Making the case for proactive airport marketing, communications and customer experience has never been more important. The 2024 ACI-NA Marketing & Communications Conference will be your chance to explore emerging challenges and solutions in airport marketing, communications and customer experience to position yourself and others in your field ahead of the curve.
This conference brings together all aspects of airport marketing, communications and customer experience – airside and landside – and offers unrivaled opportunities for meeting and networking with fellow MarComCX professionals.
The 2024 Excellence in Airport Marketing, Communications and Customer Experience Awards gala dinner will be held on October 29.
Who Should Attend
Any professional interested in learning about aviation trends or meeting industry leaders, including:
- Public Affairs/Public Relations Officers
- Customer Experience Professionals
- Marketing Representatives
Registration Information
Online registration is now open. Please click the link above to register.
ACI-NA Member:
Early-Bird Registration
(Until September 13)
$1,100 USD
Regular Registration
(After September 13)
$1,350
Non-Member:
Early-Bird Registration
(Until September 13)
$1,550 USD
Regular Registration
(After September 13)
$1,800
U.S./Canadian Federal Gov’t:
Early-Bird Registration
(Until September 13)
$550 USD
Regular Registration
(After September 13)
$550
Cancellation Policy: Cancellations must be sent to meetings@airportscouncil.org no later than September 13, 2024. Registration fees are refundable but subject to a $100 administrative fee. Refunds will be credited back to the original payment method within 14 business days. No refunds or credits will be given for cancellations received after September 13, 2024.
Hotel Information
Hyatt Regency San Francisco Downtown SOMA
50 Third Street
San Francisco, CA 94103
ACI-NA has reserved rooms at the Hyatt Regency San Francisco Downtown SOMA. The discounted hotel rate for the traditional room type is $279 USD for single/double occupancy per night plus applicable taxes. Other category/view room types are available at a higher rate.
The last day to reserve your room at the discounted rate is Saturday, October 5, 2024.
Rooms may sell out at the discounted rate before the booking deadline. We encourage you to reserve your room early.
The schedule at a glance is now available. Please keep checking back for updates.
Become a Sponsor
Sponsorship opportunities are available for the 2024 Marketing and Communications Conference. The deadline to secure sponsorship is Friday, September 27, 2024. Please contact Karynna Baresel at sponsorship@airportscouncil.org for additional details.
Excellence in Airport Marketing, Communications & Customer Experience Awards
ACI-NA’s 2024 Excellence in Airport Marketing, Communications and Customer Experience Awards offers the opportunity to showcase your airport staff’s skills and talents in the areas of marketing, customer experience and public relations. The winners will be announced at ACI-NA’s Marketing and Communications Conference on October 29 in San Francisco, CA.
ELIGIBILITY
The contest is open to all ACI-NA airport members, and we encourage airports of all passenger sizes to participate. Entries must have been implemented between September 1, 2023 and August 30, 2024. Award-winning submissions entered last year that had been part of an ongoing program or campaign may not be submitted. Each airport can submit only one entry per category— no exceptions.
SUBMISSIONS AND DEADLINES
To enter, you must have an ACI-NA member login.
Submissions must be received by 5 PM Eastern Time on Friday, August 30, 2024.
ENTRY FEES
The fee for each entry is $100.00. All entries must be paid in full by Friday, August 30, 2024, in order to participate.
Ted Bushelman Legacy Award for Creativity and Excellence
We are also accepting nominations for the 2024 Ted Bushelman Legacy Award for Creativity and Excellence.
This special award recognizes the values, accomplishments and creativity of airport marketing, communications and customer experience professionals who share those talents and contribute to the legacy of professionalism experienced throughout our meetings and programs.
The recipient of this award must have a minimum of 15 years experience in one or more of the disciplines represented by the Marketing, Communications and Customer Experience Committee.
Nominations must be submitted by Friday, August 30, 2024.
Join the SFO Museum team on a behind-the-scenes tour. Learn how the SFO Museum programs, conserves, curates, and exhibits their award-winning displays. Spend time with the Museum’s permanent ephemeral collection of airline, airport, and aviation artifacts and other curiosities.
Date: Wednesday, October 30, 2024
Time: 3:30pm – 5:30pm
There are 50 spots available on the tour, which will be available on a first-come, first-served basis.
Transportation will be provided from the Hyatt Regency San Francisco Downtown SOMA. The tour will begin at the SFO Museum workspace and warehouse. From the warehouse, tour participants will take the AirTrain back to the SFO Museum where you’ll learn how SFO has played a prominent role in the development of Pan Am and their pioneering accomplishment of transoceanic flight. The tour will end at the Aviation Library & Museum, International Terminal, A-side.
About the SFO Museum
SFO Museum is the only American Alliance of Museums accredited museum at an airport and is responsible for programming and installing the rotating exhibits in each boarding area, housing and maintaining the Museum’s permanent collection, and coordinating with the San Francisco Art Councils’ permanent art collection installed throughout the SFO campus.
Trivia fact: The first commercial transoceanic flight was not across the Atlantic, but across the Pacific in 1937, connecting San Francisco to Hong Kong is a record breaking 7 days!
Join the tour to learn more fun, fascinating aviation facts and history!
For questions, please contact Molly Babitz [mbabitz@airportscouncil.org]
Thank You to Our Host Airport
