Content Webmaster

Charlotte Douglas International Airport

Design, create, and modify Web sites. Primary responsibility will be the management and maintenance oversight of Airport’s websites (,, CLTConnect, hub, Work includes: site management, web development, web design, troubleshooting/training multiple content management systems, creating templates, pages and sites. Plan, produce and manage various pages and sites. Manage various features (forms) and act as a system administrator for the intranet and extranet. Independent judgment and initiative are exercised within established guidelines; performance evaluated on the basis of discussions and work products. Tasks require a strong attention to detail and ability to work under tight deadlines. Must be able to work flexible schedules.

General Information:
• Candidate chosen must hold valid driver’s license in state of residency and ability to obtain and maintain a City Driving Permit.
• Primarily works business hours, Monday through Friday; however, occasionally non-traditional work hours are necessary to accomplish projects, and subject to emergency calls back to work.
• Ability to pass a background check in advance of start date required. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

• Evaluate code to ensure that it is valid, is properly structured, meets industry standards and is compatible with browsers, devices, or operating systems.
• Maintain understanding of current web technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups.
• Analyze user needs to determine technical requirements.
• Develop or validate test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.
• Renew domain name registrations.
• Write supporting code for web applications or web sites.
• Communicate with network personnel or web site hosting agencies to address hardware or software issues affecting web sites.
• Design and implement web site security measures such as firewalls or message encryption.
• Perform web site tests according to planned schedules, or after any web site or product revisions.
• Select programming languages, design tools, or applications.
• Incorporate technical considerations into web site design plans, such as budgets, equipment, performance requirements, or legal issues including accessibility and privacy.
• Respond to user email inquiries or set up automated systems to send responses.
• Develop or implement procedures for ongoing web site revision.
• Develop and document style guidelines for web site content.
• Develop web site maps, application models, image templates, or page templates that meet project goals, user needs, or industry standards.
• Establish appropriate server directory trees.
• Identify or maintain links to and from other web sites and check links to ensure proper functioning.
• Recommend and implement performance improvements.
• Create searchable indices for web page content.
• Register web sites with search engines to increase web site traffic.
• Provide clear, detailed descriptions of web site specifications such as product features, activities, software, communication protocols, programming languages, and operating systems software and hardware.
• Monitor security system performance logs to identify problems and notify security specialists when problems occur.
• Develop and implement web forms for departmental use.
• Manage technology and platforms for the Airport Communications Team.
• Manage and provide system administrator support for the intranet and extranet.
• Provide support during communication related media activities, such as press conferences.
• Manage all web-related projects within Airport Communications.
• Manage digital screens within the terminal and CLT Center for Airport Communications.
• Manage the tracking and reporting on all site metrics.

• Knowledge of the practices and techniques used in web application maintenance and development.
• Knowledge of research methods and the application of them to web design, public relations and communications.
• Knowledge of Sharepoint, Contentful, PRNewswire Web Solutions and Omnivex content management systems. Knowledge of E-Builder a plus but not required.
• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Ability to troubleshoot web issues and develop processes
• Ability to establish and maintain effective working relationships with co-workers, the public and the media.
• Ability to demonstrate initiative and self-motivation in a rapidly changing work environment.
• Ability to participate in a number of projects simultaneously.


$58,779.06 – $77,146.51/year; Commensurate with experience

To apply for this job please visit

Back to Career Center