Airport Client Success Manager

Website CPHoptimization Copenhagen Optimization

We deliver state-of-the-art software solutions for airports

Would you like to help ensure that millions of passengers get a better experience when traveling through the world’s busiest airports? Are you motivated by challenges, where sophisticated data analysis and advanced optimization algorithms meet operational reality to deliver high quality results to our clients? And would you like to be part of building a new office and team at a growing company? Then we would like to meet you!

As Airport Client Success Manager, you will drive client implementation of our software platform Better Airport® and perform and present various analyses based on our portfolio of in-house analytical tools. We drive success for our clients through engagement and transformation of data into information, so you will be expected to nurture high-performing relationships to help them realize this potential.

You will:

Continuously engage with our airport clients to understand challenges and recommend the best solutions
Perform review and analysis of large client datasets
Set up and configure our analytical tools
Train our clients in the use of Better Airport®, our software platform
Contribute to consultancy project work with Copenhagen Optimization’s Consultancy Team
Help airports forecast, allocate resources, optimize demand, launch Virtual Queuing programs, and much more.
We expect that you can convert the results of your work into easy-to-understand yet comprehensive reports, and drive implementation in close cooperation with our clients and their stakeholders.
You are structured and analytical, and you enjoy communicating the results of your work directly to clients – orally, as well as in writing.


Bachelor of Science in Engineering, Economics, Business Administration or similar


Skills and Experience:

1 to 2 years’ experience in a data-driven, client-facing and/or analyst role
Skilled at quantitative analysis of large data sets, preferably with advanced Excel and/or database skills
You are comfortable communicating results and recommendations succinctly and with impact, both orally and in writing
You are interested in turning business requirements into tangible software development ideas
You are driven by a desire to make a difference for our clients
Experience or interest in the aviation industry is an advantage
Good English language skills are a minimum, any other language skills are desirable
The ability and willingness to travel extensively, both internationally and within North America

We expect a lot from you – and you can expect a lot from us. Copenhagen Optimization offers many great benefits, including:

· Health, Dental, Vision and Life insurance

· 401K Plan and Match

· 5 weeks annual vacation

You will be given responsibility for client-related tasks from the beginning, working in a truly international environment with a strong focus on the aviation industry.

Being part of building our new office offers opportunities to shape your role and your working environment. Our US Office in Boston, MA will primarily focus on the Americas, giving plenty of opportunity to travel throughout the region and to our headquarters in Denmark.

As a growing company, we are working with short deadlines and must be able to adapt to new situations quickly. At the same time, we have a constant focus on planning our time to secure delivery of our services at a high-quality level. We expect you to be flexible and willing to put in that extra effort when required. This flexibility goes both ways – we do not evaluate your performance by how many hours you put in, but by your results.

Interviews are held as soon as we receive applications from interesting candidates – so do not hesitate to send us your application. Include a cover letter describing what you would bring to this exciting role, and why you have chosen to apply to be part of our team.


Please Note

Currently, Copenhagen Optimization is not able to provide visa sponsorship.
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Copenhagen Optimization is a combined software and consultancy company working with airports globally.  At Copenhagen Optimization, we go to work each day to make a difference for airports worldwide. We deliver state-of-the-art software solutions and consultancy to help airports work smarter and ultimately provide a better experience for passengers.
To achieve this, we harness and utilize our client’s data, helping them become more data-driven and create value from the abundance of data available at airports. Perhaps most importantly, we continuously and respectfully challenge and seek to inspire our clients, while helping them navigate complex stakeholder environments.  Established in 2014, we are a growing company, and our client base is expanding rapidly, and we want to sustain this growth. Having expanded ourselves into the US market and working with some of the largest airports in North America, we have opened our US office in Boston, Massachusetts working side by side with our Danish office based in Copenhagen.

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