Airport Communications Center Specialist-Limited

Website San Diego County Airport Authority San Diego County Airport Authority

San Diego County Airport Authority

San Diego International was built upon the vision that every team member has a stake in bringing our “Good Feelings, Nonstop” brand to life for every passenger and fellow employee. Here at the Airport Authority, we love San Diego as much as we love flying, and we see our airport as an extension of the always friendly and sunny city we call home. If you are looking for a team that values each other, does great work, and most importantly, has a lot of fun along the way, we invite you to apply today.

We have an Airport Communications Center Specialist-Limited opportunity for an avid individual with skills to perform specialized tasks in support of airport emergency and non-emergency communications. Limited status equals full-time employment with a term of up to five years and the selected candidate will participate in benefit plans offered.

Not limited to the following, the ideal candidate:

  1. Receives, screens and transmits routine and emergency calls from tenants, passengers and staff members; identifies location and severity of the situation; dispatches and relays information to law enforcement, fire personnel, first responders and internal stakeholders;
  2. Provides customer service to stakeholders; assists with public and tenants concerns and complaints; completes airport notifications on weather, evacuations, or critical situations; analyzes situations and resolves operational issues;
  3. Acts as initial contact on operational issues with stakeholders, contractors and the public; communicates with and provides information to governmental agencies;
  4. Documents call, activities and emergencies; gathers and disseminates information; maintains records and documentation; performs other duties as assigned;
  5. Participates in the development of learning the curriculum and assimilation of team members; assists with projects; contributes to the design and improvement of processes and practices; completes other duties as assigned.

Ideal Competencies:

  1. Technical Knowledge: Complete multiple assignments simultaneously; of emergency response and dispatch; effective business communication; organizational rules and regulations; proper radio terminology and protocol; effective customer service practices;
  2. Communication: clearly and accurately convey information through various avenues including verbal, written, logs and radio; practice active listening and tact;
  3. Collaboration: Maintain and strengthen relationships internally and externally; share information and respond to requests; interact frequently and openly;
  4. Critical Thinking: Critically review and translate procedures, situations, information and take appropriate action; multi-task and detail orientation;
  5. Problem-Solving/Agility: Accurately analyze and respond to routine and emergency situations; initiate course of action and dispatch others; readily adapt to changing priorities, evolving and unexpected situations;
  6. Relationship: Maintain relations with internal and external stakeholders and others encountered in the course of work;
  7. Leveraging Technology: Proficiently operate electronic systems and radio consoles; access and maintain information electronically; proficiently type information and prepare reports.

Required Experience:

  1. Graduation from high school or possession of a G.E.D.
  2. Two years of operational support experience in a dispatch environment;
  3. Equivalent combination of training and experience;
  4. California Peace Officer Standards & Training (POST)-Public Safety Dispatch certificate preferred or must obtain within one year of hire.

Starting reward is $60,952 per year.

Note: Those in this position work a non-traditional work schedule including variable shifts, holidays and weekend.

EEO Statement:

It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.

Covid-19 Vaccination Requirement:

As a condition of employment, the selected candidate must provide proof of fully-vaccinated COVID-19 vaccination status prior to their first day of employment unless a medical or religious accommodation is approved by the San Diego County Regional Airport Authority’s Talent, Culture & Capability Department.



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