IT Service Desk Administrator TMP

Website PITairport Allegheny County Airport Authority

At the Allegheny County Airport Authority, it is our vision to reflect and serve the community, inspire the industry, and advance the region’s role as a world leader. We look for talented people who are uniquely qualified to serve our mission of becoming a global aviation leader, driving innovation, regional growth and prosperity.

At the ACAA we all have a role in the ambitious transformation of becoming a smarter airport that will enhance the passenger experience and deliver on our mission of being a global aviation leader. Here is how the IT Service Desk Administrator – TMP will help:

• Provide first and/or second level technical support utilizing IT Service Desk (Help Desk) portal for computer and software systems.
• Conduct installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security, and peripheral devices.
• Provide 24/7 on-call IT technical support including, but not limited to, Microsoft applications, operating systems, network connectivity and infrastructure hardware.
• Identify and procure the hardware or software needed to optimize the network, satisfy user requirements, and meet the needs of the business.
• Troubleshoot, document, and resolve issues in a timely manner for assigned projects.
• Maintain inventory for all hardware, developing and maintaining tracking system for ACAA phones, laptops, iPads, etc.…
• Maintain all desktop cable management and hardware support.
• Perform software and application development, installation, and upgrades.
• Research, recommend and install computerized enhancements that optimize network availability.
• Provide highly engaging customer service, and quick responses, as it relates to IT Service Desk and system maintenance.
• Provide necessary on-site support to all IT device locations.
• Perform other related tasks as assigned or required.

Our culture is innovative and customer centric. We are a learning and performance culture where how we accomplish our priorities is equally important as what we accomplish. The successful candidate in the IT Service Desk Administrator – TMP role will exhibit the following key competencies:

• Communication – Proactively conveys a clear, convincing, and timely message; Communicates effectively using two-way communication through strong verbal, written, and listening skills
• Strategic Thinking – Thinks “big picture”; Forward thinking and adept at seeing future outcomes and results; Commits to a course of action to accomplish individual, team and organizational goals
• Team Builder – Recognizes the value of teamwork and being an effective contributor to the team that drives desired results
• Customer Centricity – Aware of customer needs and the prioritization of our customers both internal and external; Makes decisions with the customer in mind; Builds strong customer relationships
• Proactive team member suggesting areas of improvement for efficiency

The minimum requirements needed to qualify for the IT Service Desk Administrator – TMP role are:
• A Bachelor’s degree from an accredited four-year college or university in Information Systems, Computer Science or a related field from an accredited college/university or equivalent experience in the field
• Three years’ work-related experience in desktop and/or network and telecommunication maintenance and support
• Preferred certification in CompTIA A+, Microsoft MCTIP, or equivalent
• Possess, or obtain prior to employment, a valid driver’s license. Note: license must be maintained throughout employment.

All interested candidates should apply through the company website at

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