticipate approximately 250 attendees.
Shipping Your Swag
Shipping information is provided below. Once your swag has been sent, please complete this form so we can help track your boxes with the hotel on-site.
Boxes should arrive no sooner than Friday, April 3. Please label boxes as follows:
Signia San Jose by Hilton
170 S. Market St
San Jose, CA 95113
Airport Customer Experience Symposium
Hold for Company:
Name of Guest:
Box 1 of _
Please consult the hotel’s Package Handling Services flyer for associated package handling and storage fees. You will be responsible for any fees associated with your shipment.
On-Site Setup
Attendees must bring their swag to the Regency II Ballroom, located next to the general session room, by 11:30 AM on Wednesday, April 8. Participants are responsible for unpacking and “merchandising” their swag. To ensure space for everyone, please be mindful of your table footprint.
Event Timing
The Shop ’Til You Drop event will take place during lunch on April 8. Following lunch, participants are responsible for collecting any remaining swag they wish to take home. Items left unclaimed at the end of the day on April 8 will be removed.
Thank You to Our Host Airport
