We Hope to See You in San Jose!
Airports are the gateway to unforgettable journeys, and you are the gatekeeper to unparalleled customer experiences.
Join ACI-NA and AAAE at the Airport Customer Experience Symposium in San Jose, CA from April 7 – 10, to elevate your strategies and dive into the world of five-star service.
This isn’t just any symposium; it’s a dynamic gathering of airport customer experience and volunteer/ambassador program managers designed to explore best practices and emerging trends.
Our program will spotlight aspects of the airport customer experience, employee experience and the magic of volunteer/ambassador programs. Get inspired, network with the brightest minds and your favorite industry friends and discover the secrets to taking customer satisfaction to new heights.
For more information, please visit AAAE’s website here.
Who Should Attend
Any professional interested in learning about aviation trends or meeting industry leaders, including:
- Airport concessions professionals
- Airport customer experience professionals
- Airport directors
- Airport operations professionals
- Airport public affairs professionals
- Marketing directors
- Volunteer/ambassador program managers
- Passenger services professionals
- Employee experience professionals
Online registration is now open. Please click the link above to register.
Registration Information
ACI-NA/AAAE Member:
Early Bird Registration
(On/Before February 20, 2026)
$975
Regular Registration
(After February 20, 2026)
$1,175
Non-Member:
Early Bird Registration
(On/Before February 20, 2026)
$1,375
Regular Registration
(After February 20, 2026)
$1,575
Hotel Information
Signia by Hilton San Jose
170 S Market Street
San Jose, CA 95113
ACI-NA and AAAE have reserved rooms at the Signia by Hilton San Jose. For reservations, book online or call 408-998-1900. Be sure to request the AAAE Customer Experience group rate of $259 USD per night single/double occupancy plus applicable taxes.
The discounted hotel rate ends Friday, March 13, 2026.
Please note that the discounted rate may sell out before the booking deadline. We recommend you book as soon as possible to secure your accommodations.
Guarantee & Cancellation Policy: Cancellation of guaranteed reservations must be received 48 hours prior to arrival in order to avoid charges.
The schedule at a glance is now available. Please keep checking back for updates.
Make a Lasting Impression by Sponsoring & Exhibiting!
The Airport Customer Experience Symposium is the most vibrant and engaging networking opportunity of the year for airport CX and volunteer/ambassador program professionals, partners, and service providers. By sponsoring the 2025 Symposium, you will reinforce brand loyalty and show current and potential clients that your company is committed to customer experience in the aviation industry.
Events are sold on a first-come, first-served basis. Tabletop exhibits are included as a sponsorship benefit and will not be sold as a standalone opportunity until all sponsored events and items are sold, and will only be sold if space is still available.
Contact Gwen Basaria to secure your sponsorship and check availability!
Thank You to Our Host Airport
