Website Charlotte Douglas International Airport
This position exists to assist in directing and managing the day-to-day functions of all 24/7/365 Airport Operations at Charlotte Douglas International Airport, focusing on airport regulatory compliance and passenger movement through the Airport Terminal. This position performs management work planning, directing, supervising and reviewing the work Airport Operations personnel to include Airside Operations, Security Operations, and Terminal Operations. This includes Aviation Department employees plus numerous contractual relationships. Maintains effective working relationships with tenants, other City departments, co-workers, the public, contractors and regulatory agencies, such as the Federal Aviation Administration (FAA) and Transportation Security Administration (TSA). The exercise of considerable independent judgment and initiative is expected and extensive public contact is involved.
Major Duties and Responsibilities
- Manages and directs the day-to-day functions of all 24/7/365 Airport Operations, including those in Airside Operations, Security Operations, and Terminal Operations. Ensures that the Airport is operated in compliance with all federal regulations, state, and local requirements and maintains high standards of safety, security, and customer service in all aspects of operation. Ensure operations, personnel, and programs meet federal requirements to operate as a Category X Commercial Service Airport, overseeing programs for TSR 1542 and FAR Part 139.
- Provides effective leadership in the Airport Operations Division. Plans, assigns, and supervises the work of subordinates engaged in those activities, including establishing challenging standards and productivity goals with clear measurements. Mentor, motivate, and lead assigned personnel in alignment with Aviation Department Strategic Priorities, Airport Operations Mission, and Division Priorities. Directs, supervises, and counsels to ensure effective performance and career development of all applicable staff. Takes a significant role in the professional development of operations staff to support their overall engagement, development, goal achievement. Serves as the Airport Operations Director in his/her absence.
- Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating procedures, policies, and practices in Airport Operations. Makes comprehensive recommendations to operational problems which will improve the safety, quality, and productivity of the work performed. Develops balanced metrics to ensure the performance and operation targets are efficient, achieved, and continuously improved upon. Evaluates operational requirements and establishes the infrastructure necessary to complete Airport Operations Initiatives and achieve Airport Operations Division Priorities.
- Maintains effective working relationships with tenants, other City departments, co-workers, the public, contractors, and regulatory agencies, such as the Federal Aviation Administration (FAA) and Transportation Security Administration (TSA). Manages and/or provides day-to-day leadership regarding issues with staff, airlines, ground handlers, tenants, and other airport stakeholders. Collaborates with Aviation Innovation to promote the CLT Service Standards and establish initiatives and priorities for improvements to the customer experience. The exercise of considerable independent judgment and initiative is expected and extensive public contact is involved.
- Responds to and participates in airport emergencies, establishes priorities, and makes timely decisions under stressful conditions to emergencies and incidents of various size, scope, and scale. Coordinates and assist in the Airport Operations response efforts in emergency operations. Responds to the Airport Emergency Operations Center and serves as Section Chief or Emergency Operations Center Commander. Ensures that response is in compliance with Airport Emergency Plan (AEP) and standard operating procedures and follows the National Incident Command Systems (NIMS) protocols. Reacts quickly, calmly, and exercises independent judgement and initiative to protect persons, property. Ensures compliance with all federal, state, and local regulations. Formulates and enacts plans for incident recover and return to normal operations. Oversees all training and exercises are in compliance with regulations and ensures participation from all Aviation Department and stakeholders
- Assists in the development of Airport Operations Division Priorities, Initiatives, business plans, and budgets. Assists in the development and management of section budget, resource requirements, and purchasing. Prepares requests for proposals, reviews contracts, and monitors deliverables. Requisitions materials, supplies, and equipment.
- Collaborate with Planning, Engineering, and Facilities to ensure the continuity of airport operations and federal compliance. Participates in planning activities, development, design review, construction, and ensure transition from construction to operation and maintenance.
- Leverages contract service providers to support operational goals, maintain desired service levels, and takes action, when needed.
- Other duties, as assigned
Knowledge, Skills, Abilities
- Thorough knowledge of FARs Part 139, 77 and associated Advisory Circulars, Aviation departmental rules and regulations and standard operating procedures. Knowledge of other applicable federal regulations including FAR Part 121, TSR Part 1542, TSA Security Directives, and NIMS/ICS.
- Thorough knowledge of Aviation Department rules and regulations and standard operating procedures.
- Thorough knowledge of airport associations and the ability to maintain effective working relationships with tenants, City departments, co-workers, the public, contractors and regulatory agencies, and stakeholders.
- Knowledge of the practices and methods of airport security and safety, airfield, terminal and other facility operations, ground transportation and parking.
- Knowledge of customer service practices and emerging technologies for enhanced customer service.
- Skills to communicate effectively orally and in writing.
- Skills to efficiently manage multiple priorities and tasks.
- Skills to effectively lead and motivate a diverse staff.
- Effective organizational, strategic thinking and reasoning skills.
- Analysis and troubleshooting skills.
- Ability to prepare and maintain budgets and budgetary controls.
- Ability to make comprehensive recommendations to operational problems which will improve the safety, efficiency, quality, and productivity of the work performed.
- Ability to demonstrate initiative, creativity and innovative thinking in a rapidly changing work environment.
- Ability to provide direction, communicate effectively both verbally and in writing, and drive projects to completion and on schedule, to scope, and within budget.
- Ability to respond calmly and effectively in emergencies, and effectively manage sensitive and tense situations.
- Ability to establish and maintain effective working relationships with airline management, federal partners, co-workers and the public, and represent the airport in a positive and professional manner.
AAAE or ACI Certifications preferred
High school graduation or equivalent and nine years relevant work experience
Associate’s Degree and seven years relevant work experience
Bachelor’s level degree and five years relevant work experience
Master’s level degree and three years relevant work experience
Major coursework should have included an aviation-related field, business or public administration, or related field. Experience must be related to airport management, airport safety, operations, ground transportation and/or parking, and include considerable direct supervisory experience.
A.S.C. designation required within 6 months of employment
How to Apply
Review the full job posting and apply online at the City of Charlotte Human Resources Website
To apply for this job please visit charlottenc.gov.