Air Service Development Manager

Website Colorado Springs Airport

Successful candidate will have: A bachelor’s degree from an accredited college or university with major coursework in business administration, marketing, aviation, or a related field
Five years of full-time professional experience in aviation service development, including two years of supervisory experience
Possess and maintain a valid, non-probationary Colorado driver’s license not subject to restriction related to alcohol and/or drug violations or pending charges
Ideal candidates will have:A master’s degree from an accredited college or university with major coursework in business administration, marketing, aviation, or a related field

Essential Job Functions – the basic job duties an employee must be able to perform:

Supervise the execution of long and short-term air service development plans
Initiate and maintain productive client relationship management strategies and tactics with existing carriers, airports, aviation organizations, local business, and related organizations with a stake in air travel, to increase the use of the Airport
Work directly with the Director of Aviation to develop regional strategy for strengthening air service with other regional airports
Develop strong relationships with current and potential customers; build a rapport with airlines and stakeholders audiences to influence growth
Conduct research on passenger, cargo, and general aviation service wants/needs
Coordinate complex and diverse projects, often with competing priorities and deadlines
Manage airline rates and charges; ensure rates and charges are competitive with comparable airports
Manage use and lease agreements
Identify industry trends and legislative and economic factors that have potential to disrupt existing air service at the Airport to make recommendations for business solutions and/or action plans
Utilize internal relationships to provide seamless account management, a united front to customers, and ultimately enable the ability to quickly respond to customer requests or escalations
Lead account conversations with key internal partners to evaluate account performance, develop short- and long-term strategies, and discuss/act upon optimization opportunities
Formulate creative marketing strategies and presentations to retain passenger services and air cargo services through data and economic support information
Direct the research and analysis process related to macroeconomic factors affecting passenger service and cargo services at the Airport
Partner with the Communications department to develop marketing materials that promote passenger and air cargo services at the Airport
Establish short- and long-range goals for air service development projects by identifying and prioritizing development opportunities

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