Air Service/ Cargo Development Manager

Website New Orleans Aviation Board

Louis Armstrong New Orleans International Airport (MSY) is the gateway to one of the most exciting cities in the world – New Orleans, legendary for its history, food and good times. MSY provides a passenger-friendly environment that welcomes millions of travelers each year from around the world. Our goal is to provide safe, modern facilities to meet the demands of our customers.

MSY is governed by the New Orleans Aviation Board (NOAB), which was created in 1943 to oversee the administration, operation, and maintenance of the new airport. The Board represents the City in all aviation matters in consultation with state, national, and international government agencies. It is an unattached board under the executive branch of the New Orleans City Government. The nine member board is appointed by the Mayor of New Orleans.


At MSY, all employees working at the airport are part of the MSY KREWE. KREWE stands for Knowledgeable Respectful Employees Working to Excel.



Under the general direction of the Deputy Director of Aviation – Commercial Development, the Air Service and Cargo Development Manager will be responsible for the planning, development and implementation of comprehensive air service development strategies to increase air service across both passenger and cargo airlines at MSY. This position uses various methods to track, analyze, and report on industry trends and local market opportunities.



Analyze airline passenger demand, airline capacity and other data using sources such as Diio, U.S. DOT, FAA, BTS, ARC, and IATA to determine potential new opportunities
·  Develop comprehensive plans for pursuing new air service, both passenger and cargo

Oversee the air service incentive program and monitor expenditures within policy
Manage database subscription contracts in accordance with budget and purchasing policies
·   Supervise air service development consultant agreements and scopes of work in accordance with budget and purchasing policies

Prepare presentations customized to meet the needs of specific carriers or other audiences
Establish and maintain effective working relationships with internal and external stakeholders
Prepare monthly statistics and air service updates for Board review
Compile annual activity reports for submittal to the FAA
Complete all air service analyses as requested by other departments
Monitor economic and tourism activity for inclusion in airline business cases
This position is highly analytical and requires decisions at each stage of route analysis in the process of strategy development. The outcome of these decisions impacts recruitment efforts and MSY’s communication with airlines and other stakeholders.



Bachelor’s degree in Business Administration, Aviation Management, Project Management or a related field from an accredited college
Three (3) years with relevant air service development or route planning responsibility
Strong problem-management, analytical and strategic planning skills
Effective in oral and written communication
Pass background check prior to hire
An equivalent combination of related experience and education will be considered


Strong understanding of aviation industry standards and protocols
Airport/airline management experience
Master’s degree in relevant field


Salary DOE
Excellent health and life insurance, vacation and sick leave, paid holidays, and retirement benefits

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