Ground Transportation Administrator

Website Raleigh-Durham Airport Authority

The Ground Transportation Administrator is responsible for managing approximately 75 Commercial Ground Transportation (GT) Agreements, including processing permits, fleet changes, and billing. Builds strong relationships and works with GT Operators and a variety of internal stakeholders (Finance, Law Enforcement, Operations, Information Services, Legal, etc.). Upholds Authority Ordinances, Agreement provisions, and Rules & Regulations and represents GT interests to internal stakeholders. Maintains an understanding of consumer behaviors and industry trends, and assists with development and implementation strategies to improve the business.


The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Day to Day Activities:

Manages assigned Commercial GT Permits and Agreements
Acts as the Authority’s main point of contact for all GT Operator needs
Maintains accurate GT Operator records to include processing annual permit applications, ensuring current Certificate of Insurance is on file, ensuring current security deposits are on file, and processing fleet changes
Collaborates with the Finance department on monthly billing and follows up on and collects late payments from GT Operators
Responds to inquiries including billing, operational, and enforcement from Commercial GT Operators and private vehicles
Issues Automated Vehicle Identification (AVI) tags
Inspects commercial vehicles to ensure properly installed and functioning AVI tags and Commercial GT facilities to ensure cleanliness, proper signage, etc.
Drafts and presents weekly, monthly, and annual business reports to the Director of Commercial Management and other Authority stakeholders
Processes Special Event and Limited Access Permits
Reviews industry best practices and emerging trends and develops and implements strategies to improve the business to include conducting industry surveys and attending industry meetings
Assists the Director of Commercial Management with the development of business plans and business cases, presents findings, and implements recommendations
Assists Director of Commercial Management with the development of Requests for Proposals and Operating Agreements and manages the solicitation processes
Assists Director of Commercial Management with timely completion of the GT Business Plan and Authority Tactical Plan measures
Performs related work as required


Required Education and Experience

Education: Bachelor’s degree in Business, Airport Management, Finance, Real Estate, Property Management, or related field

Experience: 1 to 3 years of experience in business, client, or account management, or similar field

Required Licenses or Certifications: none


HIRING RANGE – Minimum $63,133 and Maximum to commensurate with experience




Public and private ground transportation principles, practices, and industry trends
Practices, principles, and procedures for public administration and management of contracts, lease agreements, service agreements, etc.
Considerable knowledge of administrative practices and procedures
Local, state, and federal regulations related to contract administration, ground transportation, and the Americans with Disabilities Act
Principles and practices of basic financial bookkeeping
Modern office procedures, methods, and computer equipment
MS Office including Word, Excel, PowerPoint, Outlook
Virtual meeting platforms including MS Teams, Zoom
Lease / agreement management software (SAP, ABM, etc.)


Strong written and verbal communication
Strong customer service
Ability to build rapport and collaborate with others within the Authority and externally
Interpersonal skills necessary to develop and maintain effective working relationships
Records management
Investigation, problem solving, logical thinking
Organization, time management and strategic planning
Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Ability to:

Communicate clearly, concisely, and effectively both verbally and in writing
Plan, organize, and prioritize work to maximize productivity
Create and review financial and operational data and reports
Evaluate performance metrics to determine success
Gather and analyze facts that form sound, compelling conclusions, and recommendations
Analyze programs and policies, determine appropriate costs and options, and make feasible recommendations
Draft and present recommendations, carry out work to implement draft business plans and business cases, present recommendations, and collaborate internally and externally to implement recommendations
Handle difficult situations with tact and diplomacy
Maintain paper documents and electronic files
Maintain the confidentiality of information and professional boundaries
Understand and carry out oral and written directions


The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed indoors in environmentally controlled conditions. May on occasion be exposed to outside environmental conditions loud sounds and distracting noise levels, such as from office equipment or overhead aircraft.
Incumbents may be subjected to odors, dusts, and extreme temperatures


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Positions in this class require fingering, talking, hearing, seeing, grasping, standing, walking, repetitive motions, stooping, kneeling, crouching, and reaching.
The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.

At RDU, you’re not just a blip on the radar. We appreciate you and care about your health, happiness and future. Here’s a snapshot of our awesome benefits!

Work-Life HarmonyPaid Vacation Leave
Paid Sick Leave
11 Paid Holidays
Flexible Holiday Options
Health and WellnessComprehensive Wellness Program
On-site Fitness Classes & Employee Fitness Center Access
Health Savings Account (HSA) – with matching employer contributions
Flexible Spending Accounts – medical and dependent care options
Opportunities for employer paid or discounted insurance plans
Financial WellnessTuition assistance and career development
Shift Differential pay
401(k) plan, Traditional and Roth options – with matching employer contributions
457(b) plan, Traditional and Roth options
NC Pension Retirement Plan
Employee Discounts – cell phone service plans, RDU Airport Terminal stores and restaurants.
Please see the Raleigh Durham Airport-Authority statement on Equal Opportunity Employment located at:

Airport Authority Careers

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