Terminal Operations Officer

Regina Airport Authority

Regina Airport Authority requires a Terminal Operations Officer to be responsible for
performing a wide range of duties in support of and contributing to the efficiency of terminal
operations. The position is responsible for monitoring, inspecting, and hands on support of
terminal, facilities, parking lot, ground transportation, and apron operations. Provides for and
facilitates operational, customer service, and tenant issue resolutions to ongoing concerns.
Develops and maintains terminal operations documentation and coordinates airport gate
scheduling program. Ensures compliance with airport regulations, policies and procedures
to provide for the safe, secure, and efficient operations of the airport.

H O U R S

Normal hours of work are performed between the hours of 7:00 am and 5:00 pm Monday to
Friday inclusive. Actual scheduled hours will be assigned by your manager.

R A T E O F P A Y

As per the collective agreement:
 Band: 6
 Rate of Pay: $39.48 per hour

R E S P O N S I B I L I T I E S

 While promoting safety and security awareness, perform all duties with an ownership
attitude in compliance with corporate policies and procedures.
 Responsible for providing customer service excellence through daily security,
operations and facilities systems monitoring and issue resolution, interaction and
communication with staff, tenants, passengers, and stakeholders.
 Perform all duties and responsibilities in a manner consistent with the companies
Mission, Vision and Corporate Values.
 Assist with ensuring appropriate response procedures are carried out in the event of
an emergency.
 Coordinate and assign the use of gates, bridges, and aircraft parking stands through
conducting gate scheduling meetings and populating Vortex gate scheduling software.
 Monitor and support apron operations including implementation and enforcement of
the Apron Management Plan.
 Monitor and support site parking lot functions and systems, ground transportation
service operations, and enforce all associated policies, processes, and procedures.
 Responsible for providing customer service excellence through daily operations and
facilities systems monitoring and issue resolution, interaction and communication with
staff, tenants, passengers, and stakeholders.
 Recommend and undertake initiatives for operational and customer service
improvements and efficiencies. Monitor and review closed circuit television (CCTV)
coverage.
 Participate in manual reviews, policies, procedures, and circulars.
 Proactively monitor and adjust pre-board screening queue line stanchions, ATB
furniture and signage to ensure operational efficiency and a positive customer service
experience.
 Attend operational meetings and record and distribute meeting minutes.

Serve as an auditor in the execution of Quality Assurance internal audits.
 Support and facilitate third party contractors and service providers.
 Administer training programs.
 Other duties related to terminal building, apron and tenant operations.
 Utilization and support of Vortex software programs.

R E Q U I R E M E N T S

 A post-secondary education in airport operations or a minimum 3-5 years relevant
airport experience. Equivalent combination of education and experience would be
considered.
 Knowledge and understanding of terminal operational and facilities policies, process,
and procedures.
 A working knowledge of regulations governing airline and airport operations.
 Ability to assess situations and recommend timely and appropriate courses of action.
 Strong communication, organizational and interpersonal skills to professionally
manage a multitude of tasks in a customer focused environment.
 Ability to grow and maintain positive professional relationships with corporate
departments, key business partners and team members.
 Capable of performing within a transparent work environment where collaborative
relationships are encouraged, and varied opinions are respected.
 Awareness and commitment to a healthy and safe working environment.
 Demonstrated ability to have a positive impact on business results.
 Critical and logical thinking skills, analysis, and/or reasoning to identify underlying
principles, reasons, or facts.
 A self-directed problem solver who can work well both independently and
collaboratively within a team.
 Results oriented with the ability to effectively manage multiple priorities and time lines
with strong attention to detail.
 Advanced computer skills with Microsoft based applications.
 Possession of a valid Class 5 driver’s license.
 Ability to secure a clear National Criminal Record through the internal pre-employment
background screening process.
 Ability to obtain a Transportation Security Clearance, Airside Vehicle Operators Permit
(AVOP-DA) and a Radio Operators Certificate within six months of hire.

C O N D I T I O N S O F E M P L O Y M E N T

 No previous criminal background for which a pardon has not been granted.
 Ability to secure a clear National Criminal Record through the internal pre-employment
background screening process.
 Ability to obtain a Transportation Security Clearance, Airside Vehicle Operators Permit
and an Industry Canada Aeronautical Radio Operators Certificate.
 Possession of a valid Saskatchewan Class 5 driver’s license or equivalent with a clean
driver’s abstract.

To apply for this job email your details to hr@yqr.ca

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