Senior Manager, Landside Commercial and Operations

Website Port of Portland - Portland, OR

The Port of Portland is a gateway to the globe, we operate multiple airports, marine terminals and business parks. Our international airport, PDX, is often the first impression people have of Oregon, SW Washington and the incredible City of Portland. Our mission at the Port is to provide shared prosperity through travel, trade and economic development. The Senior Manager of Landside Commercial and Operations will oversee the public and private transportation programs that take thousands of passengers to and from the airport. You will oversee the operations and metrics of public parking, ground transportation, and rental car programs and systems at PDX. In addition, we will look to you to provide long-term strategic direction and planning for each landside commercial area including project development, sponsorship, oversight and management of impacts to airport customers, operators, and operations.

The Senior Manager of Landside Commercial and Operations will foster an atmosphere of innovation in order to challenge the organization to think creatively, especially as it relates to positive passenger experience opportunities. If you can lead a team, effectively negotiate, and navigate complex business transactions and provide outstanding customer service, then this may be the opportunity you’ve been waiting for!

NOTE: The Port of Portland is committed to ensuring the health and safety of our employees and community. As part of this commitment, all Port employees are required to be fully vaccinated against COVID-19 or have an approved medical or religious exception and accommodation as a condition of employment. Candidates must provide proof of vaccination or have an approved exception and accommodation prior to beginning work at the Port.

* This position is classified as FLSA exempt, therefore it is not eligible for overtime compensation for hours worked in excess of a 40-hour work week  

Summary of Essential Responsibilities 

  • Oversee the PDX rental car business and operation.
    • Communicate with corporate level executives on sensitive and critical issues.
    • Direct staff to resolve tenant issues regarding lease, service standards and operational concerns.
    • Direct the development and implementation of programs to increase Port revenues.
    • Ensure tenant compliance with all federal safety and security directives in coordination with internal stakeholders.
  • Oversee strategy and operations of the parking system.
    • Direct strategic marketing programs designed to increase profitability of PDX parking products, enhance customer service, and utilize existing parking capacity to the most efficient usage.
    • Develop strategies to maximize customer satisfaction and commercial potential and minimize operation costs.
    • Ensure the parking system is operating consistent with relevant business plans
  • Oversee strategy and operations of PDX ground transportation to ensure a coordinated program of public commercial transportation into and out of the airport.
    • Liaison with Operation to ensure operating areas comply with the City of Portland, ODOT, and airport ordinances and policies.
  • Provide input as key stakeholder to the Terminal Roadways Management Plan for the use of the terminal roadway by ground transportation operators, parking shuttle buses and airport valet operations.
  • Initiate, lead or participate in Port teams to plan transportation, rental car, and parking improvements needed to support Port goals; participate in roadway, parking, and technology projects during the planning.
  • Set financial targets and objectives for landside commercial business.

 

Minimum Requirements/Skills and Abilities 

  • Bachelor’s degree in business management, airport management, transportation engineering/planning or related field is required. Master’s degree is preferred.
  • At least five (5) years experience in functional related area with at least three (3) year’s mid-level managerial experience in all or some combination of:
    • Operation of a comprehensive ground transportation system for a major airport
    • Management of revenue controlled parking systems
    • Development and administration of complex contracts or administrative systems
    • Organization and management of a complex program or system requiring high level analytical skills
    • Experience communicating with and working effectively with a diverse range of customers or stakeholders
      Or the equivalent combination of education and/or relevant experience
  • Valid driver’s license is required
  • Must be able to pass a criminal history records check and security threat assessment to obtain and maintain a PDX Security Badge is required.

 

To apply for this job please visit www.governmentjobs.com.

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