Chief Dispatcher – Excluded

Website City of Chicago Department of Aviation

Job Posting Date 06/07/22 - 06/22/22


Under supervision of General Manager of Vehicle Services, manages administrative functions of ORD Vehicle Services dispatch office ensuring scheduling, manpower, procedures, and productivity as it pertains to the day-to-day operation.


  • Directs the preparation of work schedules and approves changes in work schedules and reallocation of staff, ensuring work shifts are adequately staffed to meet operational needs.
  • Monitor and maintain records for all overtime, vacations, sick days, leaves, etc.
  • Works with management in developing and establishing performance measures, productivity and quality work standards.
  • Develops and implements protocols and standard operating procedures for dispatching operations and monitors work operations to ensure efficient use of resources.
  • Monitors email communication and distribute drug testing forms, training requests, special events and other equipment requests.
  • Attends disciplinary hearings for staff; initiates and enforces disciplinary actions as required; responds to and resolves work related conflicts or problems with staff; enforces personnel rules.
  • Prepares productivity and operational reports and assists with shift bid for personnel.
  • Organizes winter operations taking directives from senior management.

Additional duties may be required for this position.

Location:       Vehicle Services – AMC Building

Shift:                Varies

Hours:             Varies

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