Airport Customer Service Agent

Website Delaware River & Bay Authority

Created by Compact between the States of Delaware and New Jersey

This is an essential customer service position for the Authority’s Airport Operations department.
Provides courteous, professional, and timely service to customers of the Wilmington – New Castle
Airport (ILG). Customers include internal and external airport stakeholders, tenants, and the general public
including airline passengers. In addition, this position supports Airport Operations Coordinators
with the airport security credentialing and badging process and is responsible for processing and
reconciling customer financial transactions, including parking pay systems. Work is performed
under limited supervision. The incumbent in this position may be required to work weekends and
night shifts and work additional hours to support airport operational needs.

High School Diploma with two (2) years of college-level courses in aviation or business related material
• Valid Driver’s License
• One (1) year of experience in a customer service-related field
• Airport customer service and security badging experience preferred
• Must be able to obtain airfield driving privileges and pass FAA FAR Part 139 certification training within 30 days of hire

• Must be able to pass a 10-year Criminal History Records Check (CHRC) and TSA Security Threat Assessment (STA) to obtain airport SIDA privileges

Salary $44,465 to $52,312 annualized (Grade M)
(Salary commensurate with experience and skills)

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