IT Director of Infrastructure & Special Systems

Website Tucson Airport Authority

About TAA

The Tucson Airport Authority (TAA), formed in 1948, is dedicated to providing Tucsonans and visitors to Southern Arizona with excellence in aviation services and facilities, hallmarked by unparalleled safety, security and customer service. Running airports is our passion and we are great at it!

Why join our team? Not only are we passionate about aerospace, TAA’s most valuable resource is our people. Come join a culture that encourages and celebrates diversity, creativity, growth and collaboration. TAA offers competitive salaries, benefit packages, and education reimbursement benefits to promote work-life balance and improve employee lives, both personally and professional. Apply today and join the TAA team!

Job Overview:

The Director of Infrastructure & Special Systems is responsible for the design, development, support, maintenance and future roadmaps for a number of strategic Tucson Airport Authority (TAA) infrastructure platforms at Tucson International Airport (TUS) and Ryan Airfield (RYN) including but not limited to: local area network, fiber optics, Access Control System, camera surveillance system, voice (radio/cell/desktop), data communications systems (data center servers/storage), parking/revenue control systems, and fire alarm systems. Provides professional planning, analysis, development, coordination, implementation, documentation of technology strategies, develops long­ term technology initiatives and investments for the TAA, and identifies uses of technology to meet operational, security, and business requirements. Exercises leadership managing a variety of IT personnel, creating TAA IT policies/procedures, and assists in formulating technology strategy and the vision for TAA overall technology platforms.

***NOTE: The Director of Infrastructure & Special Systems position is a full-time, on-site position with hybrid opportunities.

Essential Functions:

The following functions and all other functions not included in this job description are to be performed in the best interests and for the greater good of TAA.

Responsible for the implementation, maintenance, administration and operation of the TAA infrastructure, which includes but is not limited to the following: Local Area Network (LAN) hardware; Data Center servers & storage operating and updating Virtual Machine (VM) software; Access Control Systems (ACS); security camera surveillance; Voice over Internet Protocol (VoIP) communications, radio, wireless (WiFi, Private Wireless), parking control & access systems (PARCS), video information display systems, fire alarm systems, and airport paging system.
Plan, organize, control, integrate and evaluate the work of assigned IT Lead the department’s operational and strategic planning for specific systems to identify long term information and technology needs, ensuring IT plans, goals and objectives focus on achieving the TAA mission.
Assist with developing the IT department’s annual budget in alignment with organizational goals and monitor execution of the budget during the year. Administer the development, compilation and implementation of TAA’s IT Strategic Plan to enhance organizational operations. Develop a long term IT capital investment strategy and budget based on data analysis and evolving operational needs.
Plan, assign, and supervise the work of assigned IT personnel, following appropriate policies, practices, and procedures; ensure that proper protocols are utilized to safely complete all tasks and responsibilities; enforce personnel rules and regulations and work behavior standards with respect and impartiality.
Hold direct reports accountable for accomplishing functional responsibilities and delegated tasks and differentiate between high and low performers. Coach and provide leadership and development opportunities for direct reports.
Maintain performance records for and completes the employee performance evaluation process for employees per established guidelines and deadlines; monitor and evaluate the performance of personnel using established, standardized criteria.
Keeps abreast of emerging technologies, research, identify and evaluate information technology trends and practices that are of relevance to the airport environment. Analyze and, communicate how technology alternatives can be leveraged to improve business and operational efficiency, reduce costs, or otherwise increase the effectiveness of TAA.

Identify and evaluate information technology and assess the feasibility of alternative technological approaches necessary to meet business strategy and infrastructure requirements.
Make presentations and/or recommendations to TAA management on technology and related topics, including long range technology directions, strategies, and return on investment analysis.
Assist with Project Management and prioritization for Resource Allocation Planning (RAP), projects and initiatives that affect IT infrastructure and special systems.
Assist in the development of comprehensive written PM plans which: identify and mitigate IT risk; incorporate internal/external resource requirements; establish schedules and timelines; maintain budget and actual cost details; track progress and outcomes.
Define, implement, and maintain IT policies and procedures that follow IT and industry best practices. Utilize technical standards and methods.
Create, maintain, and monitor results of TAA IT cybersecurity standards to ensure privacy of data, security of IT processing facilities, activities, infrastructure and special systems.
Assist with the creation of a disaster recovery and business continuity plan along with incident response plans/procedures to ensure that adequate protections are in place to ensure the security of TAA IT infrastructure and special systems.
Develop and maintain relationships with Information Technology Directors of other airports to broaden awareness of technology developments and trends in airport operations and infrastructure systems that may be relevant to TAA.

Be responsive to airport emergencies and situations that may involve loss of human life or property; support public safety and operational response to emergencies; utilize Incident Management System (ICS)/National Incident Management System (NIMS) protocols and procedures; coordinate and/or participate in after-action emergency de-briefing with appropriate departments and stakeholders.


Your Qualifications:

A Bachelor of Science degree from an accredited institution in Management Information Systems, Computer Science, Business or a closely related field.
Eight years minimum of progressively responsible experience in Information Technology with specific focus on hardware infrastructure management, network, data center, inside/outside plant (ISP/OSP); with four years of supervisory experience.
TAA will consider any equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities sufficient to demonstrate aptitude for the position.


Preferred Qualifications:

An advanced degree in Management Information Systems, Computer Science, Business or a closely related field.
Experience in a public agency or an airport environment.


We Value:

Knowledge of principles, practices and techniques of information technology management including infrastructure design, hardware, data center, ISP/OSP (Inside PlantOutside Plant) and other specialized systems such as access & parking control, video and paging systems, fire control, Audio/Visual, etc.
Knowledge of operating principles, methods, practices and limitations of IT infrastructure systems, communication systems and other unique systems found in a commercial airport environment.
Knowledge of methods, tools, and techniques associated with project management.
Knowledge of principles and methods of long-range strategic technology planning and systems acquisition.
Knowledge of contemporary principles and methods of effective management and supervision.
Knowledge of information security technologies, as related to vulnerability management, intrusion detection/prevention, incident management/response, and risk assessment/mitigation methodologies.
Knowledge of research methodology and statistical analysis.
Knowledge of principles and practices related to public administration, including budgeting, purchasing, and maintenance of public records.
Knowledge of business English, grammar composition, office practices and procedures, and proficient to produce all necessary documents.
Skill in directing and managing staff efficiently and effectively.
Skill in comprehending and implementing requirements of complex, technical information.
Skill in communicating clearly and effectively, negotiating and advocating, both orally and in writing.
Skill in organizing and critical thinking.
Skill in using a variety of computer-based technologies.
Skill in using independent judgement.
Skill in providing team leadership.
Skill in performing tasks with a high degree of accuracy, confidentiality, attention to detail with mature judgment to function in compelling, high stress, fast­ moving work environment, with deadlines and multiple projects, to initiate and organize responsibilities without constant supervision, and to take independent action relative to work problems requiring immediate solutions.
Skill in initiating and completing quality work that furthers the mission and goals of the department and TAA’s strategic plan.
Ability to work primarily in a typical, temperature controlled administrative office setting in a semi-enclosed work space or office.
Ability to be outdoors for periods of time year-round to visit various airport facilities.
Ability to at times, work in a high-noise environment and extreme weather.
Ability to plan, organize, integrate, and manage a comprehensive technology program, including system development, administration, and the delivery of computer/network/communications services.
Ability to identify technology issues and opportunities, analyze problems and alternatives, and develop sound conclusions and recommendations.
Ability to possess strong problem-solving skills, lean six sigma methodologies and a focus on operational metrics that will increase performance and stability.
Ability to make decisions keeping in mind all aspects of an organization; strategy, people, structure, rewards, and processes.
Ability to assess user technology requirements, set priorities, and allocate resources to most effectively meet needs in a timely manner.
Ability to evaluate complex technology and IT strategies; make prudent recommendations that maximize return on investment.
Ability to represent TAA effectively in meetings on a variety of technology issues.
Ability to consistently demonstrate excellent problem solving skills.
Ability to communicate in English via telephone, radio, and cellular telephone, (at times) in a high noise environment, with sufficient clarity to be understood by others.
Ability to hear and understand through both ears, sounds coming through a radio, a standard telephone receiver, or other outside sound sources.
Ability to read, write, and speak the English language in an articulate, fluent manner.
Ability to perform tasks with a full range of bodily movements, including lifting (up to 50 pounds), pushing, standing (for periods of two to three hours at a time), walking, reaching bending, kneeling, twisting, and crawling.
Ability to perform work in a confined space that may require regular and prolonged bending, working on irregular surfaces, and pulling/pushing job related material or equipment.
Ability to distinguish colors by a practical test in all lighting conditions.
Ability to deliver effective public presentations.
Ability to be able to work special hours, including evenings, weekends and holidays, and be available to be on call 24 hours/7 days per week to respond to the airport in the event of an emergency.
Ability to understand that dissemination of information outside of job requirements is based on “need-to-know” and maintain discreet and professional sense of confidentiality due to sensitive nature of job functions.
Ability to remain focused and decisive in stressful situations using sound judgement and perform tasks with a high degree of accuracy, attention to detail, and function in a fast-paced work environment with deadlines and multiple projects.
Ability to develop and maintain a strong working knowledge of a variety of practices and procedures, including Federal, State, and local laws and regulations governing TAA.
Ability to be sensitive and aware of actions and reactions of employees, tenants, Board and Authority members, consultants, the public and outside agencies, and inform supervisor of appropriate concerns.
Ability to respond to emergencies as a member of TAA’s Emergency Response Team.


Licenses; Certificates; Special Requirements:

Must meet the requirements to obtain and maintain access to the Security Identification Display Area (SIDA).
Must meet and maintain the ability to drive personal or airport vehicles and obtain authorization to access the Non-Movement Area on the Air Operations Area.
Must successfully complete the National Incident Management System (NIMS) 100, 200, 700, and 800 course requirements and certification within the first year of assuming the position.
As an employee, you are deemed to be essential personnel as part of TAA’s emergency response, and must respond to airport incidents as requested/required.


Equal Opportunity Employer

Tucson Airport Authority (TAA) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. TAA’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, team member activities, access to facilities and programs and general treatment during employment.

To apply for this job email your details to

Back to Career Center